Support Software

**** ****** **** **** 972-***-****

Sachse, Texas 75048 Cell 972-***-****

***********@*******.***

James Petre

Summary

A highly motivated, growth-oriented top information technology professional with extensive experience in management, network and systems administration, hardware and software acquisitions, business development, programming, budget management, analysis, web design, upgrading, installation, conversion, licensing, and consulting. Expertly builds and leads a diverse team to support infrastructure machines and ensure system reliability. Drives acquisition of advanced technology to maximize efficiency and improve product development capabilities. Broad comprehension of corporate IT needs, shaping programs and strategies to always achieve targeted objectives. Took the Reedus PMP certification class and is currently qualified to take the PMP test.

Enjoys learning new technologies and contributing to the idea factory to generate new revenue opportunities. An excellent presenter, communicator, and organizer who develops creative solutions to problems. Stays ahead of emerging programs to ensure the business is on the cutting edge. Understands and meets customer needs through a strong work ethic and dedication to the company. Composed and dependable with a persistent nature. As a positive, diligent, proficient team player, delivers a consistent contribution to continued success.

Computer Experience

Software

Microsoft Windows Win 7, Win 8, Win 10

Symantec Netbackup / ADSM Backup

Internet Information Server (IIS) 4.0 – 7.5

Citrix 2000 / Terminal Server (TS)

Cisco Virtuel Private Network (VPN)

Microsoft Office 2.0 – 2016, Office 365

SQL Server 2005, 2008, 2012

FlexLM Licensing

Siebel Support

Access 97-2013

Data Ontap 5.0 - 6.33

MS C++ / Borland C

POP3 E-Mail

Beyond Mail

DOS 3.1-6.0

NT Shell Scripts

MS Visio, Word Excel, PowerPoint, Access

Active Directory (AD) Account 2003 / 2008

UNIX – Solaris 7.0/8.0

Remote Access Server (RAS)

UNIX Shells C/Bourne

Chrome, IE, FireFox

VMWare ESXi 4-5.50

Red Hat Linux

Tivoli Backup Software

Peoplesoft

BMC Patrol

IP Monitor Tools

DNS / DHCP, (QIP)

SQL Server – Client / Server

Microsoft Exchange 2000 / 2003 / 2007

Microsoft Server 2000, 2003, 2008, 2008r2, 2012

Microsoft SharePoint Portal / WSS 3.0, MOSS 2007, 2013 Foundation

MS Visual Basic Scripts

Cymphonix Network Filter

Cisco ASA 5505, 5510

Dell Sonic Wall Firewall

Netsuite / Openair

Hardware

Network Appliance / Dell SAN, NAS

DVD, DVD RW

APC UPS, Eaton UPS

Wireless Routers, Access Points

Seagate

NIC Card

Intel NIC

Desktop

Quantum

HP Server

SCSI

UNIX

IBM

Monitors

Modems

MAC Hardware

CD-ROM

Compaq Racks

Dell Servers

Dell desktop / Laptop

Intel, AMD

Sound Cards

Video Cards

Pix 515, 501, 5505, 5510

Compaq SSL

Other Technology

Proficiency with DSL, VPN, and Network Appliance Filers.

Experience

2003 - Current eVerge Group of Texas., Plano, Texas

IT Manager

Maintained, deployed, and updated new systems, including OS updates, new hardware technologies, software updates, SP, and OS Patches. Provided internal as well as external support for our customers. Provided technical consultants with information on hardware platforms as well as specification for customers to meet an organizations price goals as well as company needs. Upgraded SharePoint WSS 3.0 to SharePoint 2013 with a more user friendly interface, setup permissions, reorganized the site so that it was easier to use and find information. Upgraded the email system from Exchange 2007 to Exchange 2013, in charge of building test environments for Oracle on RHEL.

Researched many new technologies to set standards for hardware and software requirements for business use. Provided the company with direction on security, cost cutting measure and managed an IT Budget for a 40 Million dollar a year annual revenue. Installed and setup wireless network connectivity, using the latest security precautions. Maintained licensing and vendor relationships with Microsoft, Oracle (PeopleSoft & Siebel), Symantec, and other software companies.

