Customer Service Administrative Assistant
Resume:
RESUME
Lucinda DeShan Strange
Dallas, Texas 75216
**************@*****.***
EMPLOYMENT HISTORY
November 2014
Ada Staff Professional Placement Services
Dallas County – Administrative Assistant
Early Intervention Clinic
Assist in budget preparation and grant application, prepare monthly financial reports (MFR), facilitate and assist in grant program reviews/audits, review and facilitate fee collection process including Medicaid, Medicare and third party billing, order medical and office supplies for the clinic, track expenses, assist clinic staff with administrative issues, and other tasks as assigned by supervisor.
NFI Trucking – Administrative Assistant
Front office clerical. Check drivers in/out. Assist with all front office duties.
Dallas County – Senior Secretary
Weatherization Department
Maintain weatherization client database, review and resolve questionable information on applications/database. Interview applicants over phone and verify information. Set assessment appointments, prepare files for assessment. Key in all mail received to include update of correspondence letters, assignments and completion in database, provide customer service, assist in trouble shooting and resolve client complaints, prepare and submit demographic reports, track applications until finished.
Dallas County - Data Entry Clerk II / Accounting Clerk
CEAP Department
Data entry clerk to perform functions including determining client eligibility for program, answer phones, schedule appointments for assistance, data enter applications and demographics in system. Make pledges for client accounts and prepare request for payments for accounts.
November 2008-2013
Walmart - Balch Springs, Texas 75180
Customer Service Manager
Balance Podium( where all money for store registers are kept), maintain front end staffing planner, monitor front end, customer service desk and walmart money center. Register audits, pull and reset registers, self-checkout and ATM money center nightly. Assist customers with complaints and other questions.
January 2007 – November 2008
Gateway Mortgage – Dallas, Texas
Administrative Assistant
Interview clients by phone, process client information by pulling credit reports, bank statements and other information needed to complete client file. Other duties included, data entry, filing, phones and other misc. clerical assignments.
June 2002 – December 2006
Baylor Heart and Vascular - Dallas, Texas
Patient Access – Insurance Verification Specialist
Verified all incoming patients insurance, interviewed patients and/or patient representative to obtain information required for admission. Entered patient admitting information into computer using the medic system and route printed copy to designated departments. Customer service certified – yearly
June 2001 – June 2002
Act Quick Bail Bonds – Dallas, Texas
Full Charge Bookkeeper
Reconciled and balance accounts monthly using quick books. Typed, mailed and maintained client and attorney accounts. Prepare daily deposits.
January 1998 – June 2001
North Georgia Food Service - DeSoto, Texas
Accounts Receivables Clerk
Accounts receivables, collections of returned checks and billing. Calculate weekly sales for Shoney’s and Checkers restaurants. Assisted controller with special tax projects regarding Atlanta properties. Reconciled accounts monthly.
Education
Texas Southern University
El Centro College
Lincoln High School
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