Customer Service Sales
Resume:
Sondra Y Lee
***** **** ***** *** ************, FL 32225
*.****@*****.***
Objectives
I am seeking employment in Customer Service, Office Administration field. I have 21 years’ experience in customer service, 18 years of Personnel Supervision and Department Management. All experience gained at J.C.Penney.
Education
Albany Technical College Data Processing
Experience
2014 – March 4,2016 - Home Department Supervisor
J. C. Penney
Department Supervisor responsible for training and developing associates. Responsible for department inventory and overhead. In charge of scheduling personnel while staying within company’s budget. Served as Manager on Duty, responsible for opening and closing the store, cash vault, overall store cleanliness, and ensuring high level of customer satisfaction.
2012 - 2014 - Jewelry and Shoe Department Supervisor
J.C. Penney
Responsible for Personnel Scheduling. Provided high quality of training. Responsible for overseeing accurate jewelry and shoe inventory, procurement and repairs, also responsible for ensuring Sales Associates adhere to strict inventory and accountability guidelines on a daily basis. Served as point of contact for Jewelry Vendors. Ensuring all end of the day sales are accurate and secure. Served as Manager on Duty on a rotational basics. Responsible for ensuring Customer and Sales Associate problems are rectified with the highest level of quality.
2001 – 2012 Department Supervisor
J. C. Penney
Served as supervisor in multiple departments. Responsible for training and developing associates. Ensured all departmental pricing was correct. Maintained all departments in a neat and orderly fashion. Provided a high level of customer care when problems were presented.
1994 2001 Merchandise Associate
J.C. Penney
Responsible for Customer Service, Department cleanliness. Set clearance pricing and signs. Provided additional customer support if needed.
Skills
Customer Service, Money Management
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