DOUGLAS D. FRIEND – PMP, MISM, Security +

acucjp@r.postjobfree.com

616-***-****

PROFILE

•A skilled Executive/Project Manager and problem solver, historically completing complex installations and development projects on time, on budget and with all planned deliverables.

•Expertise with the implementation of PMI Process Groups and 9 Knowledge Areas by the book and customizing to the project and organization’s needs.

•20+ years building and managing vendor relationships for IT and Telecom initiatives, including Statements of Work (SOW), negotiating and administering contracts.

•Business Generalist successful with several turn-around projects by increasing contract dollar size, reducing costs and improving efficiencies.

•Cyber security focus from both a technical and business perspective providing the continuity between the two very broad areas.

•PMI Member Since 2003

TECHNICAL SUMMARY – PRIMARY ACCOMPLISHMENTS ONLY

•Project Management Software - MS Project 2000, 2003, 2007, 2010

•Network Design Since 1983, from 1Mb/s to 10Gb/s and wireless

•Cisco CCDA and CCNA (Cisco Certified Design and Network Associations) Trainer

•VMWare Experience, Remote Access, Security, Wireless, Application Development

•Microsoft Server 2000, 2003, 2008, 2010

•VoIP – Cisco, Nortel, Avaya, Asterisk, 3Com

•Website Development and Marketing

•Physical Networking and Structured Cabling

•Trouble Ticket and Management Systems Design

•Database Development Design, Visio, MS Office

PROFESSIONAL EXPERIENCE

ITT Technology Institute – Grand Rapids, MI September 2004-Present IT and Project Management Instructor

•Member of the School Improvement Team

•Successfully managed 2 projects for the Governer of Michigan

•Started the ITT Leadership Speaker Series to help students succeed

•Summer 2011 received three instruction and administration awards

•Earned the “Doing Your Job Great Teaching Award” 2009 – no longer allowed

•Summer 2006 Voted Instructor of the Quarter

•Team player often substituting in emergency situations, teach topics for other instructor classes

•According to the long-term Dean, Ron Hessman, “I was the ‘pinnacle’ of the Project Management (TPM) Bachelor Program” - ITT’s first bachelor program

•Work for several Department Chairs experiencing different management styles

•Appointed Sunbject Matter Expert for IT, Security & Project Management

•Understand the importance of working with students, coaching them to succeed.

•Worked closely with department chairs and ITT Administration to improve education.

•Provide guidance to other instructors, selected as a staff SME and community outreach presenter.

•Taught most of the project management and technical classes while advising other Project Management instructors.

•Teach Bachelor level Information Security classes

•Consistently receive solid reviews from all ITT Department Chairs

DS Consulting, LLC December 2004 – Present

Family Owned Business (Part Time)

•Manage Web site development projects

•Manage IT projects for small business clients

•Development of the project timelines and plans

•Communication of the scope of work and project timeliness

•Final project reconciliation and communication

Voice Data Systems August 2008 – February 2010

Project Manager

•Developed the companies PMO creating project management processes

•Managed Telecommunications Projects on time, on or under budget

•Managed VoIP Projects based on Nortel Solutions, who was purchased by Avaya

•Managed projects ranging from $15,000 to over $1,000,000 reporting to Executives.

•Turn around by saving the company’s largest account, Trinity Health, by providing project management, which was evaluated after 6 months of managing their projects.

•Managed the complete project lifecycle, managed contract vendor relationships.

•Leverage PMI Best Practices and Standards, increasing efficient in the PM Department.

•Re-trained technical competencies as Nortel was purchased by Avaya.

•member of the West Michigan Telecommunication Group

Foremost Insurance December 2005 – October 2006

Project Manager (Contract)

•Managed global multi-million dollar projects with over 25 team members on a single project

•Development of the project virtual timelines, scheduling, communications, risk management

•Assembled and managed project teams with international members

•Communication of the Scope of Work and Project Timeline with the customer and project team, including kick-off and closing meetings

•Monitoring of customer satisfaction including project performance

•Monitoring of project cash flow holding team accountable for the budget

•Determination of current strengths and weaknesses using a SWOT analysis

•Hit the ground running managing four projects with thousands of development hours each

•Planned and managed meetings on a daily basis

•Project life cycle management working at all different phases

ISG (Information Systems Group), Holland, MI April 2004 – December 2005

Project Manager (Contract)

•Design large, medium and small VoIP (Voice Over IP) networks

•Manage internal projects including Sales Form CRM implementation

•Managing several Cisco ACCID Voice over IP projects at the same time

•Managed several projects simultaneously at various different phases

•Coordination of successful project teams

•Team building, strategy development, and process change leadership

•Monitoring of customer satisfaction in regard to project performance

•Monitoring of project cash flow to ensure projects were under budget

•Final project reconciliation and communication

•Conduct project progress meetings with stakeholders

•Conduct lessons learned meetings

•Work closely with the engineers to identify best practices

Kore/Hi Com, Inc. Grand Rapids, MI October 1999 - July 2004

IT Consultant

WMIS Internet Grand Rapids, MI August 1998 – July 1999

VP Commercial Services

Midwest Business Systems Grand Rapids MI 1991 – 1998

Computer and Network Sales Consultant

Software City San Diego, CA 1989 – 1991

Technical Support Department Manager

The Network Center Grand Rapids, MI 1983 – 1989

Network Design and Support

EDUCATION

Master of Science Degree in Information Systems Management (MISM)

Ferris State University, Magna cum-laude Honors

Bachelor of Science Degree in Business Administration

Ferris State University

CERTIFICATIONS and TRAINING

2015-2016 Cyber Security focus, CISSP Certification April 2016

2004-2014 Maintained ITT Professional Development Compliance

2014 PMBOK Fifth Edition Trainer

3013 Security + Certification

2012 Cisco CCNA & CCSA Trainer – Certification Fall 2012

2010 Microsoft Server 2008 Trainer

2010 PMP Re-Certification (every 3 – years)

2009 Nortel: Mobility Fundamentals, Data Techniques, Call Pilot Voice Mail Training, Security Training & Product Certification, Contact Center 7 Design Engineer Training, CS1000 6.0 Design Engineering Training, BCM 450 Design Engineer Certified

2006 Cisco ICND Training – Training and Teaching for CCDA and CCNA Certifications, Cisco Security Boot Camp (3 days), Microsoft Server 2003

2004 TVNA – Television, Video and Network Associate Certificate

2003 PMP Certification Self Training Group through WMPMI; PMP (Project Management Professional) Certified

2002 CSE-SS (Cisco Sales Expert, Security Solutions), CSE-IPT PMM (Cisco IP Telephony Project Management Milestones), AT&T Data and Telecommunications Circuit Training

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