Sign in

Business Analysis, Process Improvement,Project Management

Puducherry, PY, India
April 15, 2016

Contact this candidate


Narayanaswami Appadurai Page *


Contact: +91-984**-***** Email:



Domain Expertise: Oil & Gas, Outsourcing, IT and Insurance Over 15 years of experience in:

Business Analysis

Process Improvement

Project Management

Business Operations Management

Change Management

Process Automation

Team Management

Stakeholder Management

Training & Development

Multilingual (Tamil, English and Hindi) Professional, capable of working with Global teams and Global delivery

(Locations based in India, China, Malaysia, Philippines and USA)


Technically intuitive professional possess understanding in business issues and data challenges, identifying strengths and weaknesses, and reviewing and editing requirements and specifications

Keen eye for detail and a strong expertise in identifying gaps and solutions for technical process requirements, ensuring uniformity in process understanding at client’s and organization’s end

Advanced skills in unraveling complex organizational challenges and in formulating high-impact decisions using experience-backed judgment, strong work ethics and irreproachable integrity

Fostering and sustaining good working relationships with clients. Setting and fine-tuning an excellent operational base with a very high customer retention ratio, emphasizing on productivity & operational efficiency translating into cost savings and bottom line improvements Significant Highlights Accredited with Special Recognition Award (SRA) received from Shell P&T Controller for successfully implementation of New Project Creation Tool (Capture Once) E2E SharePoint site management (Customer Specification form, Super User Portal etc.) Successfully managed 5+ Migration both Virtually and F2F Business Analysis to deployment of Project Creation tool (Work Flow/Data management/Reporting) Process Expert for Project Manager Dashboard tool (PMD) Significantly contributed in Data transition from JDE to SERP (SAP) Received the Best Six Sigma Project award among the WIPRO BPO for the year by Quality council of WIPRO Limited Completed Six Sigma Green Belt Training and completed Project on ”Payment cycle time reduction in payment processing team ” which led to cost savings of $65k per annum


Manager Royal Dutch Shell (Shell Business Operations) Since May 2008

Key Deliverables:

Project Management: End to End Project delivery which encompasses Business case analysis, interaction with Ba & technical teams, Feasibility analysis, development of technical / functional specifications, define requirement scope and set timelines and manage delivery. On Change and Enhancement supported system enhancement requests from users, underlying structure and or standards, identifying bugs and sharing the requirements with the team.

QA & Testing (UAT): Prepared business scenarios during requirement initiation, created test plan and scheduled calendar for testing, acquired approvals for test plans to be conducted, performed UAT by executing test cases, analyses of User case vs product model and provided sign off

Technical Support: Providing hands on technical support interacting with one or more engineering teams (internal or client), while supporting defined products requiring design, implementation and upgrades

Client Communication: Working closely with client’s teams, leading interactions to gather insights & information sessions with an ability to use these touch points to probe deeply to understand stated & unstated challenges

Team Coordination: Managing third party technically teams, identifying and implementing plans for building team effectiveness by promoting a spirit of cooperation between team members

Process Expert – Projects & Timewriting (PTW)

Managed Subject Matter Experts (Super Users) approx. 150+ FTE globally

Resolved process related questions/issues, validated and supported process improvement change requests

Functional SharePoint Site Owner (FSO) for Super user portal, Change request (DHD) etc.

Design and Management of SharePoint Team/SERP portal(Workflow/Data & Document Management/reporting)

Provided Support business stakeholders (Process Owners/Architects) efforts to assess and improve process execution, performance and/or design

Covered the whole SERP (SAP) enhancement Process (Prepare business case till business readiness activity)

Provided for all phases of SAP system implementation including prepare to deploy, stabilize, sustain, improve and retrofit

Liaised with other support teams globally

Provided expertise regarding End to End process execution and related information technologies/systems

Narayanaswami Appadurai Page 2

Measured progress by working with Process Owner and process teams, monitored dashboards to determine progress and assess KPIs to recommend correct actions Sales Discount & Allowances Analyst - Shell Oil Products US

