Customer Service Management
Resume:
RHIANA USZENSKI
**** ***** ******,**********, ** 11357
E-MAIL: **************@*****.***
SUMMARY OF QUALIFICATIONS:
A self-motivated and highly organized professional with strong analytical,
communication, interpersonal, and broad range of computer skills.
Assumes responsibility above and beyond job description.
Goal-oriented, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.
Excellent time-management skills.
Works well independently or on a team.
EXPERIENCE:
2007-Present Astoria Bank Lake Success, NY
Sr. Financial Analyst – Profitability & Database Management (2009-Present)
Produce and distribute monthly reports for strategic Management Reporting.
Prepare, develop, and distribute financial trend and profitability reports for every department,
division and executive.
General Ledger reconciliation.
Independently responsible for operating multiple automated systems, data reconciliation, transfer pricing, cost allocations, data file and report generation and distribution on a monthly basis within specified time frames.
Distribute information to support the Budget & Forecasting process.
Create and update Ad-Hoc reports.
Independently verify, update and process data.
Perform maintenance on numerous relational databases within Oracle, OFSAA and Hyperion Essbase systems necessary to accommodate ongoing changes in organizational structure resulting from reorganizations, changing transaction codes, institutional acquisitions, new product offerings, new general ledger accounts and the development of new reports by the department.
Review and maintain hierarchies with the setup of new general ledger accounts, cost centers, and products on the Oracle, OFSAA and Hyperion systems. Maintain integrity of all structures impacted by changes.
Develop, document and maintain work papers and reports for retention and audit purposes.
Modify and develop reports and spreadsheets to accommodate user requests for additional data or new report formats.
Maintain all Branch Network Non-Interest Income and Expense monitoring analysis, and Management Reporting
Assist in the research of fluctuations in various accounts and in responding to questions raised by report and system users.
Astoria Bank Lake Success, NY
Financial Analyst I – Profitability & Database Management (2007-2009)
Data Input, Data Transfer, Data Reconciliation, Transfer Pricing, Cost Allocations, Report generation
Validation of numerous reports distributed bank wide
Maintain audit trail
Update supporting system documentation of Oracle and Hyperion, perform maintenance of databases and Excel spreadsheets.
Modify and develop financial reports for trending and result analysis.
Review and maintain consistency on the Oracle and Hyperion systems by setting up new accounts, cost centers, and products.
2006-2007 Countrywide Pearl River, NY
Account Executive
Develop, explain and sell loan programs
Home equity lines of credit
Purchases
Refinancing
Loan Processor
Submission
Order titles, appraisals, payoffs, and CEMA’S
Balance and correct loan program screens
Send out opening packages
FedEx online transactions
Tracking titles, appraisals, payoffs, and CEMA’S
Update managers, team managers, and account executives on status of loans
2003-2006 Empire Blue Cross Blue Shield Middletown, NY
Customer Service Advocate
Explained insurance policies
Processed insurance claims
Contacted providers to negotiate billing discrepancies
Worked on numerous different accounts
Trained new customer service advocates
COMPUTER SKILLS:
Oracle 4.5 and 7.3,OFSAA, Hyperion 9.3,Oracle Hyperion Financial Reporting Studio, Fusion Edition 11.1.2,Oracle Essbase Administration Services 11.1.2,Oracle Enterprise Performance Management System Workspace, Fusion Edition, Oracle Infrastructure 10.1.10.241,Essbase, Smart View, SQL Developer 4.0, Excel, Synergy, IBS Insight, CRT, Toad, Citrix, FoxPro 9.0, Microsoft Word 2010, Outlook, Windows
EDUCATION:
2002 Orange County Community College Middletown, NY
Earned an Associates Degree
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