David C. Hsu, PMP, CHTS-IM, CHTS-TR, ITIL
Austin, TX 78750
firstname.lastname@example.org 512-***-**** linkedin.com/in/davidchsu
Successful track record of achieving targeted goals and improving processes through risk assessment, issue analysis, and problem solving, while enhancing customer experiences and satisfaction
Expert in project management, program management, new product development, business operations, quality control, software development, vendor relations in healthcare, IT, and engineering domains.
Key areas of expertise:
PMI Methodology Project Management
Inpatient Hospital Solution and Workflow
ITIL V3 Foundation Processes
Client Relationship Management
Health Information Technology
Continual Service Improvement
Software / Hardware Management
Global Product Management
Microsoft Office Suite, MS Project, Visio, CA Clarity PPM, SharePoint, ClearCase, SAP, PMAS
Windows 7/Vista/XP, Windows Server 2008, Microsoft Exchange Server 2010, Microsoft Database Server 2008, Microsoft Active Directory, UNIX, VMware vSphere
ICD-10, Product Data Management (PDM), Bill of Material (BOM) Management, EMR applications
The Department of Veterans Affairs, Financial Healthcare Services, Austin, TX 11/2014 – Present
Healthcare Financial Project Manager (Consultant)
Recruited as project management SME to guide a successful execution of Financial Healthcare Services and Healthcare Claim Processing projects. Use PMAS Project Management methodologies and tools in the areas of project structuring, project planning, resource planning and management, controlling and reporting status, and project closing.
Managing project resources and activities for PMO Central phase 2 project.
Assisting clients to define business requirement document and technology needs.
Leading teams in technical evaluation and analyzing cross platform and architectural issues.
HCA HEALTHCARE, Central / West TX Division IT&S, Austin, TX 09/2014 – 08/2015
Senior Project Manager (PMO Consultant)
Recruited as project management SME and supported successful execution of PMO, IT&S, and PSG projects (clinical EMR applications, IT infrastructure, telecom, and acquisition remediation projects). Responsible for managing IT projects of medium to significant complexity and served as single point of contact for complex HCA enterprise application deployments. Used HCA Project Management methodologies and tools in the areas of project structuring, project planning, resource planning and management, controlling and reporting status, and project closing.
Initiated and monitored project resources to ensure project is completed within budget.
Coordinated project activities with core team and communicated project processes to project stakeholders.
Identified potential project risks and planned strategies to mitigate or avoid risks.
Closed out projects within HCA Project Management documentation processes.
NEXTGEN HEALTHCARE INFORMATION SYSTEMS, Austin, TX 08/2013 – 08/2014
Technical Project Manager
Managed SaaS Enterprise solution projects and resource planning with Agile methodologies, kick-off and status update meetings, and pre / post deployment meetings with client C-level executives and senior management.
Coordinated enterprise clinical applications project activities with all stakeholders.
Facilitated meetings for inpatient applications upgrades, data conversion / migration through all project lifecycle.
Developed organizational process tools and templates to improve internal communication.
Led app deployment of 50+ Go-Live on integrated inpatient solution and 15+ database migrations projects.
ADVANCED MICRO DEVICES (AMD), Austin, TX 01/2010 – 01/2012
Program Manager (Partner and Vendor Management)
Managed major business partner and vendor relations. Defined and developed project charter and project plan, identified risks and mitigation plan, as well as developed and monitored dashboard reports, performance scorecards, process metrics, trend charts, quarterly business reviews, and Key Performance index.
Facilitated weekly strategic meetings, continuously improving business processes and quality performance.
Performed gap analysis on outsourced processes and the business requirements.
Created communication plan, status and reporting tools.
Developed project scope and plan, tracking project progress to ensure deliverables delivered on time.
Documented project closing documents and lessons learned for future reference.
FLEXTRONICS, Austin, TX 05/2007 – 03/2009
Business Unit Liaison (Vendor Management)
Managed vendor and client relations. Communicated to all key stakeholders on projects and products status.
Collaborated with functional leaderships of supply chain and logistics in inventory management.
Built and maintained vendor relations and monitored quality performance through organizational processes/tools
Managed and maintained complex quality project documentation in database system, ensuring accuracy.
FREESCALE / MOTOROLA, Austin, TX 12/1997 – 05/2007
Managed NPI project from initiation to post launch support. Created project plan and test plan. Performed feasibility and cost analysis. Monitored and tracked task activities and risks.
Managed project and delivered $750K savings in software test cost reduction project.
Managed project team and created $200K incremental revenue with new product introduction.
Led new product introduction projects with project management methodologies in multi-disciplined approach, including marketing, chip network infrastructure design, process, operation, reliability, and quality.
Managed projects in full development lifecycle, including product and user requirement gathering, development, operations roll-out, and production release.
Participated in change advisory board to evaluate change request from technical perspective.
Analyzed customers’ issues, providing solutions and corrective actions.
Engaged in process improvement projects, ensuring Six-Sigma quality was met.
Master of Science, Computer Engineering, National Technological University, Fort Collins, CO
Bachelor of Science, Electrical Engineering, The University of Texas at Austin, Austin, TX
CHTS – Trainer (CHTS-TR), 2013 – 2016
CompTIA A+, 2013 – 2016
CHTS – Implementation Manager (CHTS-IM), 2012 – 2016
Project Management Professional (PMP), 2009 – 2018
ITIL V3 Foundation Certification (ITIL), 2012 – Present
University of Illinois at Urbana Champaign (remote classes delivered by Coursera)
Improving Business Finances and Operations Specialization (part of University of Illinois iMBA Program)
oManagerial Accounting: Cost Behaviors, Systems, and Analysis
oManagerial Accounting: Tools for Facilitating and Guiding Business Decisions
Texas Life and Health Policies, 2014
World Health Organization, ICD-10 Interactive Self-Learning Tool, Full ICD-10 Training, Austin, TX, 2013
HITECH IT Professionals Workforce Program, Implementation Manager, Health Information Technology Certificate Program, Walters State College, Morristown, TN, 2012 – 2013
Systems and Data Communications Training Program, New Horizons, Austin, TX, 2012 – 2013
CompTIA A+, Network+, and Security+
MCTS: Microsoft Exchange Server 2010, Configuration
MCITP: Server Administrator on Windows Server 2008
Cisco Certified Network Associate
Microsoft SQL Server 2012
VMware vSphere 5, Install, Configure, Manage
Project Management Certification Program, Consulting Solutions.Net, Austin, TX, 2009
HIMSS (Health Information and Management System Society), 2012 – Present
PMI (Project Management Institute), 2009 – Present
Single Sign-On Application Development
New Facility Remediation Implementation
Telephone Infrastructure Implementation
Network Infrastructure Implementation
Clinical Application Implementation (including EMR, EHR, CPOE, BCMA)
Non-clinical Application Implementation
SQL Database Server Migration
Integrated Solution Development and Deployment: Clinical, Financial, Ambulatory, and Lab