Manager Customer Service
Resume:
Susan Fiedler
Fort Worth, TX 76107
Phone: 901-***-****
E-mail: **********@*****.***
Summary of Qualifications
● Structured financial controls to govern grant expenditures, enabling Task Force to achieve an outstanding rating as a result of six single-point audits.
● Budgeting, Planning, Multi tasking, MS Office, Word, excell, PPT, access, Outlook,
● Coordinated hosted events for national Task Force Leaders and Program Manager Conferences and meetings, and National training facilitating the continued collaboration between 28 national Urban Search and Rescue Task Forces and FEMA Headquarters staff.
● Assisted in the development and implementation of personnel database to capture essential information on 200+ members, enabling quick access to critical information during pre-deployment of Task Force for federal disasters.
● Team Teaching, designing student study manuals, Real Estate, Project Management. Experience
Ameriland Property Exchange and Investments
2600 West 7th St. Fort Worth, TX 76107 (April 13, 2015 to present) Executive Assistant
● Organize and maintain monthly rent rolls
● List properties in MLS (multiple lists system)
● Coordinate and dispatch all maintenance issues
● Evictions, Notices
● Organize and maintain calendars and tasks
● Keep and maintain reporting software for owners v ia appfolio The Cupboard Restaurant (September 2014 -March 2015) Memphis, TN Server
● Adhere to company standards and service levels to increase sales and minimize costs, i.e., food, beverage, supply, labor costs,etc.
● ensure positive customer service in all areas
● ability to work independently as well as in a team environment
● ability to multi task
Program Coordinator (September 2003 – April 2013)
Tennessee Task Force One (City of Memphis, Division of Fire Services) Manages Urban Search and Rescue Cooperative Agreements/Program from application and award through execution and closeout, and budget development. Coordinates administrative staff in day to day operations to maintain compliance with statement of work. Primary liaison with vendors and sponsoring agency for billing, contract management, deployment reimbursement packages, and reimbursement of federal funds back to the City of Memphis Fire Services. Responsible for tracking and compliance with OMB circulars for all grant funding and tracking of more than $3 million in cache equipment, warehouse and office building and federal funding. Responsible for day-to-day operation of Task Force.
● Created and implemented new policies and procedures for tracking manual for grant funds, warehouse equipment and consumables. Established clear expectations for stewardship of all properties. Member and a lead instructor since 2005 for the development and delivery for the grants management course being developed for the Urban Search and Rescue system for all 28 task forces. Significantly assisted in the development of the grants management reference manual for the national Urban Search and Rescue task forces.
● Coordinated all aspects of local training efforts for 200+ Task Force members to improve and maintain 100% operational readiness status.
● Coordinated hosted events for national Task Force Leaders and Program Manager Conferences and meetings, and National training facilitating the continued collaboration between 28 national Urban Search and Rescue Task Forces and FEMA Headquarters staff.
● Developed and implemented an extensive database to account for all monies received through federal cooperative agreements, allowing easy and accurate reports on Task Force funding and equipment status. Significant savings in time needed to research and prepare necessary federal reports, as well as improved stewardship of public funds and property.
● Developed and implemented an extensive database to account for equipment cache to track inventory, expiration dates, and maintenance dates of equipment, vehicles, monitors and medical supplies.
● Provided significant assistance with Operational Readiness Evaluations, overseeing preparation of Administrative portions, resulting in overall score of Outstanding.
● Assisted coordinating building of training sites and Task Force warehouse and national grants management work group meetings.
● Deployed numerous times as Plans Manager and logistics extra for Urban Search & Rescue Task Force during federal disasters and training exercises.
Real Estate Agent (August 2001 – September 2003) self employed - Memphis, TN Responsible for representing buyers and sellers during purchase of residential real estate, sale of new homes for homebuilders, contract negotiations with sellers to market property, and contract negotiations between buyers, sellers and other agents during sale of residential properties. Bank Reconciliation Analyst (August 1999 – August 2001) - AutoZone, Inc., Memphis, TN Responsible for reconciling bank statements for AutoZone stores to Point-of-Sale (POS) data, as well as identifying and resolving banking discrepancies. Position required demonstrated proficiency in PeopleSoft, Rumba, Excel, Word, and Lotus notes.
Accomplishments & Certifications
Certified in Grants Management for Recipients – Management Concepts 2005 Active member of National Grants Managers Association since 2005 Deployable Plans Manager and Logistics Manager for Urban Search & Rescue Task Forces during federal disasters
Member of the national Grants Managers Work Group for Urban Search & Rescue Task Forces under the Department of Homeland Security/Federal Emergency Management Agency Proficient in designing and developing databases using Microsoft Access Chairperson for local task force plans work group
Miscellaneous Training
Grants Management, Urban Search & Rescue Planning Team Course, Structural Systems Awareness, Hazardous Material Training Operations Level, Weapons of Mass Destruction – Enhanced, Swift Water Awareness, Incident Command System 100, 200, 300, 400, 700, 800, Confined Space Awareness, GPS Beginner & Advanced, Basic First Aid & CPR, Emergency Response to Terrorism: Basic Concept, Initial Response to Hazardous Materials – Concepts and Implementation, FEMA Orientation/ICS. MS Office, Excel, Outlook, Oracle, Access, PPT
References:
Michael Bodam: Friend
******@*******.***
Darla: Manager @ The Cupboard Restaurant
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