Customer Service Social Media

CANDIDATE

LUC THI HOA ( SANDY)

Contact Details

Addres : 31L ADB Ave Ortigas Center, Pasig City, 1605 Metro Manila

Mobile No. : 091*-****-***

Email : *********@*****.***

Personal Particulars

Date of birth : March 21, 1990

Place of birth : Ba Be district, Bac kan province, Vietnam

Gender : Female

Marital Status : Single

Education

Primary school : Ba Be – BacKan-Vietnam

Secondary school : Ba Be – BacKan - Vietnam

High school : Huu Nghi T78 – Ha Noi- Viet Nam

College : Hanoi National University of Education

Major of Biology

Cau Giay – Ha Noi – Viet Nam (2009 - 2013)

Position Applied For

Customer Service & Marketing Representative

(Bilingual Vietnamese/ English)

Availability

Notice period 30 DAYS

Relevant Skills and Experience

I’m a Vietnamese citizen who currently resides in the Philippines to work.

Communication: I’m an observant person with capacity To catch the customers' verbal or non verbal message and provides appropriate and effective response. I'm fluent Vietnamese (native) and English.

Problem solving: Promptly recognize problems and find the sources and nature of the problem. Have a thorough grasp of tools and methods to solve the problems in the easiest way possible.

Negotiation: I have a thorough understanding of principles and psychology of negotiation to satisfy both parties.

Planning: With a sound knowledge in marketing and human resources, able to write a business strategy for the company and functional strategies for each department be it short-term or long-term.

Employer

PCCW Teleservices – Microsoft account

Customer service ( Call Center / Social Media )

June 2014 till now

Personal Experience

Call Center : Answers inbound calls in native language and / or English as well as assist customers who have specific inquiries and also to handle and resolve customer complaints from the Microsoft account of the company.

Social Media : (June 1. 2015 till now) support full time for Vietnamese Chat, Email and Social Media (Facebook, Community) to assist the customer issues resolved. To work as part of a team with other customer services and/or technical support.

Contact this candidate