Customer Service Manager

Joseph Alexander Pofcher

** ***** ****

Westford, MA 01886

******@*****.***

978-***-****

Summary:

Full time entry level position in the field of Biomanufacturing

Skills:

Laboratory Techniques: Fermentation, Seed Inoculation, Aseptic Processing in Biosafety Cabinets, Centrifugation, Buffer preparation, Tangential Flow and diafiltration, Column Chromatography, Column Packing and Qualifications, Filtration and integrity testing

Equipment: Bioreactors (Table Scale and Large Scale), Purification Columns, Centrifuges, Biosafety Cabinets, and Analytic Instruments

Software: Microsoft Word, Programming in Excel and Excel, Powerpoint, Access, and Vectorworks

Certifications:

Biomanufacturing Certification, Biomanufacturing and Education Training Center, November 2015 Worcester Polytechnical Institute (WPI), Worcester, MA

Worked in a team of four to conduct research on fermentation process of microorganism (Chinese Hamster Ovary Cells, CHO cells). Used bioreactor and column chromatography for purifications of microorganism. Lab calculations were performed using Excel, then presented to the class for representation of our cells growth cycle.

Fundamentals of Mechanical Engineering Certification, Young Engineers Of Chelmsford, April 2014 Chelmsford High School (CHS), Chelmsford, MA

Worked in a team of three to create a functioning robot with several working functions. Used a Gameboy Advanced and other handheld devices for a brain. After building a basic four wheeled robot with Kinects, we were required to program the brain and present the functions of the robot.

Cardiopulmonary Resuscitation Certification, Training Centers Lowell General Hospital, June 2014 Lowell General Hospital (LGH), Lowell, MA

Education:

Beginning Bachelors of Chemical Engineering

University of Massachusetts Lowell, Lowell, MA, 2014

Experience:

Lowell Carwash and Detail Center, Floor Manager, Lowell, MA, February 2005 - Current

•Assist customers with wash and/or detail preference

•Check Quality and Cleanliness

•Assist fellow coworkers with day to day work or assisting customers

•Schedule crew meetings, and keeping business and crew organized

Cumberland Farms, Customer Service Leader and Manger, Westford, MA, September 2014 - August 2015

•Assist customers with knowledge of product locations, health concerns, and yearly/monthly/daily deals

•Kept store clean and stocked

•Monitored coworkers for output and quality of work

•Scheduled, crew meetings, and basics of keeping crew happy and working

Nashoba Valley Ski Resort, Floor Manager, Westford, MA, March 2008 – May 2011

•Quality and health inspection of food

•Monitor sales and coworker transactions

•Organizations if crew and business

Activities:

Young Engineers of Chelmsford (CHS) January 2009- June 2015

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