Customer Service Management

Eric D. Booth

*********@*******.***

*** ********* **

Columbia, IL 62236

Cell- 505-***-****

Home - 314-***-****

PROFILE

I’d like to add my experience and energy to your Supply Chain Team! I am adept at optimizing the complete Supply Chain including purchasing and inventory management, supplier and contract management and production control to minimize costs and maximize productivity. I am a proactive Global Supply Chain Professional with over 10-years of experience in all facets of the Supply Chain. My expertise includes strategic planning, purchasing, logistics, operations management, global inventory management, contract management, negotiation, outsourcing and forecasting; and I have participated in numerous factory startup and shutdown activities. I am excited by the challenges of building and motivating cross-functional teams that exceed corporate expectations and develop future leaders. My military background in electronics allows me to see the bigger picture keeping the business running while balancing Supply Chain complexities.

STRENGTHS

Excellent Written and Oral communications skills

Superior people and process management skills

Extensive Customer Service and Business Partnering experience

SAP purchasing systems super-user & trainer

Proficient in MS Office applications

Extensive experience in Purchasing, Operations Management, Logistics Management, Inventory Management Systems, and Domestic/International People Management

Rock solid relationship building and networking skills

Informed risk taking

EXPERIENCE

INTEL CORPORATION

Industry-leading semiconductor manufacturer with annual revenues in excess of $50 billion:

Supply Line Manager 2014 – Present

Negotiated and influenced factory management to align support staff headcount and forecasting to stringent service level agreements, factory tool up time, and inventory ending on hand to support a flawless F11x Ramp.

F11x 3rd Party Logistics Manager 2012 – 2014

Responsible for the management of $3.4m budget for Services, Packaging and Expense buckets. Enabled F11x to be the largest percentage decline in overall spends in the Virtual Factory (VF) in 2012-2014.

Managed though a 33% reduction in site headcount (HC) from 2012-2014 while successfully limiting the impact to FAB related services through negotiation with the FAB and vendor and LEAN Supplier Value Add (SVA) projects.

Drove supplier on time delivery (OTD) to the FAB up from 47% to 97% while reducing HC and reallocating vendor staffing to lower burden rate staffing hours. During the same period reduced supplier factory investigations by 83%.

Directly involved in crafting the new Supplier Report Card (SRC).

Partnered with vendor to increase SRC from 83% to 99% from October 2012 to April 2013.

Partnered with the site cost team to evaluate and segment dead and excess inventory profiles freeing up additional pallet spaces. Space gained reduced overall utilization site stockroom from 97% to 74% while enabling additional material from other stockrooms and sites to be transferred for emergency storage.

New Mexico cost Co-Sponsor with > $20M in Direct, Indirect and Cost Avoidance to F11x in 2013.

New Mexico Supply Chain Analyst 2009 – 2012

Domestic Inventory System project lead and established himself as the “Go To” person for questions for Domestic Train the Trainers (TtT).

Automation Core Team Co-Lead & Cost Lead – Coached, Enabled & Influenced New Mexico Global Fab Materials (GFM) to achieve a combined $9.5M in total cost savings through the use of direct/alternate sourcing, recycle programs, Inventory buy back and design for cost measures. Local Materials point of contact for the Spares Cost Kaizen where $60 per wafer start of projects identified. Aligned and influenced factory Finance, MSG & Materials to a strong agreement of site indicators sets and how they directly impact the overall site cost by creating a common language and establishing connections and flows.

Influenced an external vendor to create and stock a new Bill of Materials (BOM) in New Mexico with zero carrying cost consignment saving $275k in ramp BOM build. This contract negotiation enabled, broke down barriers and created contractual precedence for like results in Oregon and Israel.

Identified a gap in Materials indicators where FAB ordering behavior was creating excess material purchase as measured by Replenishment over Max (RoM). By educating FAB partners and Factory Management, New Mexico was able to reduce RoM by 93.3% and become the virtual factory (VF) best in class (BIC).

Machine Down Waiting Part (MDWP) maintained at or near 0% while reducing excess material from 31.1% to 1.3%. Removed ~900 dead parts from site while driving down High Risk Low Days of Inventory Indicator to 0%.

Co-Taught 2 MS Excel & inventory management systems to “upskill” peers within purchasing.

