NAKIA COLE

Chicago, IL *****

773-***-**** (Home)

773-***-**** (Cell)

acucyz@r.postjobfree.com

OBJECTIVE

An experienced Customer Service Rep. and Office Assistant with strong skills in managing confidential material, front desk duties and preparing and setting up various conferences while maintaining and implementing contributions to continue to move a company forward.

WORK EXPERIENCE

AVANT Inc.

Customer Service Rep. ( 01/2015 – 01/2016) Chicago, IL

Received inbound calls from current customers and prospective clients

Provided information on company and loan process to callers

Assisted applicants in completing application for loan online

Verified documents

Informed callers of loan status

Scheduled future payments

Requested refunds when applicable

Provided timely email responses to customers

Corinthians Colleges Inc.

Receptionist (11/2012 – 07/2013) Burr Ridge, IL

Greeted over 50 guest weekly

Directed all incoming calls for 5 departments with 60 employees

Processed over 100 student enrollments into database monthly

Forwarded confidential transcript request and information

Scheduled customers for message clinic

ComputerShare Investment Company / LakeShore Staffing

Client Service call center agent (05/2009 - 11/2012) Chicago, IL

Called shareholders for proxy votes on investments

Entered votes while updating customer information and provide data reports of all calls in database system

Answered investors questions in regards to proxy details

Channel Clarity Marketing Network / LakeShore Staffing

Customer Service Rep. (10/2012 -11/2012)

Inbound and outbound calling to perspective students, matching clients to colleges offering programs of their interest

Promoted a positive attitude with the ability to multitask in a fast paced team environment.

Hales Franciscan H.S. / Management Planning Institute Inc.

School Office Clerk (09/2009 - 05/2010) Chicago, IL

Collected and input daily reports of student attendance records.

Answered multi-line phone system while directing calls to necessary and appropriate parties.

Sorted and circulated incoming mail to appropriate staff and faculty employees

Performed basic office task such as faxing, copying, printing and filing and other tasks as needed.

Maintained confidentiality of school/student records

Proficient in Microsoft Office Suites

The Society of Actuaries

Data Entry/Receptionist/Customer Service (01/2006 – 02/2007) Schaumburg, IL

Answer routine to complex questions from members, non-members, students and staff effectively via web or phone.

Maintain and correspond in a timely manner to correspondence in group email boxes, as well as, individual email boxes.

Work in the Personify database updating member records, maintaining orders and payments.

Collaborate with members of the Customer Service team to ensure that the support provided is consistent and accurate.

Support various team projects, i.e. mailings, data entry and special projects as required.

EDUCATION

YWCA - Chicago, IL

Construct Program - 5/2014

DeVry University – Chicago, IL

Major: Business Management (30 credit hrs)

Kaplan University- Chicago, IL

Major: Business Administration (33 credit hrs)

Contact this candidate