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Dispatcher/Customer Service Sales

Moreno Valley, CA
April 13, 2016

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Veronica Cota

***** ****** ****.

Moreno Valley, CA. 92551


Objective: To obtain a position of responsibilities that utilizes my skills and experience to work in an environment where I can enrich my knowledge and be an asset and valuable employee to your company.

Professional Skills:

•Verbal communication skills.

•Tolerant and flexible to different situations.

•Organizational skills.

•Key sales and marketing skills.

•Critical thinking, planning.

•Adaptability and ability to work under pressure.

•Self motivated

•Customer service skills.


•Problem solver.

•Judgement and Decision making.

•Active Listener.

•Leadership and Teamwork.


•Ability to multi- task.

•Warehouse and transportation industry experience.

•Experience with regulatory agencies (D.O.T,O.S.H.A,DMV,.ect.)


2012-Present Sales and Customer Service, Mobile style nation, Moreno Valley, CA.92551

Inform management by submitting daily activity reports.

Daily and weekly sales report.

Submitting orders.

Attract potential customers.

Sell specific products and services to consumers.

Process orders in person.

Check inventory to ensure product is in stock.

Bag and package purchase.

Set up display cases.

Ensure pricing is correct.

Determine seasonal trends.

Stock shelves.

Responsible for selling product.

Handle cash flow.

2007-2010 On-site Property manager,Riverside, CA.

Managed complex with 112 units.

Coordinated work schedules.

Maintained extensive client records.

On time rent collection and rent roll.

Review apartment procedures.

Identify sources of high frequency and submitted written reports to supervisor.

Investigate security violations and wrote detailed incident reports and parking violations.

Organized and follow up on all maintenance assignments requested and all other maintenance found needed.

Order work material and supplies needed to maintain the property in good condition.

Oriented new residents in personal procedures and living guidelines.

Service legal notices when needed including evictions

Answered multi-line phone calls.

Invoiced calls,

Filed invoices on a daily basis.

File confidential paper work.

File court evictions.

2003 Service Assistant,Housing Authority of Riverside county, 5555 Arlington ave,Riverside CA. 92504

Routine minor maintenance.

Office distraction and inspection functions.

Open, close and clean laundry rooms daily.

Clean machines and facility daily.

Maintained complex in an orderly litter free manner.

Inspect grounds remove debris.

1996-1998 Traffic Director, 410-B Hamprie rd. Tecate CA. 91980

Coordinate and track the shipping.

Plan routes and process shipments.

Maintain and analyze data.

Comply with laws, regulations.

Keep track of quality, quantity, stock levels, delivery times, transport cost and efficiency.

Negotiate with suppliers, manufacturers, retailers, and consumers.

Meet cost, productivity, accuracy and timeliness targets.

Resolve any arising problems or complaints.

In charged of all DMV requirements for trucks and trailers.

Work with trucks and trailer maintenance required by D.O.T.

Dealt with INS customs from different port entries into U.S.A

Handled Insurance policies for company.

Bookkeeping and filing.

Trained employees about hazardous materials.

Attend court dates with proper confidential documentation.

1988-1991 General store and Office Manager 1121 Bay Blvd.suite H, Chula Vista,CA.

Excellent Customer service.

Import and export merchandise.



Bank deposits.

Hire qualified candidates.

Process paperwork.

Plan and coordinate the workforce.

Direct disciplinary procedures.

1987 -1988 Laces for Less 1121 Bay Blvd.suite G, Chula Vista, CA.

Customer service.

Responsible for Opening and closing store.


Cash handle.


Graduation 1985

Ramona High School

Riverside, CA

High School Diploma

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