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Medical Office

Spring, TX
April 15, 2016

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Mona Lisa Castello

***** *** **** *****

Conroe, Texas 77385

832-***-**** home

Summary: Professional Assistant/Administrator with over ten years experience in Executive Administrative

duties in the healthcare environment.


• Strong analytical skills-problem solver, implementing solutions to complex issues

• Excellence in written and verbal communication

• Extensive skills with Office Equipment to include; Dictaphone, Ten Line Answering System, fax

machine, copier, scanner, PBX operating system, postage machine

• Extensive skills with sorting and distributing mail; ordering supplies for office; arranging travel for the

office staff; scheduling meetings for managers; physicians and office staff

• Extensive skills in power point presentations, spreadsheet; managing appointments, coordination of

office lunches, events and conference

• Extensive skills in Office Software to include; Microsoft Word, Word for Windows, Excel, Lotus,

Microsoft Outlook, Access, Medisoft, Advantex, EClinical Works, Athena

• Extensive skills in correspondence; emailing between offices in Microsoft Outlook

• Extensive skills in medical billing and coding

Professional Experience:

Tomball Regional Medical Center/Affinity Medical Associates Dec. 2012 to Jan. 2014

Medical Administrative Assistant/Medical Billing

Duties included:

• Assisting claims and troubleshooting to get maximum reimbursement from ins co

• Verification of surgery benefits

• Faxing, filing, copying of medical records

• Collection of monies from patients for surgery performed

• Greeting patients, collection of co pays, updating patient files

• Scanning documents into EMR system and maintaining files

• Coordination of meetings, events, conferences and travel for physicians

• Correspondence in MS Outlook; Surgery scheduler; ordered radiological testing

• Precertification of testing and authorizations, calling in refills

• Ordering supplies for office, answering phones and routing calls

• Coding physician charges and billing out to insurance companies

Sadler Clinic Ambulatory Surgery Center July 2011 to May 2012

Medical Secretary/Insurance Verification

Duties included:

• Assisting claims and troubleshooting to get maximum reimbursement from ins co

• Verification of surgery benefits; surgery scheduler; precertification and authorization of testing

• Calling patients with test dates and amounts due for surgery

• Assisting patients with billing and insurance questions

• Greeting of surgery patients

• Assisting with paperwork related to surgery

• Collection of co pays/balances

• Faxing, answering phones, posting charges

• Floating to different positions within the facility

• Assisting with hearing aid patients and repairs of hearing aids

• Assisting patients with radiological tests and many other duties

• Physician coding and billing to insurance companies

Coastal Pulmonary Sept. 2007 to Nov .2010

Medical Secretary/Office Assistant

Duties included:

• Assisting claims and troubleshooting to get maximum reimbursement from ins co

• Greeting patients and scheduling lunches for physicians

• Collecting co pays and balances

• Answering phones

• Making return appointments for patients

• Faxing, referrals, test precertification

• Ordering supplies

• Calling in refills for patients

• Correspondence with MS Outlook; setting up presentations

• Filing, billing, assisted the doctor with PFT testing and many other duties

• Physician coding of charges and assisting medical biller with insurance billing


Ritenour High School, St. Louis, MO, High School Graduate

Lonestar College System 60 credits towards Executive Secretarial skill set

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