Customer Service Manager
Resume:
ROY MAST
las cruces, nm. 88001
acucfh@r.postjobfree.com
CAREER OBJECTIVE
Seasoned manager dedicated to bringing organizations to the next phase of growth and development. Motivated to improve processes, streamline operations, and increase revenue.
CORE COMPETENCIES
25 years restaurant experience Professional and Committed
Detailed and Organized Goal Oriented
PROFESSIONAL
EXPERIENCE
PROFESSIONAL
EXPERIENCE
Silver City Care Center – Silver City, NM.
Dietary Director-Feb/2013 to Present
Complete charge of nursing facility dietary department
Supervise preparation of meals, parties, meetings, and functions
Maintain high standards with corporate, state, and health depts.
Control food, supplies, and labor costs
Complete inventory, purchasing, payroll, hiring, and terminations
Prepare daily, weekly, monthly, and annual reports
Supervise: operations, customer service, quality, cleanliness
Dominos Pizza Inc.- Silver City, NM.
General Manager-Oct/2007 to Jan/2013
Complete charge of restaurant establishment
Supervise, train, and evaluate assistant managers and staff
Ensure company policies and procedures are followed
Maintain excellent customer service and maximize profitability
Complete all corporate paperwork
Promote store image and service in the community
Professionalism and a winning attitude
Borman Autoplex- Las Cruces, NM.
Service Consultant-July/1990 to May/2007
Resolve customer complaints for sales and service
Advise customers on services needed
Keep clients updated on vehicle progress
Provide great customer service and salesmanship
Upsell preventative maintenance
Maintain maintenance records and clientele base
Education
Austin High School-El Paso, Tx.
General Business
Vocational School
Attended several company business training schools and classes
ADDITIONAL SKILLS
CAREER SUMMARY
Manager of the year, my first year with Silver City Care Center
Employee of the month at least once every year
Placed 1st with highest score in SERV SAFE class for food license
Won numerous awards for sales goals and facility inspections
Prior to Borman Autoplex I had been working in the restaurant industry for the last 17 years.
General Manager for Mcdonalds corporation
Area Supervisor for Wendys Restaurants
General Manager for Full Service Restaurants
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