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Customer Service Representative

April 13, 2016

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Mary May

*** ******* ***** *****

Boyd, Texas, **023



Over the years I have worked jobs that have dealt directly with the public. I have good customer service skills, strong professional phone etiquette, and am a quick learner. I have been working on obtaining my bachelor's degree in Social Services for the past two and a half years. I have clocked over 62 credit hours. I can type anywhere from 76-90 words per minute.

Currently, my significant other has obtained a job in Lowell and we are looking to move around mid-June. In order for this life change to work for us I am seeking employment in the surrounding areas. I have been a stay at home mom and student for the past few years. I am hoping to be given the opportunity to get back in the job market.


I would like to further work on my customer service skills or working with the public in general. I would also like to sharpen my skills with dispatching. I am always looking to advance in a company that seeks to advance its employees from within.


Morehouse Parish School Board GED

Bastrop, Louisiana


February 2005

American Public University Bachelor's Degree in Social Services, West Virginia


May 2019

I am currently enrolled with American Public University to obtain a bachelor's degree in social services. This degree would further my education in letting me help the community around me and assist a company with helping its employees through difficult times.

Employment History

Sonic Carhop

Boyd, Texas

March 2014 - July 2014

I assisted with answering call lines to obtain orders and bring the orders to the customers.

Novo 1 Dispatcher/Customer Service Representative

Fort Worth, Texas

July 2009 - February 2010

I assisted customers who were broke down on the side of the road to obtain roadside assistance. I often would be required to calm customers down. I contacted local wrecker companies and set up service for the customer. I also called the customer back to make sure the customer had received service and was satisfied.

NOVO 1 Dispatcher

Fort Worth, Texas

August 2008 - March 2009

I assisted customers who were broke down on the side of the road to obtain roadside assistance. This included calming customers down if they were irate and ensuring they would be taking care of. I would then contact a wrecker service to obtain the services.

Westview Manor CNA

McGregor, Texas

May 2005 - August 2006

I assisted patients with any of their needs. I met to all of the family’s needs. I also was responsible for keeping the patients happy and with good company.

Dollar General Cashier

Bastrop, Louisiana

February 2005 - May 2005

I was responsible for checking out customers as they were leaving. I also was responsible for shelf stocking and cleaning the store.

Hobbies & Interests

I have many different hobbies. I enjoy gardening, video games, reading, movies, and (most importantly) spending time with my family. I am also a big car person and love to work on them when funds and time give me the ability.

Professional Skills



Phone Etiquette :


General Computer :


General Communication :


Quick Learner:


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