IT Specialist

Michael Martini

IT Specialist

Montclair, NJ

Phone: 862-***-**** Email: **************@*****.***

Objective

To become an integral member of a progressive organization’s Information Technology group, to and with which I will contribute and further develop my expertise in an effort to ensure our mutual success. Skills

I LOVE computers + technology!

I possess more than fifteen years of anecdotal and formal experience in areas such as software and hardware installation, troubleshooting, custom PC builds, system repairs and maintenance, administration, networking, web design, coding, scripting, software development, physical access security systems, personal and data security, instruction, and countless other topics. I type approximately 100 words per minute and generally work extremely fast. All of my personal PCs run Arch Linux. I have a knack for learning and quickly picking up new skills. I also love people and possess strong beliefs that the customer must always be put first. I have absolutely no problem whatsoever providing honest, clear, direct, and productive commentary and/or criticism, when appropriate. I’ve worked successfully in isolated positions, unable to rely on anyone besides myself to fulfill any immediate needs. I’ve also worked successfully in close group, managerial, and mentoring positions and greatly enjoy leading a strong & happy team.

I’ve enjoyed my career in IT tremendously so far and look forward to continuing my own growth and development as well as serving as a strong contributor to a dynamic & cutting-edge organization! Work Experience

OSRAM, Bethlehem, PA December, 2015 to Present

• Served as the sole Sr. IT Analyst in OSRAM’s Local Technical Support (LTS) group providing technical support and systems administration predominantly to large regional distribution centers in Bethlehem, PA, Ontario, CA, and several additional locations across the U.S. and Canada.

• Supported local and remote office users in addition to forklift drivers and other warehouse staff.

• All of the responsibilities of my previous East Rutherford position were maintained, with the new additions of deploying & supporting LXE / Honeywell VM1, VX9, and VM7 industrial mobile devices as well as Zebra & Datamax label printers.

OSRAM, East Rutherford, NJ April, 2012 to December, 2015

• Served as the sole Sr. IT Analyst in OSRAM’s Local Technical Support (LTS) group providing technical support and systems administration to recently acquired business units Traxon Technologies (East Rutherford, NJ) and Encelium Technologies (Teaneck, NJ).

• Deployed & supported Windows-based desktops, laptops, tablets, BlackBerries, iPods, iPads, small & large format printers, and Cisco IP phones. Made extensive use of Active Directory, SCCM, PowerShell, VBScript, and CUCM to facilitate administration.

• Deployed, administered, and maintained Windows file servers, ESX / VM hosts, and Cisco networking infrastructure.

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• Served as sole technical administrator of the company’s core Tyco C-Cure 9000 physical security server, supporting new site deployments as well as infrastructure changes.

• Led IT efforts to combine the Traxon and Encelium staffs into the East Rutherford location after a significant expansion of its facilities. Also led efforts to decommission the site in January of 2016. Apple Store, Willowbrook Mall, Wayne, NJ October, 2010 to April, 2012

• Served in the Family Room Specialist and Genius roles, troubleshooting and performing software and hardware repairs on Apple computers and mobile devices. Closed between 15-40 sessions per day using Apple’s proprietary appointment and ticketing system.

• Received "Family Room MVP" & "Store Hero" awards in recognition of developing exceptional relationships with both clients and teammates as well as for maintaining outstanding metrics performance.

• Ample experience supporting & disassembling current Apple hardware.

• Conducted individual & group training sessions with customers on Apple topics and equipment.

• Trained and oriented new employees and served as store mentor. Martini-Tech LLC, Montclair, NJ January, 2005 to October, 2010

• Owner and proprietor of a technical consulting business supporting Macs, PCs, Linux machines, BlackBerries, iPhones, iPods, iPads, and Android devices, as well as various audio / visual technologies

(home theater systems, projectors, etc.).

• Services offered included system troubleshooting, software installation and system maintenance / tune-ups, hardware upgrades and installation, custom PC builds, printer and email support, data backup, migration, and recovery, operating system restoration and installation, wireless LAN deployment and configuration, virus and malware removal, new computer setups, web design and hosting, and general consulting and tutoring.

• Deployed and maintained LAMP (Linux, Apache, MySQL and PHP) servers, administering via SSH (secure shell). Installed / configured PHP-based web applications and their associated MySQL databases. Developed custom ecommerce solutions. Experience providing remote technical support via LogMeIn Rescue, TeamViewer, etc.

• Provided consulting services and purchase / infrastructure recommendations to small businesses.

• Ample experience supporting Microsoft Office and the Adobe Creative Suite in the Windows environment. St. Barnabas Medical Center, Livingston, NJ June, 2001 to May, 2002

• Collaborated with senior staff member in the creation and manipulation of Excel spreadsheets tracking employee payroll.

• Wrote macros to further facilitate payroll management. Volunteer Experience

Trenton Area Soup Kitchen (TASK), Trenton, NJ September, 2005 to December, 2005

• Volunteered at a large soup kitchen preparing and serving meals to poverty-stricken locals. Loaves and Fishes Summer Camp, Hinton, WV July, 2004

• Volunteered as a camp counselor at a free two-week summer camp for the children of low-income families. Page 3

Education

William Paterson University, Wayne, NJ August, 2008 to December, 2009

• BA in psychology awarded January 15, 2010. Inducted into Pi Lambda Theta Honor Society in January of 2009. Served as both member and manager in Dr. Elizabeth Haines’ social psychology research lab for two semesters. Dean’s list member.

The College of New Jersey, Ewing, NJ August, 2005 to December, 2007

• Studied as a psychology major for five semesters. Served as a teaching assistant in Dr. Tamra Bireta’s cognitive psychology class for one semester. Dean’s list member. St. Peter’s Preparatory School, Jersey City, NJ September, 2001 to June, 2005

• Stage crew, computer club, and honor roll member. Inducted into National Honor Society in January of 2005. Certification

Apple Certified Mac Technician (ACMT) Certification August, 2011

• Participated in Apple Genius Training in Cupertino, CA and received ACMT certification. Demonstrates ability to provide software and hardware level repairs on Apple computers. CompTIA A+ Certification August, 2010

• Demonstrates ability to provide competent technical support for computers and related peripherals.

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