Manager Customer Service
Resume:
A L E X A NDR A D E A R I NG
*********.*******@*****.***
PROFESS I ONAL SUMMARY
Recognized for making significant
contributions to the coordination and
organization of operations in a management
role. Highly motivated and resourceful
Assistant Director with proficiency in both
oral and written communications. Ability to
hire and retain a highly motivated team of
staff, while modeling professional conduct.
In-depth understanding of diverse client
needs and business methodologies.
Established records in effective organization
and coordination of projects, special events,
meetings and conferences. Self-starter with
proven competency in driving projects to
successful completion coupled with
commitment and dedication. Strategic
thinker consistently making significant
contributions; multi-tasking to complete
multiple tasks in a deadline driven
environment. Exemplary ability to seek out
ways to improve processes and streamline
operations.
QUAL I F I CAT I ONS
Licensed Director through the Texas
Department of Family and Protective
Services as stated in 40 TAC 744.1017(a)(1)
Issued: Febrary 18th, 2014
SK I LLS
Proficient in Microsoft Office
Oral and written
communication
Interpersonal
Research and planning
Organizational
Management
E X P E R I E N C E
As s i s t an t D i r e c t o r
Aus t i n, TX
Sundance Childcare, LLC 01/2015 – present
Responsible for the overall day-to-day
operations of a state-licensed
preschool program with an enrollment
of 319 children from culturally diverse
backgrounds.
Maintains personnel records and
student enrollment information.
Hires and retains staff of more than
20 highly qualified teachers and
assistants. Empowers staff members
to achieve outcomes, leads staff
meetings, and provides training for
new staff regarding the operational
procedures of corporation and
policies of program.
Resolves problems and complaints
involving students, parents, and staff
while modeling professional conduct.
Develops and implements public
relations and marketing strategies to
ensure school growth and success of
all preschools throughout Austin
district.
Uses electronic and social media to
communicate with current and
prospective families, and handles
tours to successfully recruit new
students and families.
Anticipates staffing needs and
prepares daily staffing schedule to
ensure that state regulations are met.
Independently designs and develops
marketing materials, including
advertisement, brochures, monthly
newsletters, and annual school
calendar.
Responsible for purchasing school
supplies and equipment, and
maintaining financial reports.
Performs other related duties
assigned.
Admi n i s t r a t i v e As s i s t an t
San Ma r c o s, TX
Nissan of San Marcos 03/2014 - 01/2015
Handled and redirected customer
requests for information on the phone
and in person.
Retrieved information quickly and
efficiently, while successfully meeting
the challenges of a demanding work
environment.
Proven ability to juggle multiple tasks
and responsibilities while taking full
ownership of delegated work.
Maintained a professional reception
area, while ensuring an appealing
customer waiting area.
Ensured knowledge of staff
movements in and out of the
organization.
Assist with organization of company
functions and events.
You t h De v e l opmen t P r og r am
Coo r d i na t o r New B r aun f e l s, TX
YMCA 08/2013 - 03/2014
Oversaw day-to-day activities of
childcare facility, including
management of staff, to maintain
high facility standards and guarantee
a safe, fun, and nurturing learning
environment for all children.
Ensured compliance with all local and
federal laws governing childcare
Developed monthly curriculum and
food menu for all after school sites
Assisted in the financial decisions of
the facility and evaluated supplies
and equipment to be purchased
Constructed monthly work schedules
and ensured that the ratio of staff to
students was met.
As s i s t an t Manage r
Co l l ege S t a t i on, TX
Forever 21 02/2012 - 04/2013
Promoted to Assistant Manager after
being hired in an entry- level position
3 months prior.
Provided support to the Store-
Manager and Co-Manager in
motivating associates to carry
out their work duties by
preforming an enjoyable,
chal lenging, and satisfying
environment.
Greeted, welcomed and offered
outstanding customer service
whi le meeting our utmost sales
goals.
Supported the company mission
and vision in the course of front
l ine management of store
associates.
Keep pleasant and courteous
manner at al l times with
customers, sales associates,
and supervisors.
Responsible for closing out
cash drawers and making
nightly deposits.
E D U C A T I O N
Bl inn Col lege
2010-2013
Northeast Lakeview Col lege
2013-2014
R E F E R E N C E S
Available upon request
Contact this candidate