Customer Service Manager

Adrian Jacox

Co Manager - Walmart

Greensboro, NC

*******@*****.*** - 336-***-****

I am a retail professional who excels in fast-paced environments and has extensive experience in general store operations who is seeking a role as a Store Manager. I look forward to utilizing my multi-tasking abilities and outgoing personality to continue to strengthen your already successful establishment. WORK EXPERIENCE

Co Manager

Walmart - Lexington, NC - March 2010 to Present

27292

Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability. Conducted annual performance reviews.

Reported on weekly sales to management.

Supervised, trained and developed team members in accordance with company policies and procedures. Maintained an atmosphere of enthusiastic customer service. Established and maintained a positive work environment. Assisted guests with finding items.

Addressed guest concerns and resolved all issues to guests' satisfaction. Adhered to safe work practices.

Ensured compliance with relevant regulatory employment rules and standards. Managed customer flow and backed up lines to reduce checkout wait time. Developed sales and profit margin plans, maintained margins and determined turnover objectives. Traveled for category competitive shopping, market trips and vendor meetings. 19 years retail experience.

10 years leadership experience.

Assistant Manager

Walmart - Greensboro, NC - March 2003 to March 2006 27407

Assumed responsibility for ensuring great customer service Supervised employees, enforced company regulations and took care of administrative tasks Processed payroll, scheduled employees, delegated daily assignments Implemented promotional campaigns, tracked inventory, analyzed and reported sales data and coordinate merchandise shipments

Encouraged team-building in a positive work environment Conducted interview process for open requisitions and assisted with hiring? of employees Department Manager

Walmart - Greensboro, NC - September 1997 to March 2003 27410

Supervision of sales floor associates

Responsible for ordering merchandise, conducting price changes, creating features, and training employees

Setting modular floor plans within the department? Organized racks and shelves to maintain the visual appeal of the store. Helped customers with questions, problems and complaints in person and via telephone. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise Giving the sales floor associates tasks to complete in a timely manner? Assember Technician

TRW - Greensboro, NC - October 1992 to March 1999

27407

Assembled rack and pinion parts for automobiles

Boxed and created assembled parts for shipment

Encourage fellow assemblers to be more productive on the line to meet quota Stocker

Walmart - Greensboro, NC - June 1997 to September 1997 27410

Greeted customers and ascertained customers' needs. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates. EDUCATION

High School Diploma

Walter Hines Page High School - Greensboro, NC

1992

ADDITIONAL INFORMATION

SKILLS

Store management Quick learner

Customer-focused Effective trainer

POS inventory system operation Creating and running merchandising programs Inventory management

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