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Customer Success Representative

Location:
Alameda, CA
Salary:
80k
Posted:
April 13, 2016

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Resume:

Max Anderson

Veni, vidi, edi.

*** ***** ******

Alameda, CA 94501

510-***-****

acucfc@r.postjobfree.com

www.linkedin.com/in/maxoanderson

EXPERIENCE

AT&T, O akland California C ustomer Success Associate November 1999 - PRESENT

Architected cross-product solutions for for U-verse IPTV + broadband internet, DirecTV, AT&T Mobility, and legacy telco products.

Number one sales ranking on team at 200% + of revenue target, and consistently in top 5% of nationwide sales ranking. Exceed retention rate at 120% of target.

Use Peoplesoft CRM to Quantify Sales Metrics & Revenue Targets to proactively manage Revenue Funnel.

Troubleshooting & Root Cause Analysis for UFO, ACC, and OP.

Sales Support Go-Between for AT&T Connected Communities

& Deployment Planning Group.

Bench Tester for U-verse Amdocs Clarify CRM.

Wrote ordering and process guidelines for U-verse CRM. Pod Leader for complex issue and customer escalation. Point of Contact U-Verse VIP Sales/Escalations for Connected Communities (Millennium Tower, One Rincon Hill).

Represented AT&T in small claims court.

EDUCATION

SFIA, S an Francisco B A

Current

Studying Green Building and Project Management.

SKILLS

Microsoft Office Suite,

Outlook, Excel, Word,

Powerpoint, Google Docs

Amdocs Clarify CRM,

Peoplesoft CRM, Zendesk

Ticketing

Team lead

Retention & Sales

SaaS account management

Training teams

Troubleshooting & Root

Cause Analysis

Customer advocate.

AWARDS

AT&T Customer Service Star.

Awarded for fixing

nationwide Order Flow

problems.



Contact this candidate