Customer Service Sales

AmrHisham● ● ●

●Address: *** Mustafakamel Street., Smouha, Alexandria, Egypt

●Date of birth: 12.07.1987 ●Email: ***.******.**@****.***

●Nationality: Egyptian

Current Location: Egypt, Alexandria

Mobile No.: 012********

C a r e e r O b j e c t i v e

Aspiring to become a distinguished member of leading multinational organization, where my strong organizational skills, problem solving capabilities, human relations experience and educational background can be effectively utilized to enable me to make a positive contribution to the organization.

A c a d e m i c a n d P r o f e s si o n a l E d u c a t i o n ●

•Bachelor of Science in B.A administration major with, Arab Academy for Science and Technology in 2012.

•El Nasr Boys language school (E.B.S)IGCES Certificate of Secondary Education, 1993-2005

•Preparatory and primary studies, El Nasr Boys School (E.B.S), 1993-2005

P r o f e s si o n a l E x p e r i e n c e

Work as Sales Assistant and Operating coach customer service at Sacoor Brother in Abu Dhabi from 1/2015 till 2/2016

Work as Senior Sales banc assurance and customer service at Rak Bank in AL AIN branch from 2/2014 till 11/2015

Work as sales Store manager and customer service at OudElite in Dubai from 3/2012 till 12/2014

- Customer service Trainee, customer service department, HSBC (The Hong Kong and Shanghai Banking Corporation), Smuoha branch, summer of 2006

A brief overview about my duties & responsibilities:

•Facilitate the lending process by guiding potential clients on borrowing qualifications and restrictions and helping them through the application process, installments and loan calculation

•Analyzing and verifying client’s personal information to ensure an informed decision regarding their creditworthiness, and the probability of repayment before sending the documents to Cairo branch for approvals

•Handing the approved credit cards to clients

•Organizer in Rotaract charitable organization and Customer service from 1/7/2005 till 1/2013.

•Interview trainee at TNS for marketing research from1/5/2006 till 1/7/2007.

•Sales supervisor at Eternity Media for Advertising and Call Center from 1/12/2008 till 1/5/2009.

•Work as Receptionist at Mercure Hotel from 2/2009 till 9/2011

•Work in RadioShack as customer service and sales indoor From 12/2011 till 2/2012

S k i l ls a n d A b i l i t i e s ●

•Communicationand interpersonalskills

These skills were improved immensely by dealing with clients in all fields as I worked as a senior salesman at advertising company.

•Organizational skills

Excellent organizational skills were developed from my own personal character as well as professionally through my experience.

•Computer skills

Good handling of Microsoft Office (Word, Power point, Excel, Access) and internet

ICDL certificate (International Computer Driving License), March-May 2009

•Personal skills:

•Creative in thinking

•Eager and fast training

•Ability to work individually and as a co-operative team member

•Self-motivated, reliable, dynamic

•Work very well under pressure

•Good analyst of the problems

•Fast in solving problems

•Quick ability to learn

•Self confidence

•Able to develop good relationships with people

•Language skills

Arabic: fluent (written and spoken)

English: very good (written and spoken)

S h o r t – t e r m & L o ng – t e r m G o a l s ●

Finding a respectful career in which I can add-value andenjoy is my focus at the time. A solid experience and a professional network is something I will be trying to obtain to pave my road to success.

In the future, I would like to continue my post-graduate studies. Career-wise, I would like to brain-storm for new ideas and methods that I can implement in my field.

I wish that my qualifications were up to your expectations

● Looking forward to hearing from you soon●

Confident● Creative● Commitment

Contact this candidate