Customer Service Manager

Shaun C. Anderson

**** ******* **** ******, **** Worth, TX 76120

(682) 557–2084

*****.*.***********@******.***

Summary of Qualifications:

Acquired over six years of administrative, management, analytical and training experience

Proficient with Microsoft Word, Excel, Access, PowerPoint, Outlook, Visual Basic for Applications, AS400, ExpertFuel, and JIRA

Trained in designing and administering written and oral presentations

Demonstrated excellent interpersonal and organizational skills

Education:

University of Texas at Arlington

Bachelor of Business Administration; Concentration in Management

Graduated Fall 2010, G.P.A. 3.2 out of 4.0

Experience:

Blue Tree Systems, Greensboro, North Carolina

Account Manager

March 2013 to Present

Grew sales by $2.3M with successful trial accounts, and increased monthly revenue by $70K

Managed the business relationship for a portfolio of clients, providing product insight and support to ensure the best possible experience for customers

Engaged with customers and conducted reviews to provide the highest level of customer service possible

Worked closely with Support and Product Development personnel to assist delivery of any product enhancements and new feature request

Proactively identified areas of process improvement designed to enhance the overall customer experience

Delivered effective and accessible training to customers in a group classroom setting or online Webinars

Managed support issues until resolution and act as primary support liaison between company and customer

Worked independently in a fast paced customer support environment without requiring immediate supervision

National Carriers, Irving, Texas

Communication and Training Manager

October 2010 to March 2013

Achieved an estimated annual savings of $1.6M by optimizing fuel and route solutions for company vehicles

Increased mpg performance by 20% through engine data analysis, and identifying seasonal trends based upon geographical data

Audited drivers E-logs to ensure compliance with Federal and State DOT hours of service regulations as well as coaching drivers on how to better utilize their available hours of service

Responsible for overseeing the implementation of various new systems

Worked closely with developers and end users to ensure user satisfaction and technical compatibility

Developed and presented training programs for all levels of staff

Drafted policies and procedures, and employee handbooks

Maintained weekly correspondence with Blue Tree System developers to help tailor their software for the American transportation industry

University of Texas, Arlington, Texas

Physics Lab Instructor

August 2008 to May 2010

Developed educational physics curriculum for delivery of classroom coursework.

Conducted undergraduate laboratory lectures (five per week)

Used available teaching aids (such as the planetarium, PPTs, models, etc.) to convey the subject matter to students

Informed students about recent trends in the subject and encouraged them to attend extracurricular activities relating to class material

Capability to provide a proper feedback to the students and guiding them for improvement in the subject

Planning and implementing innovative teaching methodologies in consultation with the professors and Head of the Department

Implemented tutoring hours each week to best accommodate student schedules

Maintaining records and discussing the academic progress with the professor and Head of the Department

Affiliations:

Sigma Phi Epsilon – President (2008), V.P. Programming (2009), V.P. Brotherhood Development (2010)

Sigma Alpha Lambda, National Honors Organization (2008-2010)

Olympus Mons, Astronomy Society – Vice President (2008-2010)

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