ZORICA LUCIC

**** ********* ** *** *******, Illinois, 60016 847-***-**** acucfq@r.postjobfree.com

WORK EXPERIENCE

LUCKI MINI MART, WEST ALLIS, WI

Sales/Accounting and Marketing Manager, Dec 2003 – Nov 2012 Computed, recorded, and proofread data, records and reports.Created and executed marketing/PR campaigns, including new product introductions.Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes.Developed department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales.Calculated, prepared, and issued bills, invoices and account statements according to established procedures.Communicated with customers, employees and other individuals to answer questions and explain information.

SPRINT/BOOST CELLULAR, DES PLAINES AND MILWAUKEE, WI, IL Sales Representative to Manager, Jan 2012 – Jul 2013 Executed integrated advertising campaign across multiple media channels.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.Collaborated with advertising and promotion managers to promote products and services.Worked effectively in a heavily cross-functional, fast paced environment. ADVANTAGE RENT A CAR, DES PLAINES, IL

Sales Rep to Supervisor, Jul 2013 – Jan 2015

Answered customers’ questions and addressed problems and complaints in person and via phone.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

STATE FARM, PARK RIDGE, IL

Account Developer/ Production Supervisor, Jan 2016 – Present Computed, recorded, and proofread data, records and reports.Performed heavy bank reconciliations and cash flow statements.Created and executed marketing/PR campaigns, including new product introductions and existing process development.Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes.Worked with cross functional resources to implement direct marketing programs, reaching a 30% increase in customer base.Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.Reported and consolidated company financial performance.Reviewed, researched and negotiated insurance, health plans, benefit packages and other contracts.Complied with federal, state and company policies, procedures and regulations.Reconciled and reported discrepancies found in records.Communicated with customers, employees and other individuals to answer questions and explain information.Communicated with customers, employees and other individuals to answer questions and explain information.Trained new employees to perform on advanced levels of service. EDUCATION

WILBUR WRIGHT COLLEGE, CHICAGO, IL

Criminal Justice/Psychology

ADDITIONAL SKILLS

*Highly focused in the area of Self Development.*

*Business recovery and sustainability *Meticulous Attention to Detail*Process development *Resourceful

*Conflict resolution *Pleasant/Professional demeanor*Communications audits *Customer service- oriented*Sales Experience *Organizational planning*Language other than English *Invoice Processing

*Client acquisition *Works Well Under Pressure *Social media marketing * Accounting*Conflict resolution tactics *Strategic Planning