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Customer Service Pharmacy Technician

Location:
Glen Burnie, MD
Posted:
April 17, 2016

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Resume:

Karey Phillips

Certified Pharmacy Technician

Glen Burnie, MD

acud8b@r.postjobfree.com - 443-***-****

To obtain a position as a Certified Pharmacy Technician in a fast-paced, challenging environment where exceptional skill s, extensive knowledge, competence and experience in various pharmacy settings. My experience has led to well-developed organizational skills, a strong background in customer service, and to assist pharmacists in the provision of efficient, cost-effective and safe pharmacotherapy services. Authorized to work in the US for any employer

WORK EXPERIENCE

PRN - Pharmacy Technician

Anne Arundel Medical Center, Inc. - August 2001 to August 2003 3/06 - 2/12 PRN

Responsible for physician order entry. Duties included preparation, filing and exchanging of unit dose cart. Also responsible for ordering supplies, preparation of IV admixtures using aseptic technique, orienting and training new technicians. Maintain Pyxis, including troubleshooting any issues that occurred, adjusting PAR levels of medications as needed, adding and deleting users as needed. Assist pharmacy computer specialist with software conversion from MEDITECH $T to NPR system. Conducted quarterly inventory process of pharmacy medications and supplies. Ordered supplies as needed. Troubleshoot any issues or concerns from hospital staff. Employee prescriptions were also filled from the AAMC in-house pharmacy. Sr. Product Support Specialist

HealthObjects - Baltimore, MD - June 2000 to March 2001 Provided software product support to NeighborCare Pharmacies. Managed call center and on-site support, problem diagnosis, system configuration and consultation. Participated in QA of new software releases and platform changes. Trained NeighborCare Pharmacy staff with initial install and all upgrades, as needed. Application Specialist

Pyxis Corporation - San Diego, CA - June 1999 to June 2000 Baltimore Representative)

Worked as Project Manager for hospital system implementations. Ensured that all installation tasks are completed in timely manner. Communicated with all staff involved of project status, milestones, problems and assist whenever needed to ensure proper compliance and follow-through. Conducted in-service training. Built Pyxis cabinets with nursing and pharmacy staff. Assisted with configuration process. Assisted in generating all necessary reports in timely manner. The position required excellent interpersonal communication skills, working with internal and external customers, able to multitask, work independently and follow a detailed plan. MS Excel, MS Word and Project Plan software were used extensively. Windows 98 and Microsoft Office hardware and software installation. Accurate use of Pyxis materials and setting up all aspects of system to individualize the program for the customer use.

PRN - Corporate Trainer

Anchor Pharmacies - Hampstead, MD - March 1999 to June 1999 PRN ONLY (PRN)

Responsible for implementation of the Health Business Systems pharmacy software in each new store acquired. Trained all staff in the use of HBA systems, both pharmacists and technicians. Set up all necessary daily and monthly reports. Responded on an "on-call" basis to any questions or concerns that occurred. Also responsible for technician coverage when needed. Responsible for installation of hardware and software as needed.

Installation Specialist

Omnicell, Inc - Palo Alto, CA - November 1998 to June 1999 Baltimore Representative)

Worked closely with implementation team to ensure system is correctly implemented. Responded to customer service issues and training of hospital personnel. Proper implementation of project plan. Ensured that all installation tasks are completed in a timely manner. Communicated with Project Manager, the account and appropriate personnel about projects status, milestones, problems and assist whenever needed to ensure proper compliance and follow-through. Conducted in-service training. Assisted with the generation of all necessary reports in a timely manner. Assisted with the configuration process. Required excellent interpersonal communication skills, work with customers, ability to multitask, work independently and follow a detailed plan. MS Excel, MS Word and Project Plan software were used extensively. Windows 98 and Microsoft office hardware and software installation.

Sr. Pharmacy Technician

Anne Arundel Medical Center - Annapolis, MD - June 1987 to November 1998 Responsibilities

Responsible for physician order entry. Duties included preparation, filing and exchanging of unit dose cart. Also responsible for ordering supplies, preparation of IV admixtures using aseptic technique, orienting and training new technicians. Maintain Pyxis, including troubleshooting any issues that occurred, adjusting PAR levels of medications as needed, adding and deleting users as needed. Assist pharmacy computer specialist with software conversion from MEDITECH $T to NPR system. Conducted quarterly inventory process of pharmacy medications and supplies. Ordered supplies as needed. Troubleshoot any issues or concerns from hospital staff. Employee prescriptions were also filled from the AAMC in-house pharmacy. Pharmacy Technician

Pathmark Pharmacy - Glen Burnie, MD - July 1984 to November 1987 Assisted pharmacist with filling and typing prescriptions (prior to computer use). Responsible for assisting customers with purchases. Restocked pharmacy shelves with supplies as needed. Reordered supplies as needed. Assisted in all other areas of store as needed. SKILLS

Microsoft Office (10+ years), Microsoft Word (10+ years), Microsoft Excel (10+ years), Medical Terminology

(10+ years), Aseptic Technique (10+ years), Infusion Experience (10+ years), Pharmacy Automation (9 years), Unit Dose (10+ years)

CERTIFICATIONS

Certified Pharmacy Technician

Certified Pharmacy Technician

January 2017

Registered Pharmacy Technician

January 2017

ADDITIONAL INFORMATION

* Over 24 years of experience in various pharmacy settings - retail, hospital, pharmacy automation as well as software customer service support.

* Enter MD orders into pharmacy computer system and process and fill order after verified by a pharmacist.

* Label and package medications according to applicable laws and regulations and standards of practice to ensure safe, accurate administration.

* Profound ability to multitask in a fast paced environment.

* Ability to handle stressful situations while maintaining an organized and efficient work environment.

* Conducted in-service training for pharmacy staff (retail and hospital) and nursing staff on new or updated software and pharmacy automation (new installation and upgrades). As it was a task I enjoyed, I proved to be energetic, proficient and effective in training the staff.

* Proven ability to follow written instructions and specific directions. Able to work independently or in a team environment.

* Hands on experience in using syringes and managing other compounding activities. Extensive experience manufacturing IV infusions, including TPN, PCA and cassettes.

* Established a technician manual for training and reference for AAMC pharmacy technicians.

* Project Manager for both initial installations and upgrades for Omnicell and Pyxis.



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