Administrative Assistant Service

Tonika Goode

PO Box **** Charlottesville, VA ****1

434-***-**** ***********@*****.***

Highlights of Qualifications:

20+ years of experience in Finance and Administration with a B.S. in Human Services

Goal-oriented problem solver with the ability to build and maintain effective working relationships

Willingness to work as part of team

Professional Skills & Accomplishments:

Customer Support

Educated clients on foreclosure prevention, anti-predatory lending, and consumer advocacy

Assisted clients in obtaining Individual Development Accounts (IDA)

Submitted home loans for processing

Demonstrated ability to effectively maintain priorities for all office functions

Managed all aspects of service technician coordination including: coordination of service appointments, dispatching of technicians, and final billing

Financial

Worked closely with the controllers to ensure timely submissions of documents

Posted payments to accounting spreadsheets and reconciled deposits for special events

Accurately post payment, collection calls

Make effective decisions on assessing increase/decrease of credit limits

Ensure business compliance regarding tax issues

Administration

Collaborated with associates and management for producing valuable reports

Managed the daily operation of the office

Assisted in the preparation of grant writing for various programs

Education:

University of Phoenix Richmond, VA Bachelor of Science in Human Services June 2014

Rapport Leadership Inst., Alamo, NV Reno, NV

Certificate June 2007

Employment:

Ferguson Enterprise, Charlottesville, VA 10/2010-01/2016

Credit Assistant

Aero-Tec/ SUNTRUST Mortgage, Richmond, VA 07/2009-11/2009

Collection Rep

Mandalay Bay Hotel, Las Vegas, NV 04/2007-04/2008

Finance Administrative Assistant/ Accounts Receivable

Nevada Fair Housing Center, Inc., Las Vegas, NV 09/2006-04/2007

Investigator

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