Customer Service Representative

NDI EDWIN NJIE

****, *** ******* **, ** MAYOR IGNACIO SANTOS DIAZ STREET

CUBAO, QUEZON CITY, METRO- MANILA

TEL: +63-090********

Email: **********@*****.***

Availability: Immidiate

OBJECTIVE:

To be a part of a quality Customer Service Representative (CSR) team in a highly competitive company where my skills and knowledge can produce precise results for the immediate growth of the company.

SKILLS & TRAINING

CONTACT CENTRE SERVICE NCII

KIRKLAND SKILLS TRAINING CENTER

AP REYES st MAKATI

TRAINER: STEVEN EDGAR RIDEOUT

MARCH 14. 2016 - APRIL 27. 2016

Ø Outstanding customer service skills and technical support skills,

Ø Diplomatic and patient with all types of individuals and organisations.

Ø Flexible, able and willing to learn more technologies.

Ø Professional in appearance and strong work ethic

Ø Good communication skills

Ø Bilingual, speaks and writes both French and English.

Ø Computer literate; intermediate MS Word, PowerPoint, Typing skills 32wpm.

Ø Basketball player Giant palms Cameroon national championship 2000 – 2010

Ø University basketball player ucac 2007-2010

Ø Highly organized with great attention to detail and follow through.

Ø Member of the ASSOCIATION OF NURSES, MIDWIVES AND HEALTH TECHNICIANS OF CAMEROON Reg. No. 7973

WORK EXPERIENCE

COE/ CATHOLIC HOSPITAL SAINT LUC MBALMAYO CAMEROON

OCTOBER 2012 – OCTOBER 2015

POSITION: SENIOR LABORATORY TECHNICIAN, BILINGUAL CUSTOMER SERVICE REPRESENTATIVE AND TRANSLATOR (ENGLISH TO FRENCH)

JOD DESCRIPTION: answer calls, messages, emails from customers (patients), translates laboratory manuals, procedures, documents.

Collection of lab samples, in charge of the BLOOD BANK, BACTERIOLOGY, BIOCHEMISTRY and

PARASITOLOGY DEPARTMENTS

Collaborates in the advance strategies of the company that is free screening campaigns and bringing quality health services to those communities in rural areas.

MTN COMMUNICATION SERVICE, CAMEROON

JANUARY 2011 – SEPTEMBER 2012

POSITION: BILINGUAL SALES AGENT/ CUSTOMER SERVICE, MEDICAL COMMUNICATOR (FRENCH AND ENGLISH).

JOB DESCRIPTION: CUSTOMER SERVICE/SALES AGENT: FIELD ADVERTISEMENT, and AFTER SERVICE SUPPORT. Answer calls, messages, emails from customers.

BIYEM-ASSI CLINICAL ANALYSIS LABORATORY, YAOUNDE, CAMEROON

SEPTEMBER 2010 – JANUARY 2011

POSITION: SENIOR LABORATORY TECHNICIAN, BILINGUAL CUSTOMER SERVICE REPRESENTATIVE AND TRANSLATOR

JOB DESCRIPTION: Explain the importance of doing medical check-up both in French and English, translate lab manuals, massages, emails, procedures, calls, writing of lab reports,

EDUCATION

CATHOLIC UNIVERSITY OF CENTRAL AFRICA 2007 – 2010

HEALTH TECHNICIAN AND UNIVERSITY DIPLOMA OPTION MEDICAL ANALYSIS, MANAGEMENT,

SOCIAL SCIENCE

FIRST AID CERTIFICATE

GOVERNMENT BILINGUAL PRACTISING HIGH SCHOOL 1995 – 2003

BILINGUAL HIGH SCHOOL ADVANCE AND ORDINARY LEVELS

PERSONNAL DATA:

DATE OF BIRTH : AUG. 16. 1983

AGE : 32years

SEX : MALE

MARITAL STATUS : SINGLE

NATIONALITY : CAMEROONIAN

LANGUAGE SPOKEN : FRENCH AND ENGLISH

REFERENCES:

Steven Edgar Rideout (Trainer)

Kirkland Skills Training Centre

Tel: 092*-***-****

JEAN DANIEL NGAN (Director)

Catholic Hospital saint luc mbalmayo Cameroon

P.o. box 50 mbalmayo, tel: +237-***-***-***

NDI EDWIN NJIE

Contact this candidate