Manager Project
Resume:
Michelle Boer
Hillsborough, NJ
Cell: 908-***-****
Email:acuc65@r.postjobfree.com
Professional Summary
Accomplished Project Manager equipped with 10 years of diverse and progressive experience in all aspects of project and program management. Detail oriented and communication savvy with a record of successful project integration. Skilled at defining and controlling scope, achieving project objectives, managing and building cross-functional teams.
Skills
Worker’s Compensation Knowledge
Operations Analysis
Partnering with cross-functional disciplines
Identifying best practices
Managing multiple projects
Workflow analysis
Process Improvement
Project management
Accounts payable and receivable
Microsoft Office Suite expert
Quality control
Strong research skills
Risk management
Data management
Procedure development
Analytical
Data Trending
Adobe software
Work History
Substitute Teacher 9/2015 to present
Hillsborough Board of Education – Hillsborough, NJ
Substitute for grades K-12 in the Hillsborough Township School District
Followed teacher provided curriculum for each day
Secretary – answer phone and respond and redirect as appropriate
Business Analyst 1/2015 to 7/2015
AIG American International Group – Parsippany, NJ
Oversee and provide leadership as Subject Matter Expert
Reviewed information on SOP and training guides
Trained the trainer
Oversaw completion of all tasks
Provided continued support until migration finalized
Documented business processes and analyzed procedures to see that they would meet changing business needs
Assessed the impact of current business processes on users and stakeholders
Managed migration of all tasks to new department
Claim Regulatory Analyst 02/2006 to 02/2014
AIG American International Group – Parsippany, NJ
Oversee monitoring of regulatory compliance for Third Party Administrators (TPAs) with review and analysis of report cards and other data to reflect trend and performance analysis for presentation to senior management
Maintained TPA and state regulatory partnerships
Completed 10 performance reviews each quarter, offering praise and recommendations for improvement
Completed and drafted 15 compliance and penalty reports each quarter
Recommended process/systems improvements, i.e. implementing QuickBooks for invoicing & payment tracking
Implemented a set of comprehensive tracking processes to monitor TPA performance
Directed quality assurance efforts to maximize compliance and minimize penalties
Cut penalty expenses by 6% year over year
Other Professional Experience
Hillsborough Board of Education, Hillsborough, NJ Substitute Teacher Sep 2004 – Dec 2005
Prudential Property & Casualty, Holmdel, NJ Associate Manager Jan 2001 – Dec 2001
Prudential Property & Casualty, Berkeley Heights, NJ Senior Analyst Aug 1998 – Jan 2001
Prudential Property & Casualty, Oak Brook, IL Senior Endorsement Processor Nov 1990 – Aug 1998
Education
Associate of Arts: History, 1996
College of DuPage Glen Ellyn, IL
Associate of Applied Science: HIT, 2017
Raritan Valley Community College DD Branchburg, NJ
Certifications
Mini-MBA: Business Essentials
Reviewed 5 areas of business administration including finance, innovation, legal, supply chain and marketing.
Additional Information
Volunteer – Junior Raiders, In-Town Youth Association, 1 Year
Volunteer – Girl Scout Troop, 2 Years
Volunteer - Corresponding Secretary, Team Manager, Team Mom and Concessions Chairperson – Pop Warner Youth Football Association, 7 Years
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