David C. Hsu, PMP, CHTS-IM, CHTS-TR, ITIL

Austin, TX 78750

acudhg@r.postjobfree.com 512-***-**** linkedin.com/in/davidchsu

Project/Program Manager

Successful track record of achieving targeted goals and improving processes through risk assessment, issue analysis, and problem solving, while enhancing customer experiences and satisfaction

Expert in project management, program management, new product development, business operations, quality control, software development, vendor relations in healthcare, IT, and engineering domains.

Key areas of expertise:

PMI Methodology Project Management

Inpatient Hospital Solution and Workflow

ITIL V3 Foundation Processes

Client Relationship Management

Health Information Technology

Continual Service Improvement

Quality Management

Software / Hardware Management

Global Product Management

Change Management

Technology Snapshot

Applications

Microsoft Office Suite, MS Project, Visio, CA Clarity PPM, SharePoint, ClearCase, SAP, PMAS

Platforms

Windows 7/Vista/XP, Windows Server 2008, Microsoft Exchange Server 2010, Microsoft Database Server 2008, Microsoft Active Directory, UNIX, VMware vSphere

Additional

ICD-10, Product Data Management (PDM), Bill of Material (BOM) Management, EMR applications

Professional Experience

The Department of Veterans Affairs, Financial Healthcare Services, Austin, TX 11/2014 – Present

Healthcare Financial Project Manager (Consultant)

Recruited as project management SME to guide a successful execution of Financial Healthcare Services and Healthcare Claim Processing projects. Use PMAS Project Management methodologies and tools in the areas of project structuring, project planning, resource planning and management, controlling and reporting status, and project closing.

Managing project resources and activities for PMO Central phase 2 project.

Assisting clients to define business requirement document and technology needs.

Leading teams in technical evaluation and analyzing cross platform and architectural issues.

HCA HEALTHCARE, Central / West TX Division IT&S, Austin, TX 09/2014 – 08/2015

Senior Project Manager (PMO Consultant)

Recruited as project management SME and supported successful execution of PMO, IT&S, and PSG projects (clinical EMR applications, IT infrastructure, telecom, and acquisition remediation projects). Responsible for managing IT projects of medium to significant complexity and served as single point of contact for complex HCA enterprise application deployments. Used HCA Project Management methodologies and tools in the areas of project structuring, project planning, resource planning and management, controlling and reporting status, and project closing.

Initiated and monitored project resources to ensure project is completed within budget.

Coordinated project activities with core team and communicated project processes to project stakeholders.

Identified potential project risks and planned strategies to mitigate or avoid risks.

Closed out projects within HCA Project Management documentation processes.

NEXTGEN HEALTHCARE INFORMATION SYSTEMS, Austin, TX 08/2013 – 08/2014

Technical Project Manager

Managed SaaS Enterprise solution projects and resource planning with Agile methodologies, kick-off and status update meetings, and pre / post deployment meetings with client C-level executives and senior management.

Coordinated enterprise clinical applications project activities with all stakeholders.

Facilitated meetings for inpatient applications upgrades, data conversion / migration through all project lifecycle.

Developed organizational process tools and templates to improve internal communication.

Led app deployment of 50+ Go-Live on integrated inpatient solution and 15+ database migrations projects.

ADVANCED MICRO DEVICES (AMD), Austin, TX 01/2010 – 01/2012

Program Manager (Partner and Vendor Management)

Managed major business partner and vendor relations. Defined and developed project charter and project plan, identified risks and mitigation plan, as well as developed and monitored dashboard reports, performance scorecards, process metrics, trend charts, quarterly business reviews, and Key Performance index.

Facilitated weekly strategic meetings, continuously improving business processes and quality performance.

Performed gap analysis on outsourced processes and the business requirements.

Created communication plan, status and reporting tools.

Developed project scope and plan, tracking project progress to ensure deliverables delivered on time.

Documented project closing documents and lessons learned for future reference.

FLEXTRONICS, Austin, TX 05/2007 – 03/2009

Business Unit Liaison (Vendor Management)

Managed vendor and client relations. Communicated to all key stakeholders on projects and products status.

Collaborated with functional leaderships of supply chain and logistics in inventory management.

Built and maintained vendor relations and monitored quality performance through organizational processes/tools

Managed and maintained complex quality project documentation in database system, ensuring accuracy.

FREESCALE / MOTOROLA, Austin, TX 12/1997 – 05/2007

Project Manager

Managed NPI project from initiation to post launch support. Created project plan and test plan. Performed feasibility and cost analysis. Monitored and tracked task activities and risks.

Managed project and delivered $750K savings in software test cost reduction project.

Managed project team and created $200K incremental revenue with new product introduction.

Led new product introduction projects with project management methodologies in multi-disciplined approach, including marketing, chip network infrastructure design, process, operation, reliability, and quality.

Managed projects in full development lifecycle, including product and user requirement gathering, development, operations roll-out, and production release.

Participated in change advisory board to evaluate change request from technical perspective.

Analyzed customers’ issues, providing solutions and corrective actions.

Engaged in process improvement projects, ensuring Six-Sigma quality was met.

Education

Master of Science, Computer Engineering, National Technological University, Fort Collins, CO

Bachelor of Science, Electrical Engineering, The University of Texas at Austin, Austin, TX

Certifications

CHTS – Trainer (CHTS-TR), 2013 – 2016

CompTIA A+, 2013 – 2016

CHTS – Implementation Manager (CHTS-IM), 2012 – 2016

Project Management Professional (PMP), 2009 – 2018

ITIL V3 Foundation Certification (ITIL), 2012 – Present

Technical Training

University of Illinois at Urbana Champaign (remote classes delivered by Coursera)

Improving Business Finances and Operations Specialization (part of University of Illinois iMBA Program)

oManagerial Accounting: Cost Behaviors, Systems, and Analysis

oManagerial Accounting: Tools for Facilitating and Guiding Business Decisions

oProcess Improvement

Prelicense

Texas Life and Health Policies, 2014

World Health Organization, ICD-10 Interactive Self-Learning Tool, Full ICD-10 Training, Austin, TX, 2013

HITECH IT Professionals Workforce Program, Implementation Manager, Health Information Technology Certificate Program, Walters State College, Morristown, TN, 2012 – 2013

Systems and Data Communications Training Program, New Horizons, Austin, TX, 2012 – 2013

CompTIA A+, Network+, and Security+

MCTS: Microsoft Exchange Server 2010, Configuration

MCITP: Server Administrator on Windows Server 2008

Cisco Certified Network Associate

Microsoft SQL Server 2012

VMware vSphere 5, Install, Configure, Manage

Project Management Certification Program, Consulting Solutions.Net, Austin, TX, 2009

Professional Affiliations

HIMSS (Health Information and Management System Society), 2012 – Present

PMI (Project Management Institute), 2009 – Present

Projects

Single Sign-On Application Development

New Facility Remediation Implementation

Telephone Infrastructure Implementation

Network Infrastructure Implementation

Clinical Application Implementation (including EMR, EHR, CPOE, BCMA)

Non-clinical Application Implementation

SQL Database Server Migration

Integrated Solution Development and Deployment: Clinical, Financial, Ambulatory, and Lab

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