Customer Service Information Technology
Resume:
La Mia Drayton Jarveaux
Redondo Beach, Ca 90278
*********@*****.***
Summary
Highly motivated skilled communicator and a team player looking for a challenging position to utilize my 20+ years of customer service skills and Information Technology degree. My strengths are analytical, problem solving and a commitment to customer satisfaction with a background making difficult decisions and responding to others needs.
Professional Experience
Pasternack Enterprises, Irvine Ca 09/2015 –current
Data Entry Specialist, Engineering
Working closely with project management staff
Familiar with database driven or project management software
Identify parameter data in technical documents and transfer data to product database
Performs variety of basic data entry duties, following instructions and procedures
Compile, sort, and verify accuracy of data to be entered
Manipulate existing data, edit current information
Proofread new entries in database for accuracy
Well organized and strong time and file management skills
Confident enough to make decisions once trained
3I People, Alpharetta, Ga 07/2015-09/2015
Retail Temporary Associate, Cox Solutions Digital Store
Logging customers into an line management system assisting with customer flow
Works with store leadership to ensure inventory levels are maintained.
Demonstrate client products with enthusiasm in order to share features and benefits with customers
Educating customer on self-install process with digital boxes
Assisting with online partial for all digital install
Attaching equipment to customer account
Verizon Corporation, Long Beach, Ca 04/2004 – 07/2014
Directory Assistance Operator, Telecommunications
Demonstrate effective oral and written communication skills
Manage time and handled large call volumes in a fast pace environment
Stay calm in emergency or stressful situations
Provide callers with customer service over the phone regarding placing collect call, giving out phone numbers and locating businesses
Utilized computerized alphabetical and geographical directories to provide reports as needed, interpret instructions on customer service procedures.
Scan directory or microfilm viewer to locate number
Coordinate with other work groups and individuals
Trained user through technical documentation on procedures
Organized, prioritized and planned work activities
Detailed oriented and ensure that deadlines are met
Increase revenue by exceeding monthly customer service time objective
Department of Children Services, Redondo Beach, Ca 04/2010 – 02/2013
Medical Caregiver, Foster Care
Communicated with medical professional and team members to accommodate road map
Administered daily tube feedings and medication through electronic medical equipment
Developed and discussed emergency plans to meet needs of oncology patient
Provided a healthy, creative learning environment
Manage comfortable setting for patient facing traumatization faced with painful or invasive procedures
Worked and maintained medical bookkeeping records
JCPenney’s, Sacramento, Ca 10/2001 – 08/2003
Customer Service Associate, Retail Sales
Provided excellent customer service on a daily basis
Navigated point of sale systems and handled large cash volumes
Processed, Approved and submitted credit card applications
Worked in a collaborative team environment
Increased sales and store applications
Respond to routine customer billing issues
Develop merchandise displays and manage various projects
Operated PBX switchboard
Department of Human Services, Sacramento, Ca 08/1999 – 05/2000
Social Work Intern, Health and Human Services
Facilitated counseling sessions to high risks child and family members to improve their lifestyles.
Planned, organized, and provided feedback regarding student issues
Gather research for the agency
Demonstrated the ability to make accurate assessments, analyzed, identified problems and change solutions
Understands values and ethics of all groups’ of people and practice various issues of intervention
Provided crisis intervention, reduced truancy and participated on the Sacrament Attendance Review Board (SARB)
Education
Master of Science, Information Systems – University of Phoenix, Sacramento, Ca
Bachelor of Art, Social Work – California State University, Sacramento, Ca
Special Skills
Concentration on MCSA Microsoft Certification Solution Associate
Worked in team environment to develop database strategies to support company needs
Proficient in Microsoft Office, Access, Crystal Reports, Familiar with SQL applications
Develop project plans and gather business requirements
Provide user and technical documentation
Community Projects
Volunteer for (RBYB) Redondo Beach Youth Basketball League, (RBYF) Redondo Beach Youth Football League, (PTA) Parent Teacher Association, Midnight Mission Homeless Shelter
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