Customer Service Sales

* * * * ******* DR . UN I T * * * HOUS TON TX * * 0 2 4

PHONE 7 1 3 5 8 1 0 8 0 2 • E - MA I L : PE J USMI TH@GMA I L . COM GBOYEGA, ADEPE J U

SUMMARY

Indefatigable, ultra efficient client facing administrator with extensive experience supporting highly skilled functional and technical teams delivering high profile projects in a multinational professional services environment. Extremely effective multitasking skills while producing high quality deliverable to maximize organizational performance. Enhances competitive advantage by utilizing a comprehensive understanding of relational dynamics and well developed interpersonal skills to create an unforgettable initial contact and unrivaled client experience. Expertise includes:

Relationship Building & Client Retention • Process Improvement • Project Management Creative Problem Solving • Vendor Selection & Management • Marketing & Sales Initiative• PROFESSIONAL EXPERIENCE

KPMG PROFESSIONAL SERVICES, LAGOS [2006 ]

Global Fortune 500 'big four' professional firm represented locally as a 400 member firm with 20 partners in 3 Lagos locations and Abuja,

Client Relations Officer

Provided excellent front line professional image to both external and internal clients. Coordinated annual recruitment exercise (invitation, tests, interviews) of about 60 to 80 new hires into 9 divisions. Supervised 4 direct reports providing client relation services in all locations. Plan and coordinate corporate events; off-site retreats and team building activities. Processed monthly telecommunication bill reconciliation statements.

• Improved bottom line results by reducing telecommunication bill discrepancies by 50% through a vastly improved bill reconciliation process.

• Increased stakeholder satisfaction in the use corporate facilities by developing innovative room and equipment reservation protocols.

• Designed an automated visitor’s log to facilitate the proper reception of expected and walk-in clients.

• Established first class access controls and visitor reception policies to protect corporate assets and improve occupational safety

EAGLE FLAIR CONSULTING LIMITED [2005 – 2006 ]

A property development company

Marketing Officer

Developed and maintained marketing strategies to penetrate three new markets and expand sales. Performed customer research, evaluated market conditions and competitive data. Prepared weekly and monthly sales reports. Supervised the activities of 10 marketing, advertising and promotions staff

• Grew top line sales revenue by 30% in the first 3 months by bundling products, reducing prices, obtained large orders and followed up on leads.

• Exceeded customer retention goals by 50% through carefully managed customer outreach program

NTA CHANNEL 10 2003

Nigeria Television Authority is the government owned body in charge of television broadcasting in Nigeria. It is the largest television network in Africa. Production/Program Assistant

News gathering and reporting. Duty continuity announcer in charge of opening and closing the station Project team member on the monthly children’s party. Field presenter at the monthly children’s party. Packaging and presentation of the news bulletin. Provision of information to prospective clients. Outsourcing of program sponsors. Packaging and presentation of advertisements.

• Contributed to the maintenance of an A-Rating for the different TV programmes assigned to by ensuring materials were ready on time.

• Was made part of a 10-man brainstorming team that grew ratings on assigned TV shows through innovative ideas and best practice

• Organized and implemented detailed database for the easy searches and maintained a vast tape library.

• Supervised 1 production assistant and 3-5 interns HARDVARK NIG. LTD 1997

Supervisor

General office administration and supervision. Monitoring / co-ordination of cashiering operations. Training / supervision of temporary employees engaged in customer service. Maintenance of service desk transactions and preparation of routine and ad hoc reports to management, as required.

• Organized several in-house trainings on poise, carriage and general individual improvement techniques relating to administration.

• Initiated several automations using MS Office and Excel to improve administrator efficiency and effectiveness

EDUCATION

University of Lagos [ 2004 ]

• B. Sc Mass Communication

Clegg Girls High School Surulere, Lagos. [1996 ]

• Senior School Certificate

COMPUTER SKILLS

Expert User - Ms Word, Excel, Powerpoint.

TRAINING

Risk Management

Poise at the Front Desk

Time Management

Interpersonal Skills

Business Writing Skills

SEX

Female

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