VF System Team member tasked with influencing IT efficiency changes to Factory Business Intelligence (FBI), Inventory Management Systems, and the SAP E-Pipe re-platform. These efforts resulted in an IT Excellence Award and better time management for peers across the VF.

Buddy/Mentor for several new GFM NM Buyers enabling their quick ramp and success. Created Commodity Plan Template and rolled out to peers as a part of continued business acumen improvement with the factory.

GLOBAL PURCHASING MANAGER 2007 – 2008

Remotely supervised 11 Global Commodity Specialists, Purchasing Administrators and Contractors with a total spares inventory in excess of $80M.

Managed employee performance through face-to-face meetings, coaching, action plans and review processes.

Demonstrated management leadership and results orientation developing my team in negotiations, resale & right sizing of inventory contributing $40m in 2007 cost savings.

Initiated, created and drove implementation of new indicators to track and manage performance to goal for late Purchase Orders, Goods/Invoicing Receipts across multiple domestic and international sites, resulting in a 47% reduction in delays of goods receipt and delivery to the factories.

Utilized advanced process improvement and LEAN concepts to overcome a 40% reduction of personnel while simultaneously improving overall team efficiency.

Effectively represented and supported purchasing department and all materials personnel to senior levels of management across 7 domestic and international locations remotely.

GLOBAL COMMODITY SPECIALIST 2003 – 2006

Team Lead for 9 Global Commodity Specialists

Managed $12.5M in inventory across 5 remote sites increasing availability to the factory while reducing days of inventory and dollar value on sites.

Drove $12.62m of combined inventory savings through the use of design for cost projects, reuse program, contract negotiations, and strategic service related headcount reductions.

Trainer for SAP implementation.

Applied statistical modelling to reduce the need of high dollar slow moving inventory on site by 28% and successfully influenced the VF business partners to adopt the new model.

Applied technical process knowledge and supply chain skills to influence business partners to change copper segregation protocols, allowing for inventory to be cut by 22.8%

Co-Lead contract team and negotiated a centralized contract leading to 30% price reductions.

Influenced Materials and Marketing senior management to drive product awareness through social networking.

Developed a LEAN process improvement for SAP invoicing that reduced 80% of false $.01 repair Purchase Orders (PO). The end result was a reduction of hundreds of hours doing clerical write offs by Purchasing Administration and Accounts Payable.

ARCHULETA COUNTY SHERIFF DEPARTMENT 2001– 2003

Jail Detentions Officer responsible for employee training, juvenile inmate transport, facilitation of inmate flow and control as well as crisis management.

RADIO SHACK 1998 – 2001

Retail salesman responsible for customer service & satisfaction, computer sales, repair and training, consumer electronics, troubleshooting, satellite, cellular as well as software/hardware installation.

RESTAURANT GENERAL MANAGER 1994 – 1998

Restaurant General Manager responsible for customer satisfaction, employee scheduling, planning, inventory management, training and morale activities, supervision, goal setting, capital expenditures & P&L/Finance measures for profitability.

Increased Y/Y same store sales by over 300% in 3 different stores using targeted marketing techniques.

Reduced bad employee turnover (churn) by 78% through coaching and empowerment techniques as well as setting clear and achievable expectations.

Increased in store corporate survey customer satisfaction from 45% to 95% through empowering front line employees to resolve customer concerns on the spot without need for manager approval.

Applied a front end in kitchen approach of 1st line quality to remove back end customer dissatisfaction.

US NAVY – ELECTRONICS TECHNICIAN 1989 – 1993

General instillation, troubleshooting, preventative maintenance

Safety Officer during the decommission of the USS Ranger responsible for the compliance of OSHA safety standards to include hazardous waste training, packaging, disposal, and material safety data sheet procurement and distribution.

EDUCATION

MBA Regis University 4.0 GPA

BS Business Administration Regis University 3.74 GPA

AAS Business Management Pikes Peak Community College 3.9 GPA

US Navy Electronics & Cryptographic School

OTHER SKILLS & CERTIFICATIONS

SAP Super-User & Train the Trainer

40 Hour LEAN

High Impact Performance Coaching & Managing Through People

PROFESSIONAL REFERENCES

Please see my LinkedIn account

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