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Customer Service Manager

April 14, 2016

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Jada Marie Kent

Cell: 780-***-****

**** ** ****** **

Objective: To obtain a refreshing career that challenges my skills and abilities.


Grade 12 – Sa-hali Secondary School

2012- Graduate


McDonald’s: Feb 2012 - July 2013

-Team Leader

-Ran till and took orders from customers

-Managed Drive Thru, Kitchen, and Managed receiving of shipments

-Balancing tills, and closing cash duties

-Bank deposits

-Lead a team of 6-10 people on regular basis

-Cleaning and maintenance

-Time cards

Montana’s Cookhouse: Oct 2013 - June 2014


-Bus tables

-Seat customers

-Assisted waitresses with food and making drink orders


-Line Cook

-Prepping food

-Receiving shipments

-Making food orders

-Cleaning and maintenance


-Expo Runner

-In charge of Kitchen during busy times

-Prep sauces, soups, deserts, and dinner plates

-Quality control of freezers, fridges, and line table

-Keeping servers organized with meals

-Cleaning and maintenance

Cash Canada: July 2014 – Sept 2015

- Sales Associate/Senior Clerk

-Generating pawn loans, layaway’s, cheque cashing, inventory sales, and sales returns

-Reminder calls for clients

-End of night packages

-Embracing core values, and giving the Loyalty Treatment

-Supervise shifts

-Balancing tills, C.C.F, safe take overs, and other closing cash duties

-Training staff


-Re-binning of loans in warehouse

-Monthly Pawn and inventory audits

-Trouble shooting issues that come up on shift

Cash Canada: Sept 2015 – March 2016

-Assistant Manager

-Training/mentoring staff

-Helping/serving customers

-Assisting the Manager in running the store

-Helping with and resolving disputes/customers complaints

-Lead by example providing exceptional customer service

-Directing staff duties and chores on a daily basis

-Motivate the front line staff

-Keep manager informed on day to day transactions of importance

-Manage and oversee the client files of high value/maintenance of clients

-Encourage front line staff learning and upward movement within the company

-Highlight positive achievements and success

-Learn the duties and jobs of a manager in preparation for store manager role

-Educate Senior staff in Assistant Manager duties in preparation for them to assume role of Assistant Manager



-Reading books of many different genres

-Playing guitar


-Actively seeking new challenges and growth in my place of work

-Video games on consoles and P.C.

-Spending time with family


Daryl Vaillancourt: Store Manager 587-***-****

Peter Ouimet: Vice President of Pawn 780-***-****

Seanna Kelly: Regional Manager 587-***-****

Cover Letter

My name is Jada Kent, and I'm looking to find a refreshing, challenging career for myself in a supervisory position. I'm looking for a great work place that will not only continue to grow me as an employee but as a person as well. I love to be challenged, I'm goal focused and a very hard working person. I would be an excellent asset to your business because I have run a business before. I always want to strive to be that one percent better than I was yesterday. I'm always excited to learn something new and share that knowledge with others as well. I believe that there is always room for improvement in any business. I love working in customer service. I deal well with customer complaints and inquirers. I can work in fast passed and high stress environments. I understand finances, budget, net revenue, etc. My favourite part of working in customer service is being able to make every customer smile before they leave the building. In my spare time I love to be with my family and friends. I love to read, play guitar and sing. I like to be social on my days off, but I always love to come to work everyday. Thank you for taking the time to read my resume and I look forward to hearing from you very soon. You can reach me at my cellphone 780-***-****.

Thanks, Jada Kent

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