Customer Service Microsoft Office

Frederick Monroig

*** *. ****** ***. *******, MO 64068

Phone: 702-***-**** Email: ***********@*****.***

Objective: To utilize my technical and management skills for achieving targets and developing better performance

Education:

ITT Technical Institute, Henderson, NV Graduated March 2011

Associate of Applied Science Degree in Computer Network Systems

National Technical Honor Society Member

Certifications

CompTia A+ CompTia Server +

Skills:

Microsoft Office

Troubleshooting

Time Management

Plan and maintain accurate documentation outlining procedures and instructions

Effective communication

Career History:

TechFORCE at Everest College Onsite Network Administrator March 2015

Provide first-line support for all hardware, software, LAN and Telecom connectivity issues, including MS Operating Systems and all standard and third party software applications. Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware, configuring systems and applications. Ensured that all computer related peripherals were installed and connected correctly. Provide training for end users within a multi-platform environment. Diagnosing, and troubleshooting for all devices, stand alone, and network printers. Documented living inventory of all equipment on campus.. Windows Deployment Services used.

CompuCom IT Consultant July 2014 – Oct. 2014

To maintain, analyze, troubleshoot, and repair computer systems. Including all hardware, and software.

Document, maintain, upgrades or replaces hardware and software systems.

Insight Global Lead Technician May 2013 Oct 2013

Mid-west Bank of America Hardware Refresh Project Lead Technician of the refresh team on the actual hardware refresh portion of the project. Responsible for backing up and replacing the HP server, UPS, installing and restoring the data onto the new server and client machines along with assisting the technicians in the removal of printers, desktops, and banking peripherals and replacing with new equipment. Ensured legacy server and desktops were fully disc wiped at the end of the night before packaging away hardware for next day pick-up. Provided 24 hour next day support if any new equipment was determined non-functional or defective. Over 40 Bank of America branch sites were refreshed under my leadership and supervision.

IT Federal Work Study at ITT Technical Institute Jan 2009 Oct2010

Assist the System Support Administrator with daily operations.

Maintain/troubleshoot hardware, software and network issues for over 300 workstations.

Provide customer service in a multi-platform environment.

Diagnose and replace defective Hard Drive, Motherboards, Memory Cards and Power Supplies.

Install Operating Systems, applications, updates and device drivers.

Maintain all standalone, and network printers and peripheral devices.

Assist with the creation, testing and system prepping of new computer images for deployment. Image one or multicast multiple computers simultaneously, utilizing Power Quest imaging software.

Write and maintain accurate documentation and procedures outlining network and computer configurations,

User instructions and inventory control.

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