Chicago, IL *****
An experienced Customer Service Rep. and Office Assistant with strong skills in managing confidential material, front desk duties and preparing and setting up various conferences while maintaining and implementing contributions to continue to move a company forward.
Customer Service Rep. ( 01/2015 – 01/2016) Chicago, IL
Received inbound calls from current customers and prospective clients
Provided information on company and loan process to callers
Assisted applicants in completing application for loan online
Informed callers of loan status
Scheduled future payments
Requested refunds when applicable
Provided timely email responses to customers
Corinthians Colleges Inc.
Receptionist (11/2012 – 07/2013) Burr Ridge, IL
Greeted over 50 guest weekly
Directed all incoming calls for 5 departments with 60 employees
Processed over 100 student enrollments into database monthly
Forwarded confidential transcript request and information
Scheduled customers for message clinic
ComputerShare Investment Company / LakeShore Staffing
Client Service call center agent (05/2009 - 11/2012) Chicago, IL
Called shareholders for proxy votes on investments
Entered votes while updating customer information and provide data reports of all calls in database system
Answered investors questions in regards to proxy details
Channel Clarity Marketing Network / LakeShore Staffing
Customer Service Rep. (10/2012 -11/2012)
Inbound and outbound calling to perspective students, matching clients to colleges offering programs of their interest
Promoted a positive attitude with the ability to multitask in a fast paced team environment.
Hales Franciscan H.S. / Management Planning Institute Inc.
School Office Clerk (09/2009 - 05/2010) Chicago, IL
Collected and input daily reports of student attendance records.
Answered multi-line phone system while directing calls to necessary and appropriate parties.
Sorted and circulated incoming mail to appropriate staff and faculty employees
Performed basic office task such as faxing, copying, printing and filing and other tasks as needed.
Maintained confidentiality of school/student records
Proficient in Microsoft Office Suites
The Society of Actuaries
Data Entry/Receptionist/Customer Service (01/2006 – 02/2007) Schaumburg, IL
Answer routine to complex questions from members, non-members, students and staff effectively via web or phone.
Maintain and correspond in a timely manner to correspondence in group email boxes, as well as, individual email boxes.
Work in the Personify database updating member records, maintaining orders and payments.
Collaborate with members of the Customer Service team to ensure that the support provided is consistent and accurate.
Support various team projects, i.e. mailings, data entry and special projects as required.
YWCA - Chicago, IL
Construct Program - 5/2014
DeVry University – Chicago, IL
Major: Business Management (30 credit hrs)
Kaplan University- Chicago, IL
Major: Business Administration (33 credit hrs)