Customer Service High School
Resume:
MADELAINE MARIE FOLLIS
**** ****** ***** *** 817-***-****
Grapevine, TX 76051 *********.******@*****.***
EDUCATION
Bachelor of Science
Texas Woman’s University, Denton, TX
Awarded August 2015
High School Graduate
Grapevine High School, Grapevine, TX
Awarded June 2008
PROFESSIONAL EXPERIENCE
October 2007 – Present Consolidated Restaurant Operations Irving, TX
January 2016 – Present
El Chico, Flower Mound, TX
Front of House Manager
Supervises staff of 20
Arranges parties and events
Social media marketing
Inventory management
Completes daily paperwork, including labor and cash reports
Provides excellent customer service to restaurant guests
October 2007 – January 2016
Silver Fox Steakhouse, Grapevine, TX
Shift Key/Hostess/Bartender
Supervised closing staff
Assisted as server, hostess and bartender as needed
Input invoices and inventory with Excel tracking Cost of Goods, along with crosschecking pricing of goods.
Booked parties and events
Completed closing daily paperwork including payroll and labor
Provided excellent customer service to restaurant guests
October 2009 – January 2016 Mimi’s Cafe Grapevine, Texas
Server/Trainer/Bartender
Runs bar service
Trains wait staff and bartenders on policy and procedures
Provides excellent customer service as a server and bartender
June 2008 – October 2009 Safeway Foods/Starbucks Grapevine, Texas
Barista
Created hot beverages under Starbucks franchise name
Tracked inventory of supplies and ordered as needed
Trained employees on operating procedures
REFERENCES Available upon request
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