Manager Service

Michael Fraser

Service Manager - Encore Fire Protection

Natick, MA 01760

**********@*******.*** - 508-***-****

• Ability to apply in-depth technical knowledge of the fire alarm industry to assist in solving complex challenges with over 25 years of experience.

• A proven track record for operating within a budget and providing accurate financial forecast.

• Factory trained on a variety of technical safety products and holds a valid Electrician's license.

• Hands-on experience with the installation and troubleshooting of fire alarm and security systems.

• Consistently demonstrates leadership skills, sound judgment, decision-making capability, initiative and resourcefulness in responding to job challenges.

Authorized to work in the US for any employer

WORK EXPERIENCE

Service Manager

Encore Fire Protection - Boston, MA - March 2015 to Present Responsibilities

Day to day responsibility if running service department with 36 technicians. Responsible for profit and loss statements each month. Project manage all fire alarm installation projects. Meet customer satisfaction needs. Bib fire alarm projects.

Service Manager

Davco - Saugus, MA - January 2014 to March 2015

Responsible for contract and bid reviews before they are sent out to customers.

* Responsible for weekly Profit and Loss Statements using Timberline software.

* Responsible for P&L from a service call to a 1 million dollar job.

* Responsible for allocating proper man power for service and install departments.

* Responsible for obtaining positive cash flow for all major jobs.

* Responsible for overall day to day operation of business. Technical Solution Manager

Signet Electronics Systems - June 2012 to November 2013 Responsible for solutioning and bidding new and existing customer engagements.

* Responsible for consistently looking at ways to increase efficiency while reducing cost.

* Worked directly with field technicians to ensure jobs were completed on time and on budget.

* Served as a technical engineer for field technicians when faced with critical issues in the field.

* Managed the service line budget to ensure the division was operating within the scope of the engagement and to ensure gross profit margins were being met.

* Interface to clients to help identify areas for system improvement and sell new products and system upgrades.

* Responsible for scheduling labor resources and ensuring client satisfaction.

* Responsible for looking at industry trends and best practices and ensuring they were incorporated in the company's future outlook.

Field Services Manager

Signet Electronics Systems - January 2010 to June 2012 Responsible for scheduling field technicians for fire alarm, sprinkler, and security engagements and for emergency calls.

* Interfacing with new clients to discuss their challenges and requirements to help identify a solution that meet's their needs and within their budget.

* Assisting field technicians with installation and troubleshooting questions.

* Responsible for budget forecasting and expense reporting for the services division.

* Assisting as needed with 24 hour emergency service requests.

* Responsible for bidding new installation services and remodel jobs

* Ensure technicians are following industry best practices Services Manager, Fire Division

Davco Security Systems - Saugus, MA - October 2005 to January 2010 Responsible for managing the team of field service technicians including resource assignments and responding to critical labor requests.

* Scheduling new engagements and maintenance work for over 2000 accounts

* Responsible for meeting with new clients to discuss needs and fire alarm and safety solutions

* Participated in the 24 hour emergency service on-call rotation.

* Responsible for ensuring the services department operated within budget and continually looked at new ways to improve service.

Fire Alarm Specialist

Advanced Fire - Everett, MA - November 2004 to October 2005 Responsible for servicing fire alarm, CCTV and card access systems

* Lead installer for new fire alarm and CCTV solutions.

* Consistently met and exceeded business objectives and personal goals. Fire Alarm Technician

SimplexGrinnel - Norwood, MA - June 2002 to November 2004 Responsible for servicing fire alarm systems.

* Responsible for the installation of new fire alarm solutions. Licensed Electrician

Fraser Electrical - Natick, MA - August 1995 to June 2002 Responsible for owning and operating an electrician small business

* Specialized in the installation of fire alarms in hazardous location throughout the country while contracting for a national natural gas company.

EDUCATION

Clark University

2000 to 2001

ADDITIONAL INFORMATION

Qualifications:

* Hold an Electricians license in MA, VT, and ME

* Factory trained on Simplex, Secutron, TFX, FireLite, FCI, Gamewell, EST and Bosch fire alarm panels

* Factory trained on Bosch security and access systems

* Able to bid and design security and fire alarm systems

* Able to bid sprinkler work

* Able to run and coordinate large projects

* Light plumbing, carpentry, and general building maintenance

* OSHA 10 certified

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