Server Support: Provided Infrastructure support including Cisco ASA 5510, DNS, WINS, Exchange 2013, Active Directory 2008/2012, Norton’s EndPoint Security, license acquisitions, Server 2003 - 2012 builds, SQL Server 2000 / 2012 support backup and maintenance. Support Internet Information Server (IIS 4.0-7.5), which included new site setup, website modifications, server maintenance, scripts to create website, Oracle 7-11i, fixing of website scripts, coding in HTML, and general server maintenance. Installed and setup several SQL servers and did setup for our Oracle Administrators to setup databases as well as assisted with admin work. AD user conversion for the Active Directory and exchange upgrade. Worked with Peoplesoft software to build install and setup Peoplesoft software servers, as well as daily administration task for Siebel. SharePoint 2013 setup and support

Desktop Support: Drove all aspects of OS desktop systems. This support included Windows NT/2000/XP. Support for these operating systems included install, configuration, and daily maintenance. Assisted with VPN and RAS connection issues. Wrote several web pages with detailed information for account setup and a generalized place for users to obtain support. Support site included licensed software, setup for VPN and Dialup, and FAQ, as well as submitting trouble problems. Website was also used to reduce paper work by allowing users to submit forms via the website. Also included in daily support was MS Office, Peoplesoft, Siebel, XP SP2, printer support, fixed issues with connection to network, hardware, added printers, hard drives, memory, sound cards, and changed out video cards. Setup policies for laptop and desktop usage, and licensing strategy.

UNIX Support: Support Siebel guys in the installation and setup of UNIX server. This server was used for Siebel Oracle application support.

Server Upgrade: Upgraded 13 servers to Windows 2008 Server. This support consisted of consulting and fixing OS issues as well as organizing set-up of systems and installations. Converted this site from AD 2003 to AD 2008 as well as upgrading Exchange 2000 to Exchange 2007.

1998 - 2003 TEXAS INSTRUMENTS, INC., Dallas, Texas

Senior NT Systems Administrator

Maintained, deployed, and updated new systems, including OS updates, new hardware technologies, software updates, SP, and OS Patches. Provided network appliance administration for NetApp Filer Support, OS updates, CIFS, NFS issues, and standard filer support. Held responsibility for SMS 2.0 Systems Management Software and enterprise software distribution (ESD), including server site support. Performed FlexLM license support for Unix/NT Systems, which involved updating daemons and license files, adding additional licenses, and standard everyday support. Part of south campus server team, maintaining 54 servers.

Provided south building UNIX support for 15 servers and 400 PC users. In charge of 11 people to support desktop systems. Researched many new technologies and set standard desktop load. Extensive use of Remedy to track and troubleshoot system errors. Served as MCSE, handling NT Server, NT Workstations, TCP/IP, IIS 4.0, and Net Essentials. Managed vendor relationships, including license updates, hardware purchase/vendor issues, network appliance – network attached storage/filers, and choosing new hardware platform. QIP to maintain DNS entries and static IP addresses.

Server Support: Provided server support to South Campus Data as well as Lewisville datacenter. This support included Internet Information Server (IIS 4.0/5.0), which included new site setup, server maintenance, scripts to create website, Oracle 7-9i connection, fixing of website scripts, coding in HTML, and general server maintenance. Installed and setup several SQL servers for our Oracle Administrators to setup database as well as assisted with light admin work. Scripted the setup for AD user conversion for the Active Directory Team (AD).

Network Attached Storage / Storage Attached Network: Installed and setup the first ever for TI Clustered CIFS file servers for south campus. This included managing over 8 terabytes of drive space. Setup the OS, cluster, AV system, and CFS / NFS mounts. These were Network Appliance servers cluster, which were setup with Trend Micro anti-virus systems. Pioneered the architecture for the online Network filer CIFS shares. Automated scripts to install and setup quotas for users. Consolidated of data servers and reduced amount of servers that were needed for support. Setup Dell SAN for additional storage space using Dell Open Managed software for maintenance.

Desktop Support: Drove all aspects of OS desktop systems. This support included Windows 95/98, Windows NT/2000, and Windows XP. Support for these operating systems included install, configuration, and daily maintenance. Assisted with VPN and RAS connection issues. Wrote several web pages with detailed connection step which included pictures. Also included in daily support was MS Office support, design software (Veribest, Gerbtool, XVOffice, Xilink), fixed issues with connection to network, hardware, added printers, hard drives, memory, sound cards, and changed out video cards. Setup and convert POP3 mail server to MS Exchange which included light server duties.

Customer Response Team: Senior customer response team lead. After taking over the organization, team closed 10,000 tickets during that year. Organized and taught team members all aspects of desktop support and held weekly meeting. Created policies and procedures for ticket handling and time to closure.

Microsoft Systems Management Software (SMS 1.2- 2.0): Setup and installed new servers and assisted the team with OS issues as we were converting the OS from NT Server to Windows 2000. Setup the migration plan for each upgrade and worked with site support around the world for the upgrade. (Japan, Taiwan, Germany, London, India, etc.) Also used SMS to fix daily issues on remote desktop system.

