Customer Service Manager

Mindy Watton *** Lenape Court Suffern, NY ***** ************@*****.*** 845-***-****

OBJECTIVE:

I am looking to make a meaningful contribution within a collections environment by utilizing my vast experience as a fastidious and results oriented debt collection manager with strong mathematical abilities, superb people skills and proven leadership qualities. SUMMARY:

Over 15 years experience overseeing the daily operations of high volume customer service and collections departments has given me a unique understanding of what it takes to guide a staff in the most rewarding and productive ways. Implementing sound decision making and demonstrating a calm demeanor and excellent conflict resolution abilities helped me achieve the highest rate of satisfied debts–and allowed me to broaden my responsibilities to include recruiting, training and managing new associates. My ability to motivate a staff under the most stressful conditions, and educate and inspire them to achieve maximum productivity has helped to create the most positive work environment, where all billing and collections goals are achieved in a timely and orderly fashion. COMPUTERS: Outlook Express, Windows, Excel

EXPERIENCE:

2007-2015 COUNTY OF ROCKLAND, CAMS DIVISION, New City, NY Credit and Collections Manager

• Oversee all client communications to resolve debt issues and negotiate repayment plans to settle account delinquencies.

• Analyze and verify financial status and credit worthiness of current and prospective customers––and recommend appropriate credit actions.

• Manage a monthly file of over 500 clients, follow up on all repayment agreements, establish contact with non-paying customers.

• Successfully get majority of breached payment agreements and overdue payments and loans back on schedule.

• File liens, judgements in appropriate cases to assure that any non-exempt income or assets are utilized to reduce need for assistance. 1998-2007 COUNTY OF ROCKLAND, New City, NY

Principal Records Clerk

• Manage entire Land Records Division a high volume customer service destination.

• Evaluate departmental records management needs and develop and implement records management standards, policies, and procedures.

• Supervise new staff members in recording and data entry of legal documents.

• Assist with training of County departmental staff to provide responsive, high quality service to County employees, representatives of outside agencies and members of the public.

1994-1998 COUNTY OF ROCKLAND

Records Clerk

• Manage customer service at high volume County Clerk’s Office.

• Record and search legal documents such as deeds, mortgages, & liens.

• Communicate and coordinate needs with departments. EDUCATION ROCKLAND COMMUNITY COLLEGE, Suffern, NY 10901

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