Manager Customer Service

PROFILE

Skilled procurement professional with the ability to analyze and articulate business and financial data that supports, and/or, provide recommendations for successful business strategies. Ability to effectively communicate across functional areas and teams.

EDUCATION

C.T. Bauer College of Business, University of Houston; Houston, Texas Bachelor of Business Administration in Supply Chain Management December 2013 Strategic Sourcing Process Management Certificate May 2013 Energy Management Certificate May 2013 Entrepreneurship Certificate December 2010

ACADEMIC PROJECTS

SAP COMPETITIVE SIMULATION; Top Performing Team Fall 2013

Managed the cash-to-cash cycle through Enterprise Resource Planning (ERP).

FMC TECHNOLOGIES CASE COMPETITION; Project Manager; Competition Finalists Spring 2013

Analyzed data in Excel; developed and presented a procurement strategy to FMC executives.

HALLIBURTON STRATEGIC SOURCING PROJECT Spring 2013

Analyzed data in Excel; developed and presented a strategic sourcing plan to Halliburton executives.

PROJECT MANAGEMENT FOR ENERGY INDUSTRIES MASTER CASE STUDY; Houston Refinery Expansion on the Texas Gulf Coast Spring 2013

Developed a project report for the management team’s final investment decision (FID).

EMPLOYMENT HISTORY

Xtreme Drilling And Coil Services Houston, Texas

Capital Projects Purchaser June 30, 2014–January 28, 2016

Managed material, equipment and servicing needs for $66.3 million coiled tubing projects.

oDecreased spend by 10% through improved vendor relationships, strategic planning and utilizing volume discounts.

Proven ability to develop and oversee operating budgets, to communicate with cross-functional departments, vendors, and executive management to ensure procurement goals are met that align with company objectives.

Provided assistance to the procurement team at the divisions other locations in the areas of material sourcing, mentorship, technical support and vendor relations.

oPerformed site visits

oDeveloped a proposal for changes needed in the processes and procedures to increase training, productivity, and to promote streamlined processes.

Developed a strategy for surplus company vehicles; 2015 Q1 results realized:

oReduced fleet size by 25%

oReduced company’s fleet monthly overhead on average 30%

oTotal cost savings over three-quarters of a million dollars

Assisted the Accounts Payable Department, as well as entire Accounting Department, in successfully obtaining money owed to Xtreme when prior attempts had been unsuccessful.

Proposed a strategy to reduce fleet once again, 2016 Q1; proposed cost savings of $950,000.00.

Ascend Performance Materials Houston, Texas

Office of International Trade Compliance (ITC); Operations Analyst (Contractor) April 2014–June 2014

Heavy involvement with, oversight of, import and export activities that occurred within the Logistics and Order Fulfillment departments.

Performed data collection and data analysis from a compliance standpoint.

BHP Billiton Company Houston, Texas

Petroleum Marketing Department; Market Analysis Intern May 2013–August 2013

Sourced and processed complex data in Excel for analysis.

Constructed mathematical business models; Transportation models for both China and India.

Established and presented a business strategy to senior executives.

Hanna Andersson Houston, Texas

Assistant Manager January 2011–June 2012

Increased sales and profitability by nearly 70% through fostering an environment conducive to selling.

Managed a team of 15 employees.

Charlotte Russe Houston, Texas

Senior Manager June 2009–January 2011

Improved customer service by over 50% through continual coaching and mentorship.

Ensured compliance with all company procedures; fostered an ethical environment.

Analyzed financial reports and identified opportunities that increased profitability by over 50%.

Managed a team of 50 employees.

Ameriquest Mortgage Company Houston, Texas

Account Executive January 2004–December 2006

Awarded Top Producing Account Executive.

Acted as the liaison between customers and Ameriquest Mortgage Company.

Built sales by prospecting for new clients and nurturing existing customer relationships.

Ann Taylor Houston, Texas

Senior Manager January 2000–January 2003

Selected to be the Ambassador Recruiter of the Houston District; 8 stores.

Managed a team of 30 employees.

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