Veni, vidi, edi.
Alameda, CA 94501
AT&T, O akland California C ustomer Success Associate November 1999 - PRESENT
Architected cross-product solutions for for U-verse IPTV + broadband internet, DirecTV, AT&T Mobility, and legacy telco products.
Number one sales ranking on team at 200% + of revenue target, and consistently in top 5% of nationwide sales ranking. Exceed retention rate at 120% of target.
Use Peoplesoft CRM to Quantify Sales Metrics & Revenue Targets to proactively manage Revenue Funnel.
Troubleshooting & Root Cause Analysis for UFO, ACC, and OP.
Sales Support Go-Between for AT&T Connected Communities
& Deployment Planning Group.
Bench Tester for U-verse Amdocs Clarify CRM.
Wrote ordering and process guidelines for U-verse CRM. Pod Leader for complex issue and customer escalation. Point of Contact U-Verse VIP Sales/Escalations for Connected Communities (Millennium Tower, One Rincon Hill).
Represented AT&T in small claims court.
SFIA, S an Francisco B A
Studying Green Building and Project Management.
Microsoft Office Suite,
Outlook, Excel, Word,
Powerpoint, Google Docs
Amdocs Clarify CRM,
Peoplesoft CRM, Zendesk
Retention & Sales
SaaS account management
Troubleshooting & Root
AT&T Customer Service Star.
Awarded for fixing
nationwide Order Flow