Customer Service Manager

DIANE L. ROSY

*** *. *** ***., ********, IL ***** ● 708-***-**** ● *********@*******.***

Objective

To achieve a position that utilizes my strong backgrounds in administrative assistance, finance, & customer service.

Profile

25+ years of financial, administrative, & customer service experience.

Ability to resolve conflicts with customer related issues & improve customer satisfaction.

Goal-oriented individual with strong leadership, communication, & organizational skills, which has led to clients consistently requesting my assistance on projects.

Proven ability to work collaboratively with department staff & management team leaders.

Supervised & trained employees within my department to excel their work ability & provide additional team support.

Education &

Technical Skills

High School Graduate, Proviso West High School, Hillside, IL – Triton College-River Grove

Professional Training Courses: June – August 2008 Microsoft Word, Excel I & II, Powerpoint

Lotus Notes 6.5 – Windows XP – Microsoft Office XP – Word Processing

Experience with Credit Bureaus: Experian – Equifax – TransUnion – Dun & Bradstreet

Employment & Experience

Bath Fitter, Scheduler/Inside Sales Rep, Lombard, IL

Serve as the initial point of contact for customers interested in one-day bathroom renovation. Handle the scheduling of appointments for all estimates, installations & service calls. Manage customer inquiries & complaints. Manage lead tracking systems. Provide the customer with basic product knowledge to encourage the scheduling of an in home estimate. Work home shows to demonstrate Bath Fitter systems & generate leads to develop into sales for estimators.

July 2009 -

Present

Elmhurst Memorial Center for Health, Concierge Volunteer, Elmhurst, IL

Serve as patients’ first point of contact. Check-in & register patients for appointments, pain center, immediate care, etc. Prepare orders for lab, x-ray, mammogram, CAT scan, ultrasound, & other medical services. Participate in Planetree workshops to effectively provide patient-centered care in a safe, high quality, & healing environment. Worked on various projects throughout Elmhurst Hospital, including administrative assistance with donor development.

February 2009 – Present

Volunteer

Chrysler Financial, Customer Service Representative, Lisle, IL

Verified automobile retail & lease contracts & insurance across Midwest area (6 states) according to federal, state, & company policy. Collaborated with dealers on contract issues as well as assist dealers with state lease completion. Worked closely with Retail Credit Department & dealers to resolve contract issues. Built teamwork relationships with other departments to facilitate contract problem resolutions & dealer relations. Met or exceeded daily data entry of contract goals of 80 per day. Averaged 100 to 150 contracts per day which includes verification of Truth & Lending practices. Worked in credit department with Skip Tracing.

April 1986 –

June 2008

22 years of customer service

References

Jim Keith – Bath Fitter – Manager – 630-***-****

Lora Vega – Elmhurst Hospital – Manager – 331-***-****

Anita Gonzalez – Chrysler Financial – 708-***-****

Contact this candidate