Customer Service Office

Sarojni Kumar

Hillsboro, OR *****

Ph.: 971-***-**** Email: **************@*******.***

HIGHLIGHTS OF QUALIFICATIONS

Friendly and outgoing with ability to work well as a team member or independently

Highly motivated, goal-oriented, punctual person who is honest, reliable and responsible

Enjoy contributing to a team effort and creating a good working environment

Tri-lingual: English, Spanish (basic), Hindustani(Verbal and written)

EDUCATION

AAS Degree in Office Administrative Professional

RELEVANT SKILLS AND EXPERIENCE

Administrative

General office experience including answering phones, data entry, filing, copying, faxing, mail correspondence, and general office organization

Sort and distribute incoming mail

Greet customers and assist in determining purpose of their visit to refer them to the right staff member

Facilitated new filing process to increase productivity for employees within the office

Knowledge of maintaining databases and record keeping

Multi-task oriented with the ability to prioritize and switch tasks as necessary, and maintain confidentiality

Use of cash register and cash drawer reconciliation

Provides information by answering questions and requests

Communication

Excellent written communication including grammar and spelling

Strong problem solving skills and critical thinking

Strong work ethic with attention to quality of work

Excellent verbal and written communication skills

Dedicated and careful – high level of accuracy and strong attention to detail

Customer Service

Excellent customer service with strong interpersonal and communication skills

Experience defusing negative situations and the ability to problem solve

Ability to act as first contact with customers/employees having questions or concerns

Clearly understand the importance of making customers happy to gain customer loyalty

Computer

Experience includes: Microsoft Office Word, Excel, Access, PowerPoint, Outlook), Dreamweaver, QuickBooks

EMPLOYMENT HISTORY

First Tech Fed Credit Union

Card Associate 7/2015 to 2/16/16

Job Description

Processing fraud disputes by members within the given timeframe of 10 business days

Processing travel alerts on the day received

Processing chargebacks

Process account maintenance changes

Responding to members regarding fraud claims

Processing all other duties as assigned in compliance with the credit union’s rules and regulations

Portland Community College

Library Assistant 7/2014 to 6/2015

Job Description

Stock of shelve items

Process and maintain periodical files

Assist students with locating information

Check books in and out using computer system

Patrol library and ensure rules are being followed

Perform typing and keyboarding duties

Check out equipment

Answer questions and refer patrons to librarians/2014 to 6/2015

Internship Office Assistant – Advising Department 9/2014 to 12/2014

Reorganizing filing cabinets for advisors

Typing

Making flyers

Attending to students on the front desk

Helping students sign up for their school accounts

Answering and directing phone calls

Shute Park Library, Hillsboro, Oregon

Volunteer Library Assistant 05/2014 – 7/2014

Shelving books and CD to their respective areas

Westpac Banking Corporation, Fiji Islands

General Office Clerk / Customer Services Officer 15 years

Customer Service

Staff Training

Teller duties

Keeping record of customers account

Answering phones

Data entry

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