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Customer Service Representative

San Jose, CA
April 13, 2016

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**** ********* *****

San Jose, CA ****2

Cellphone: 408-***-**** Email:


Excellent language and communication skills. Professional and experienced customer service ethics. Very fast typing skills. Experienced with data entry and data analysis. Proficient with Microsoft Excel and Microsoft Word. Strong ability to perform tasks requiring extreme and tedious attention to detail and exhaustively thorough analysis and handling. Knowledgeable and experienced with database systems such as JDE and SAP. Keen eye for process improvement and innovation. Excellent forklift skills. Student of chemistry and adept at systematic identification and reaction potential of chemicals based on known components and nomenclature.


July 2014 to July 2015

Philips Lumileds

[Through Software Specialists, a recruiting agency]

Purchased, stocked and delivered various chemicals to production and fabrication clean rooms onsite. Maintained SAP database of chemical stores, including receiving new materials into and issuing used materials out of the database. Shipped out HAZMAT items using proper DOT/IATA/IMDG regulations and procedures. Maintained onsite means of production including replacing empty gas cylinders, requiring the use of full-face respirators hooked up to compressed breathable air cylinders and the ‘buddy system’ in case of emergency. Some of these gases are extremely deadly, such as phosphine and arsine, and require extreme care, patience and strict following of established procedures. Was instrumental in helping to complete and put into action an ambitious site-wide project to allow for live status tracking of various bulk chemicals and gas cylinders. Did various task-studies and analyzed day-to-day measurement data to improve efficiency of work processes and increase team communication and site awareness.

January 2013 to December 2013

Olympus America Inc. - Inventory Clerk

[Through Kelly Services, a recruiting agency]

Worked in a ‘Parts Warehouse’ which stocks thousands of different parts for use in refurbishing and repairing medical endoscopes by technicians on shop floor. Requested parts spit out of ticket machines and we pull them and deliver to requesting technician. Used JDE database to locate parts and current statuses. Utilized strict ‘5S’ strategy (‘Standardize’, ‘Set in Order’, etc.) to maintain assigned sections of Parts Warehouse to assure quality and accuracy of part numbers and their locations and quantities.

September 2012 to December 2012

Cintas - Reprocessing Technician

[Through Staffmark, a recruiting agency]

Refurbished dry chemical powder fire extinguishers. This included taking them apart, cleaning them, replacing broken or worn out parts, refilling powder, putting them back together and re-pressurizing them with nitrogen using high-pressure nitrogen cylinders. Also did leak tests on pressurized fire extinguisher cylinders to ensure safety and integrity. This job requires good hand-eye coordination and experience with using various tools such as clamps, screwdrivers, pliers, power drills, etc. and a general understanding of the mechanics of pressurized devices.

February 2010 to October 2010

Clean Harbors Environmental Services - Receiving Technician II

Unloaded trailers of hazardous waste using forklifts/hand-trucks/pallet jacks. Inventoried and sampled said hazardous waste in staging area, and then transported palletized containers to appropriate areas for processing or shipping. During spill clean-ups or container sampling, Level C PPE was required, which involved full-face cartridge-filter respirator, full-body yellow Tyvek, and double- or triple-nitrile gloves duct-taped over Tyvek sleeves. This job required knowledge of state regulations of hazardous waste for disposal and on-site storage, EPA hazardous waste codes, and DOT Hazard Classification codes.

May 2008 to August 2009

Fisher Managed Services - Onsite Specialist (Gilead Sciences, Foster City, CA)

[Through Adecco, a recruiting agency]

Performed cycle-count audits of chemical laboratories and chemical storage rooms. Work closely with lab chemists to account for each location’s audit discrepancies. Collected and dispose of unusable chemicals in labs and storage areas and separate lab packs. Segregated containers for return-to-stock based on chemical family and other characteristics. Tasked with maintaining and curating MSDS documents and CAS registry numbers of materials in inventory database. Received and processed custom virgin chemicals for scientists and delivered them. Tracked metrics and other key point indicator data based on inbound package counts, etc. Managed 13 lab supply stockrooms in various buildings on campus and purchased and restocked necessary items. Played a major role in revising and rewriting SOP for multiple site operations to increase safety and efficiency.

October 2005 to March 2008

Walgreens – Service Clerk/Customer Service Representative

Provided customer service, cashier duties, restocked inventory, worked in warehouse, set up merchandise displays.


San Jose State University – Environmental Studies (took and completed

Evergreen Community College – AA degree in General Education (included multiple chemistry classes)

HAZWOPER (Hazardous Waste Operations and Emergency Response) certified

Forklift certified and highly experienced

Knowledgeable of and experienced with DOT, IATA and IMDG procedures and regulations

Contact this candidate