Associate Program Manager

TRINA A. SPENCE

Saddle Brook, NJ ***** 551-***-**** *********@*******.***

PROFESSIONAL SUMMARY

Successful Associate Program Manager with over 10+ years’ experience in the medical manufacturing industry. Managed orthopaedic surgical observations, speaking engagements and surgical training lab arrangements for Recon products by working closely with the Field Sales force. Also was responsible for overseeing the grant and donation program. I had extensive contact with the sales force and orthopaedic surgeons. I built strong relationships with both the field sales organization and our surgeon consultants. I have a strong understanding of AdvaMed guidelines, compliance and transparency regulations relating to the Sunshine.

SKILLS PROFILE

-Customer relations

-Process Improvements

-Compliance

-Program management

-Meeting Planning

-Database management

EMPLOYMENT HISTORY

Stryker

Associate Program Manager

2004 2016

Mahwah, NJ

-Built and maintained strong working relationships within all Business Units, Sales and Surgeon Consultants to facilitate the coordination of regional education programs

-Provided strategic communication support to request submitters confirming event requirements, lead-time, compliance, etc.

-Partnered with request submitters to develop creative solutions to challenges/roadblocks

-Collaborated with sales representatives to help with the management of regional education programs to train surgeons on the safe and effective use of products and technology

-Worked with surgeon consultants to confirm their availability, discuss the training expectations and travel details

-Entered event details into the Consultant Compliance Database to ensure business need hours were captured

-Maintained constant communication through telephone and electronic communications

-Reviewed all grant and donation submissions to ensure paperwork was complete and compliant

-Managed the day to day administration of educational grant and donation applications

-Worked closely with grant initiator to provide updates and to discuss the submission type, lead-time, compliance requirements, etc.

-Partnered with submitters to develop creative solutions to challenges/roadblocks

-Built and maintained strong working relationships within all Business Units and Committee Members to facilitate continual improvements to the grants and donations program

-Monitored the flow of requests to ensure approvals were delivered on time

Indus Consultancy Services, Inc.

Administrative Assistant

1997 2004

Paramus, NJ

-Supplied daily updates of activities that would be going on for the day, informed him of employee’s agendas, and arranged meetings on his behalf whenever necessary.

-Offered general support to the Manager of Administration, including sending faxes, making copies, ordering Using an in-house application, I entered all company timesheets. This process entailed contacting employees to remind them to submit their paperwork, going over the timesheets making sure all hours and project numbers were correct and preparing timesheets for filing supplies, sorting and distributing mail

-Made all company travel arrangements, did price comparisons as well as work with traveler to ensure that arrangements were satisfactory.

-Utilizing Business Works accounting package, payables and receivables were entered into the system, weekly reports were printed showing what invoices should be paid and which receivable invoices were not being paid.

-Called clients that had fallen behind to get an update as to when payments would be processed

-Answered multi-line phone system and screened calls for several executives within the organization

B & G Foods

Lead Data Operator

1995 1997

Roseland, NJ

-Managed two-part time data operators, we would go over the workload for the evening, and distributed it accordingly

-Confirmed and submitted their weekly timesheets

-Ran nightly back-ups of the computer system, made sure that all computer users were out of the system prior to doing back-ups

-Completed monthly reports that were to be provided to management

-Printed orders and packing labels for the warehouse

Education

1991-1993 Berkeley Business College W. Paterson, NJ

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