Administrative Assistant Customer Service
Resume:
Nancy M. Hoffman
*** ****** *** *** *******, CA *2583
*********@*****.***
Administrative Assistant
Objective
Seeking a challenging position as an administrative assistant at a growth-oriented firm, which will allow me to both further utilize my skills and acquire new abilities.
Profile
More than 10 years as an administrative assistant.
Responsibilities include answering phones, database management, logging trouble tickets.
Accounting responsibilities include A/P, A/R, Payroll, monthly finances.
Costumer Focused-Possesses verbal communication skills used on a daily basis on a complaint hotline to ensure customer satisfaction
Computer skills-Very familiar with windows environment, Microsoft Word, Excel, Outlook.
Types 70 words per minute accurately
Proficient in QuickBooks.
Strong analytical and organizational skills
Synopsis of Achievements
Motivated-Quickly learned new tasks to assist co-workers in processing work orders and contributed in alleviating manning shortfall
Continually processes time essential material for service departments-documents instrumental in maintaining daily operations.
Implemented ideas and time saving solutions, developed efficiency-enhancing work flow/process improvements that made it possible to accommodate increasing responsibilities. I have a versatile administrative support skill set developed through experience as an office manager, administrative assistant and customer service representative.
Experience
2014-Present
Student at Cypress Community College
Studying Health Information Technology
2010-2015
Caretaker
Administered medications
Prepared meals
Handled finances
Housework
Ran errands
2007 - 2010
Administrative Assistant/Office Manager
Assisted Laundry Service LLC, Beltsville, MD
Handled all official company correspondence
Handled all accounts Payable/Receivable
Typed all company documents
implemented health care and benefits for employees
Bookkeeping & Payroll
Dispatched to employees in the field
Handled all customer service inquires
2001 - 2007
Administrative Assistant
Hof Laundry Service, Beltsville, MD
Handled a busy phone system
functioned as primary liaison to customers
Quickly became a trusted employee to the company president and Office Managers.
Helped in increasing customer satisfaction
Education
Fullerton Community College 1996-1997
Cypress Community College 2014-present
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