Provided monthly commission payouts for the brokers

Analyzed sales and commission settlement trend

Conducted Monthly Key account reporting for Canada

Involved in Deal Sheet validation for National accounts

Adjusted monthly Accrual

Audit and reconcile system settled commissions VS Actual analysis Contract Billing Support Team Supervisor - Shell Global Solutions

Processed Deal (contract) including Joint venture and third parties

Created sales orders & WBS’s in SERP

Prepared Index calculation and Mapped tables (Rate)

Generated Bills based on the project balance report

Created Journal entry for re-allocation of cost (TW & TE)

Calculated Index for the Third party customers

Discussed with the stakeholders on a regular basis to hold cost (WIP)

HP Trim Focal Point for the process

Team Leader – Operations Wipro BPO (A Division of Wipro limited) Jun 2006 to May2008

Key Deliverables:

Account Management: Processed invoices against appropriate approval and accurately. Conducted internal control reviews and audit compliance’s. Managed internal fund transfers (within ventures). Monitored Accounts Payable Help-desk (Voice & Calls). Released payments on scheduled dates for less than $25k

Process Management: Established and implemented ‘best practice’ processes across the organization to ensure effectiveness resulting in reduced costs and improved service delivery

Schedule Preparation: Determined the most efficient and economical way to schedule shots/ headcounts. Prevented and solved problems in creative collaboration with the crew, while staying within budget and on schedule. Scheduled headcount to optimize production

MIS Reporting: Generating MIS reports to provide feedback to top management on business performance. Ensuring that all key business drivers are correctly captured and all income/expenses at the end of the month are accounted for properly viz. admin bills, project bills, revenue, other expenses and provisions

Team Coordination: Managed 16+FTE, created and maintained task assignments for the teams, anticipated potential staffing changes based on new developments or creative shifts through the show


Executive-Finance & Accounts (South) Tata AIG Life Insurance Company Ltd. Feb 2005 to May 2006

Executive Finance & Accounts AIWO Limited (Sterling InfoTech Group) Feb 2003 to Jan 2005

Executive (Central Team – Hub Operation) Dishnet DSL Limited (Sterling InfoTech Group) Jul 2000 to Jan 2003


Master of Business Administration (EMBA), Elective – International Trade Management & Risk Management, National Institute of Business Management

Bachelor degree in Commerce (B.Com), Tagore Arts College, Pondicherry University

PRINCE2® Foundation Certificate in Project Management

PRINCE2® Practitioner Certificate in Project Management (Valid until 18th March2021)

Diploma in Project Management,

Diploma in Computer Application (MS Dos, MS Office, and Other windows)


Certification in “Data Analysis With R” (Big Data) from (Reg:1517142)

Certification Course in Risk & Insurance from (Reg: EKIC 2017383)

Certification on Project Management (Basic& Advanced) From Brain Brench International

Certified Internal Auditor for ISO 9001:2000, issued by DNV (Det Norske Veritas)

Certification on “Team Building” conducted by KLA Tencor Corporate

Awarded Certificate of Excellence from Brain Tracy International

Pursing Project Management Professional from PMI (Completed 35 hours of classroom training)

Technical Skills: Sun Accounting Systems, Tally 5.4 & 6.3 (release 6), SharePoint & SAP Financials

Workshops & Training

Completed “Functional SharePoint Site Owner” certification at Shell Open University

House training on “The 4 Disciplines of Execution” conducted by Franklin Covey

House training on “Problem solving and decision making” at Shell in 2011

Attended workshop on “Petroleum Financing, Accounting and Valuation” conducted by SS Petro-cons India (p) Ltd, Delhi in 2006

Other Activities:

Diversity & Inclusion Champion for the center (2011-12)

Member of Fun@work core committee (2008-2012)

Part of Shell Ambassador& Broadcast Volunteers Team for Shell Eco-Marathon Asia(2015), Manila

Contact this candidate