UNIX Support: Moved into UNIX, PC, and server support for south building and approximately 400 users. Also supported Red Hat Linux with minor OS support. Changing passwords, fixing quotas, some software issues.

Server Upgrade: Upgraded 40 servers to W2K, supporting users around the world. This support consisted of consulting and fixing OS issues as well as organizing set-up of systems and installations.

Server Merging: Combined servers in new organization, which included combining license, IIS, filer, and Adobe Acrobat servers. This helped cut server support from 54 servers down to 14. Led ESD team in server deployment to convert from Window NT 4.0 server to Windows 2000 Server.

Helpdesk: Set up central help desk to route tickets quicker to their correct location. With a help of the team we established setting/layout for ticket information and we created web page for quicker submission.

1996 - 1998 Texas Instruments.(Consulting for Ajilon Inc.) Dallas, Texas

Staff Manager

Managed teams of up to eight engineers to maintain customer systems. Balanced workload across team members and provided detailed tasking. Maintained, deployed, and updated computer systems. Reconfigured south campus and EC II from Static to DHCP. Upgraded OS and proprietary applications on 2300 PC’s. Upgraded systems to Win95 / WinNT 4.0. Developed and maintained vendor relationships and provided solution for desktop support. Desktop support, included CAD software, Adobe Acrobat, Veribest, Exchange, and Beyond Mail. Moved users from Beyond Mail to Outlook Exchange. Staff manager of six individuals in charge of time cards, site issues, and weekly manager meetings, which was to also direct the desktop support team as well.

Software Conversion: Converted south campus from static IP address to DHCP. Directed four-member team in converting and updating 2300 systems. Organized group, set up documentation for team to install software packages, and installed TCP/IP DHCP client. Group converted site and center II in six months. Also, upgraded OS and some hardware systems that were not able to support upgrades.

1995 - 1996 SIGNATURE HOME HEALTH CARE, Las Colinas, California

System Administrator

Directed Bayon Vines network supporting 50-75 users at corporate headquarters. This involved Apple Talk transport protocol and IBM Token Ring – 16 MB/s. Installed and set up remote sites all over the US. Sites included Albuquerque, New Mexico, Miami/Orlando, Florida, Las Colinas/Dallas, Texas, Denver, Colorado, and Burlington, Massachusetts. Installed Mestimed equipment to connect to Irving site for database access.

Upgraded all corporate systems to Win95 from WFWG. Maintained vendor relationships. Performed software purchasing and handled hardware contracts – remote site hardware and corporate site. Managed remote site connections. Provided office program support, which included Windows for Workgroup 3.11 and Windows 95. Used accounting software from Mesa Systems Inc.

Network Upgrade: Led upgrading of network WAN from IBM token ring 4 MB to 16 MB token ring, then to Ethernet 10/100.

Metstimed Installation: Installed and set up Metstimed equipment across the country. Installed modems to connect these sites to central office. Connections were 56K and included testing connections. Install and set up modem and completed connecting.

Accounting Applications: Worked closely with accountant to help with accounting software and support their desktop systems.

Desktop Systems: Deployed and installed new desktop systems in corporate office. Provided all 50 employees with needed support and upgraded users to new hardware platform. Converted two servers to Novel networks and moved all 50 clients.

1995 THE FUTURE NOW, INC., Ft Worth, Texas

Consultant

Held responsibility for converting 300 systems from WFWG to WinNT 3.51. Installed and set up printers, as well as upgraded Union Pacific Railroad Company to Ethernet from Token ring. Acquired several contracts to move small and large business.

Systems Administrator: Setup auto install for the NT 3.51 from WFWG to install the OS faster. Added needed memory and hard drivers were needed, as well as upgraded video card, installed printers.

1992 - 1995 BEST BUSINESS SOLUTIONS, Garland, Texas

Site Support Administrator

Supported installation of networks, including set-up and maintenance, for Garland Chamber of Commerce and AMF Showplace Lanes Garland. Recruited new business. Cabled new sites for network, such as Cat 5 and Coax. Provided support for Mesa Accounting software. Performed hardware system builds on clone machines. Developed vendor relationships, which involved obtaining hardware connection for wholesale prices and creating clientele. Supported and distributed Mesa Software Inc. Installed and set up applications and OS, including WFWG, DOS, and Window 3.1.

Education University of Texas at Dallas, Richardson, Texas

Bachelors Degree in Management (Concentration in Information Systems)

Richland College, Richardson, Texas

Associates in Science

Personal Enjoy golf, weightlifting, kung fu, and cars.

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