Harshit Upadhyay Mo: +91-916*******

Email: acuckb@r.postjobfree.com

Address: ***, ******* *****, ** ***** Andheri East

Mumbai(Maharashtra) 400093

OBJECTIVE

Seeking a quality environment where my knowledge and experience can shared and enriched in building the organization. Undertaking challenging assignments to complete, with strong analytical & logical skills added with good communication skills, Able to handle Pressure situations & ready to work in 24*7 Environment.

SKILL SETS

1.VOIP & SIP (Monitoring & Testing) Telecom Applications.

2.Monitoring & basic Troubleshooting (Network).

3.Dialer & Database (SQL) Maintenance.

4.Server Monitoring (Installation & Configuration).

5.Incident Management.

6.Vendor Management.

TOTAL WORKING EXPERIENCE

At Present at Datamatics Financial Software & Service Limited, Mumbai from December 2014 to Present as a Position of Senior IT Officer.

Work Exp. Of 1.2 Years at OmniTech Info Solutions, Mumbai from October 2013 to December 2014 as a Position of L1 NOC Support Engineer.

Work Exp. Of 1.2 Years in Orient Technologies as an Advance Technical Support Engineer From July 2012 to Sep 2013.

Server & Network

Support

Telecom (Asterisk, Elastix), Application Server(CTI, LEAD & Kaseya, EPO), Database (SQL),

Active directory, Windows 2008 & 2012. Router, Switch, Cables Checkpoint Firewall.

Operating Systems & Application

Windows XP, Windows 7, Windows 8 Installation, Ubantu. Server Monitoring tool Citrix & Kaseya, C-Zentrix, Interdialog, Outlook 2007-10, and Thunderbird.

WORK PROFILE AT DATAMATICS (DEC 2014 TO PRESENT)

Working as a Senior IT Officer, for Manage Entire Telecom Processes of organization Voice Support.

Working on C - Zentrix Management console for Manage whole Asterisk, IVR flow & CTI Server. Monitor whole Calling Process & provide them 2nd Level IT support.

Monitor & Maintain Telephony Servers & gateways, Asterisk & Elastix & MVOIP for Calling Process, Daily backup of Voice logs, Softphone & Avaya & Polycom devices .

Coordinate with Different vendors for New Developments & Testing of new deploy Preproduction. Creation of SIP ID’s for Elastix and management of Rights.

Troubleshooting of issues with Calling CRM, PRI Channels, MVOIP and IVR Flow Calling Traffic. Management Elastics Server (Extensions & CDR).Audio video call conferencing,

Troubleshooting of Email Accounts issues, Active directory, basic Network Issues.

Monitoring of Traffic in Firewall & Proxy servers. Incident management from internal Incident portal & resolve the incidents into respective SLA.

Mange inbound & outbound calling & troubleshooting issues related to voice,

Check Root cause of the Issue related to VOIP environment and Fix the Issue.

Active directory, Windows servers, Antivirus Server, Checkpoint Firewall. Load Balancer.

WORK EXPERIANCE AT ORIENT & OMNITECH (JUL 2012 TO DEC 2014)

Worked as a NOC Support Engineer Level 1 in Remote infrastructure Dept Proactive Monitoring

Installation of Windows Servers & Patch Management. Sever Monitoring Included PVS, Citrix, Domain Controller, Active Directory, and Exchange.

Monitor & Maintain Customers all over IT Infrastructure through Citrix & Kaseya Monitoring Tool. Installation & Configuration of Virtual Servers.

VCenter Activities as VM Creation Disk Extending, Server Cloning, snapshot Removing.Virtual Servers Monitoring & Troubleshooting through VMware.

Manage Alarms & Raise Incidents in Kaseya Tool. Manage Kaseya Application & DB Server.

Maintain daily Checklist for the entire Customers IT Infrastructure.

Email Traffic In Exchange server, Management of the User Accounts in Active directory.

Monitoring of VOIP Servers & Agents VOIP switch and IP phones.

Troubleshoot basic Network Issues & Raise the Incident to Next Level.

Manage Daily Incidents in Ticketing tool Kaseya, Coordinate with Team & resolve in SLA.

Installation of the ESX Servers & Installation of the virtual Hosts.

Database Maintenance activities Shrinking Indexing Parsing.

By Orient Technologies Posted at client side Tikona Digital Network as an ATS Engineer.

Monitoring CTI Server and its Application (CTI Manager & P Monitor), Telephony (Asterisk) Server, Exchange Server, Lead Server PRI Lines.

Windows server 2008-12 installation configuration, VOIP monitoring & troubleshooting.

ACADEMIC QUALIFICATIONS

Bachelor of Engineering

(INFORMATION TECHNOLOGY)

2008-2012

JIT Khargone

(RGTU Bhopal), M.P.

69.00%

Higher Secondary

2007-2008

M.P. Board

66.33%

High School

2005-2006

M.P. Board

60.20%

CERTIFICATIONS

Cisco Certified in Network Associate (640-802), Valid till July 2015. Cisco Id - CSCO12199322

HCL certification in “Cisco Certified in Network Associate” (Valid till August 2015).

ACHIEVEMENTS

Awarded as Employee of the Month of July 2015 for Outstanding Performance in IT.

2 Spot awards for moth of February & April 2015 for Complete Multiple Tasks.

PERSONAL DETAILS

Nationality

Indian

Passport Number

L-9823623

Date Of Birth

05/11/1990

Languages Known

Hindi, English (Read, Write, Speak), Marathi (Speak, Read).

I hereby declare that all above information is true to the best of my knowledge & belief.

Date: __ / __ /

Place: - Mumbai HARSHIT UPADHYAY

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