Customer Service Management

TO THI TRA MY

*** ******** ******, ******** **., Pasay

Cell phone number: 090******** or 099********

Email Address: **.***.***.**@*****.*********:**.***.***.**@*****.***

Skype: jenny.to1989

PERSONAL INFORMATION

Name: TO THI TRA MY

Nick Name: Jenny

Date of birth: November 5th, 1989

Place of birth: Hoang Van Thu, Thai Nguyen city, Thai Nguyen province, Viet Nam

Nationality: Vietnamese

Civil Status: Single

Gender: Female

Father’s name: To Chau

Mother’s name: Duong Thi Chien

WORKING EXPERIENCE

11/2015 – Present Senior Officer _ VN Marketing Affiliate – Bigcat Solution Inc

●New Affiliates Hunting using keywords and social media.

●Monthly AFF Promotions and payouts.

●Monitoring and keep track on VN AFFs performance and commission.

●Preparing banners and tracking links.

●AFF Website Revisions.

●CRM and KYA Project.

●Newsletters and other communication channels.

8/2015 – 10/2015 Marketing Executive _ Vietnam

●Researching for brand building trends and value.

●Prizing and benefits negotiation.

●Sponsorship, Partnership Sports Marketing

●Traditional Marketing Management

●Analytics

12/2014 – 03/2015 Bilingual Agents - Travel Account

PPOC

●Hotel and Transportation Accommodation for airlines - Australian Account

01/2012 – 06/2013 Country Executive _ Vietnam

Bayview Technologies Inc., Makati, Philippines

●Gaming and Gambling Industry

●In charge and be responsible for Vietnam Market

●Content Management System with Joomla, Wordpress

●Research and analyze customer needs and have the right resolution.etc..

●Communicate with Customer Support Department to conduct the analysis to identify the problems, provide proper solutions and have suggestion to improve on customer accounts, giving them the best convenient ways to be with the company.

●Running SMS and Newsletter mass campaigns.

●Launching special Marketing campaigns and projects based on the occasion or soccer season (EURO, Premier League, Championship…)

●Cooperated with Payment, CS, Sales teams to successfully managing the market.

●Risk Management

●Control carefully and accurately the profit and the expenses of the market based on the financial daily report of the market.

10/2010 -05/2011 CSR cum Sales Agent

Acquire Asia Pacific_ Quezon City, Philippines – Vietnam and English Accounts

●Handle inquires and complaints

●Training customer service to store staffs

●Manage Customer Relationship Management system to run campaigns

●Doing outbound sales

●Get monthly targets

●Retrieve and analyze data from system

●Doing weekly, monthly reports

10/2008 – 06/2009 Assistant

Office of International Affairs - Laguna State Polytechnic University

●Processing Visa Applications for foreign students in the Philippines.

●Office Assistance

10/2008 – 06/2009 Volunteer Counselor

Thai Nguyen Volunteer Organization

Circle of Friends Organization

●Built up activities plans for the organizations.

●Red-cross monthly activity.

●Calling Sponsors for Operation for Children borne with a cleft palate.etc..

●Set up events

07/2010 – present Language Teacher

Vietnamese for foreigners

●Teaching Vietnamese language to those interested in the language (been teaching Filipino, Japanese people)

Freelance Voice Talent Recording (for advertisement), event organizing, translator, Interpreter…

EDUCATIONAL BACKGROUND

2009 Far Eastern University

Bachelor of Science in Business Administration, Major in Financial Management

2007 – 2008 College: Hanoi University of Industry

Hanoi, Vietnam

2004 – 2007 High School: Luong Ngoc Quyen

Thai Nguyen, Vietnam

2000 – 2004 Secondary: Nguyen Du

Thai Nguyen, Vietnam

1994 – 2000 Primary: Nguyen Viet Xuan

Thai Nguyen, Vietnam

PERSONAL SKILLS

Language Skills: Vietnamese native speaker, English, Filipino

Computer Skills: Words, Excel, PowerPoint

Other Skills: Good Event organizing and managing skills

Excellent client management skills

Excellent leadership skills

Can work independently and highly pro-active and have passion at the work

Good work ethics, high integrity and a positive working attitude

SEMINARS ATTENDED

A Seminar- Job application

LSPU-Siniloan, Laguna

September 15, 2009

Seminars _ Financial Management

Far Eastern University, Manila

ORGANIZATION PARTICIPATED

2006 – 2007 Thai Nguyen Volunteer Club - Thai Nguyen city, Vietnam

●Position: Secretary

2007 – Present Circle of Friends – Hanoi Capital, Vietnam

●Position: Member

06/2009- 11/2009 Business Administration Society – Laguna State Polytechnic University

●Position: President

6/2010 – 10/2012 International Student Organization – Far Eastern University

●Position: Treasurer (2010-2011)

●Position: Vice-President (2011 – 2012)

2/2012 – Present Circle of International Students in the Philippines (under PIFO – Philippine International Friendship Foundation Organization)

●Position: Founder and President

1/2011 – Present Vietnamese Association in the Philippines

●Position: Admin

CERTIFICATES RECEIVED

Certificate of Completion in Intensive English Proficiency Course

Certificate of Recognition in Oral and Written English Communication

Certificate of Leadership in Student Body Organization in Laguna State Polytechnic University

Certificate of Recognition as the President of Business Administration Society in LSPU

Certificate of Leadership in International Student Organization in Far Eastern University

Certificate of Recognition as a Vice-President in FEU International Student Organization

Certificate of Participation in Philippine International Friendship Organization Foundation 8th National Conference – in UP Diliman

Certification of Appreciation as the Guest Speaker - in UP Diliman

Certificate of Recognition as Outstanding International Student in Far Eastern University 2011.

Certificate of Recognition as Finalists of Search for Three Most Outstanding International Students in the Philippines 2011.

TO THI TRA MY

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