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IT Program Manager

Denver, CO
April 13, 2016

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ark R. Jordan**

303-***-**** ● Arvada, CO 80005

Director of IT – Information Technology

An innovative, results-driven Information Technology professional with over 15 years of diverse hardware and software experience, seeking role as Director of IT to utilize expertise in time and resource management, transforming broad vision into strategic operations, building strong business relationships with internal and external stakeholders, and leading team development strategies. Motivates staff to perform at highest qualitative and productive standards. Skilled at leading and mentoring large and diverse work teams. Able to implement effective communication within an organization with customers and stakeholders at all levels.

Advanced Communication Skills

Problem Solving & Negotiations

Business Intelligence

Budgeting & Financial Reporting

Cost Control

Leadership & Development

Project Management

Strategic Thinking & Planning

Conflict Resolution

Customer Satisfaction

Coaching & Mentoring

Information Technology

Business Development

Contract Management

Relationship Building

Career Profile / Summary

Provides expert team leadership and direction leading to the implementation and execution of company objectives and strategic plans.

Delivers meticulous contract management skills, negotiates contractual documents, and maintains changes to terms and conditions of contracts.

Builds productive relationships with internal and external stakeholders, maintains effective communication skills with executive management, government administrators, staff, clients, and third party vendors.

Reputation as a critical thinker and problem solver with the ability to adapt quickly to new processes and situations; adaptable with the ability to handle high-pressure situations with tact and professionalism.

Educates and supports colleagues and clients within the scope of the project as a critical component in accomplishing business goals.

Demonstrates expert consulting skills at the senior management and executive level.

Delivers business intelligence solutions by using critical thinking, financial reporting, and creating precise budgeting and cost control plans.

Renowned as an ethical individual with high integrity and ambitious work ethic.

Professional Experience

MorphoTrust U.S.A – Lakewood, CO / Salt Lake City, UT 05/2000 – 12/2015

Regional Program Manager / Colorado State Operations Manager

Charged with managing high-risk and publicly visible state, federal, local, and corporate contracts within a five-state region, including high-profile Colorado Driver’s License Division contract. Provided direction to multi-functional internal corporate and field operations staff, ensuring compliance with contractual requirements such as hardware maintenance, application patching, corporate software corrections, and antivirus management. Reported operational key performance indicators to executive team for program management.

Recruited and hired staff, developed and implemented system application training for clients' internal stakeholders.

Managed complex contracts from conception to close-out phases and $9 million revenue in assigned regional contracts annually.

Facilitated installation of innovative digital NT Server / Workstation, photography, and database system for Utah State Driver's License Division.

Achieved 99% field response and uptime rate of 99.9% consistently when managing Colorado Driver's License Division contract; responsible for the implementation and management of 350 computers into statewide system.

Developed various IT software and hardware upgrade projects valued between $20,000 and $300,000 each.

Awarded "CEO Circle Award for Stand-out Performers."

Professional Experience – Cont'd

MorphoTrust U.S.A – Lakewood, CO / Salt Lake City, UT – Cont'd

Key Projects:

Third Party Hardware / Software System Integration (2015), provided computerized driver's license applicant knowledge testing.

Colorado Driver's License Center System Credit Card System (2014), implemented credit card system, delivered hardware and software configuration and network access, followed crucial security measures.

Colorado Driver's License Center System Software (2014), changed organization's software to allow eligible applicants to add a veteran indicator and / or a military identifier to their driver's license and / or ID card.

Colorado Driver's License Center System Software (2013), changed organization's software to allow client to print gold star on driver's license to indicate the document was in compliance with the Federal Real ID Act.

Colorado Driver's License Center System Breakdown (2012), implemented complete breakdown and replacement of computer system and server system with complete software replacement and upgrades.

Colorado Driver's License Center System Breakdown (2006), replaced organization's customer facing computer system with complete software replacement and upgrades.

Utah Driver's License Center Manual Photo System Breakdown (2000), replaced the driver's license manual photo system with the state's first Digital Driver's License System.

Education / Certifications / Clearances / Affiliations

Bachelor of Science, Information Technology – Network Design and Technology,

Western Governor's University, Salt Lake City, UT

Associate of Arts, Business, University of Phoenix, Axia College, Tempe, AZ

Certification – Currently studying Project Management Professional (PMP)


Department of Defense / Department of State (DoD / DoS) Secret Clearance

Transportation Worker Identification Credential (TWIC) – Transportation Security Administration (TSA) Worker Clearance

Transportation Security Administration (Pre-check) Clearance

Transportation Security Administration (Moderate Risk Public Trust) Clearance

United States Citizenship and Immigration Services (USCIS) – Moderate Risk Public Trust Clearance

Professional Membership – PMI Member since 2014, PMI Mile Hi Chapter, Colorado

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