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Customer Service Information Technology

Redondo Beach, CA
April 16, 2016

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La Mia Drayton Jarveaux


Redondo Beach, Ca 90278


Highly motivated skilled communicator and a team player looking for a challenging position to utilize my 20+ years of customer service skills and Information Technology degree. My strengths are analytical, problem solving and a commitment to customer satisfaction with a background making difficult decisions and responding to others needs.

Professional Experience

Pasternack Enterprises, Irvine Ca 09/2015 –current

Data Entry Specialist, Engineering

Working closely with project management staff

Familiar with database driven or project management software

Identify parameter data in technical documents and transfer data to product database

Performs variety of basic data entry duties, following instructions and procedures

Compile, sort, and verify accuracy of data to be entered

Manipulate existing data, edit current information

Proofread new entries in database for accuracy

Well organized and strong time and file management skills

Confident enough to make decisions once trained

3I People, Alpharetta, Ga 07/2015-09/2015

Retail Temporary Associate, Cox Solutions Digital Store

Logging customers into an line management system assisting with customer flow

Works with store leadership to ensure inventory levels are maintained.

Demonstrate client products with enthusiasm in order to share features and benefits with customers

Educating customer on self-install process with digital boxes

Assisting with online partial for all digital install

Attaching equipment to customer account

Verizon Corporation, Long Beach, Ca 04/2004 – 07/2014

Directory Assistance Operator, Telecommunications

Demonstrate effective oral and written communication skills

Manage time and handled large call volumes in a fast pace environment

Stay calm in emergency or stressful situations

Provide callers with customer service over the phone regarding placing collect call, giving out phone numbers and locating businesses

Utilized computerized alphabetical and geographical directories to provide reports as needed, interpret instructions on customer service procedures.

Scan directory or microfilm viewer to locate number

Coordinate with other work groups and individuals

Trained user through technical documentation on procedures

Organized, prioritized and planned work activities

Detailed oriented and ensure that deadlines are met

Increase revenue by exceeding monthly customer service time objective

Department of Children Services, Redondo Beach, Ca 04/2010 – 02/2013

Medical Caregiver, Foster Care

Communicated with medical professional and team members to accommodate road map

Administered daily tube feedings and medication through electronic medical equipment

Developed and discussed emergency plans to meet needs of oncology patient

Provided a healthy, creative learning environment

Manage comfortable setting for patient facing traumatization faced with painful or invasive procedures

Worked and maintained medical bookkeeping records

JCPenney’s, Sacramento, Ca 10/2001 – 08/2003

Customer Service Associate, Retail Sales

Provided excellent customer service on a daily basis

Navigated point of sale systems and handled large cash volumes

Processed, Approved and submitted credit card applications

Worked in a collaborative team environment

Increased sales and store applications

Respond to routine customer billing issues

Develop merchandise displays and manage various projects

Operated PBX switchboard

Department of Human Services, Sacramento, Ca 08/1999 – 05/2000

Social Work Intern, Health and Human Services

Facilitated counseling sessions to high risks child and family members to improve their lifestyles.

Planned, organized, and provided feedback regarding student issues

Gather research for the agency

Demonstrated the ability to make accurate assessments, analyzed, identified problems and change solutions

Understands values and ethics of all groups’ of people and practice various issues of intervention

Provided crisis intervention, reduced truancy and participated on the Sacrament Attendance Review Board (SARB)


Master of Science, Information Systems – University of Phoenix, Sacramento, Ca

Bachelor of Art, Social Work – California State University, Sacramento, Ca

Special Skills

Concentration on MCSA Microsoft Certification Solution Associate

Worked in team environment to develop database strategies to support company needs

Proficient in Microsoft Office, Access, Crystal Reports, Familiar with SQL applications

Develop project plans and gather business requirements

Provide user and technical documentation

Community Projects

Volunteer for (RBYB) Redondo Beach Youth Basketball League, (RBYF) Redondo Beach Youth Football League, (PTA) Parent Teacher Association, Midnight Mission Homeless Shelter

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