Project Manager Sales
Resume:
Varshini Rebala
***************@*****.***
SUMMARY:
Over 5 years+ of professional IT experience with extensive experience in Salesforce.com CRM and Force.com platform as Administrator (201 certified).
Well versed in analyzing CRM business processes for Sales and Service Cloud. Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce Custom objects, Junction objects, master-detail relationships, and lookup relationships.
Experience in developing Apex Classes, Triggers, Visualforce pages and writing Workflows.
Experience in standard Salesforce configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules etc.
Worked extensively on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
Experienced in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization.
Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
Support testing/validation through DEV, TEST, UAT and Production cycles.
Experience in capturing, analyzing and documenting requirements.
Capable of handling multi-tasking and multiple projects performing different roles
Ability to quickly adapt and learn, work in-groups as well as independently with minimum supervision. Highly dedicated, quick starter, solution driven pattern programmer, Strong in Object Oriented Analysis and Design, Excellent at solving complex problems under strict deadlines.
Effective communicator at all levels of an organization in management, technical and sales roles.
CERTIFICATION:
Salesforce.com Certified Administrator (201)
EDUCATION:
Bachelors in Electrical And Communication Engineering
Osmanai University, Hyderabad
TECHNICAL SKILLS:
CRM: Salesforce.com
Salesforce Technologies: Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, JavaScript.
Salesforce Tool: Data loader
Languages: Transact SQL, C, C+, Apex
Tools: SQL Server management Studio, SQL Profiler, Performance monitor, Microsoft visual studio2005 / 2008, Microsoft Office Suite
Operating Systems: Window Server 2003/2008, Windows 95/98/NT/2000, Vista, Windows 7, MS DOS, MS Office, Unix
PROFESSIONAL EXPERINENCE:
Safetystratus, Ithaca, NY (Sep 2014 – Present)
Salesforce Administrator/ Business Analyst
Led the Sales and Service Cloud Implementation.
Provided strategic guidance for the Salesforce.com platform identifying and proposing innovative capabilities.
Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
Designed and deployed Custom objects, validation rules, Page layouts, Custom tabs, Components based on the business needs.
Worked on creating custom E-mail templates like Mass Email, Email Templates, and Communication Templates to be sent to the customers.
Managed and maintained the accuracy of information in the Salesforce database by inputting and updating data using the data loader.
Regularly audited data to uncover data integrity issues and/or opportunities for process improvement.
Coached users in Salesforce and ensured consistent and proper handling of data.
Used data loader to import and export data and analyzed large data sets, primarily from Salesforce.
Microsoft Excel, to produce actionable information and recommendations across all business functions.
Looked for opportunities to improve efficiency; drove process changes and supported them with system changes.
Demonstrated excellent technical skills in designing and developing Reports and dashboards, User permissions, Role Hierarchy, Page layouts, Conversions/Customizations, and Workflow components.
SolutionIT, Boston, MA (Nov 2012 – Sep 2014)
Salesforce Administrator
Identified business requirements and translated them to technical specifications for Force.com.
Created and managed complex workflow rules, data validations, and object customizations.
Created and used email templates in HTML and visual force.
Interacted with stakeholders to get a better understanding of client business processes and gather business requirements for Business Process Analysis and management of sales cloud.
Created role hierarchy to appropriately provide the sharing abilities to all the users.
Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish many-many connectivity among objects.
Created & developed the apps, objects, flows, workflows, security setup, approvals, community setup, sales cloud setup, apex triggers, custom Visualforce pages and apex controllers.
Managed ongoing support requests and administrative needs of users.
Created new Reports & Dashboards.
Worked on workflow rules & approval processes.
Created user accounts and managed the profiles.
Provided pictorial representation of the data with the help of Dashboards generate through the reports for an easy access to the information as a whole in a diagrammatic representation.
Bodhtree Consulting Services, Hyderabad, India (Feb 2011 – Nov 2012)
Jr. Salesforce Business Analyst
Managed, analyzed and defined stakeholder needs.
Gathering and interpreting relevant data and presenting results in unbiased manner
Acted as primary liaison between operations, technical areas and business line
Involved in conducting integrated testing, creating test cases as well as user acceptance testing along with QA team
Created new Reports & Dashboards.
Designed and deployed the Custom objects, Custom tabs, Validation rules, Workflow Rules, Email Alerts, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
Provided pictorial representation of the data with the help of Dashboards generate through the reports for an easy access to the information as a whole in a diagrammatic representation.
Worked on role hierarchy & sharing rules to configure visibility.
Worked on workflow rules & approval processes.
Created user accounts and managed the profiles.
Worked on role hierarchy & sharing rules to configure visibility
Prepared training material and trained salesforce.com business users.
Implemented case management automation (on Case Object) to track and solve customer’s issues Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
Bajaj Allianz, Pune India (May 2010 – Feb 2011)
Business Analyst
Initiated brainstorming sessions with the Project Manager (PM) and Subject Matter Expert (SME), and documented and analyzed business process requirements (PRD).
Responsible for developing, designing and implementing a claims management system.
Involved in the development of technical requirements, the preparation of the design and functional specifications based on the business needs.
Assisted in drafting the functional requirements document and facilitated communication between the PM and the developers.
Identified Use cases from the functional requirements and outlined the use case specifications.
Developed UML activity flow diagrams, workflow diagrams using MS Visio.
Assisted the QA team in the testing phase. Helped in the creation of a test plan and scope statement; ensured that the business requirements are aligned to the overall project goals.
Worked with the project manager to create test cases, conduct the User Acceptance Test for the users, and prepared the user manuals.
Led defect meetings on daily basis to resolve defects and diligently reported to the senior management.
Developed a robust system to ensure that all test outputs are tracked back to the business requirements to ensure traceability and to minimize defects.
Contact this candidate