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Technical Support Engineer

Schaumburg, IL
April 14, 2016

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Mobile: 224-***-****


In quest of career enrichment opportunities in System Administration / Technical Support with an organisation of repute



Worked with Hewlett Packard Global Soft Ltd as Technical Support Engineer

Since 1st Feb 2012 to till 28th oct 2013.

Worked with Maersk Global Service Centres, Pune since January 2010 till 1st feb 2012

Clients Handled: Safmarine Business Unit and Maersk Business Unit.

Worked with CMS Computers, Pune as Desktop support engineer since Apr’08 to January’10

Clients Handled: Cradle Technology India Pvt Ltd., and RBS Bank

Key Deliverables


Operating Systems : Windows-9x, XP, Windows 7, Windows 8

Servers : DHCP, DNS, Active directory services 2003, 2008

Others : MS Office, Lotus Notes 8.5, Outlook .


Networking Operations

Handling network infrastructure LAN/WAN, migration & configuration of network client workstations.

Providing technical support for applications and data to clients.

Troubleshooting of LAN connectivity issues, software and hardware.

Analysing, logging, tracking and complex software & hardware matters pertaining to networking connectivity issues, printer, server, and application to meet business needs.

Systems Administration

Installing Windows XP, Windows Server 2003 and Linux.

Maintaining Active Directory, Creation & Deletion of Domain users, maintaining permissions for users.

Monitoring DHCP server by checking the leases & reserved IP address Range.

Technical Support

Troubleshooting on VDI and Citrix related issue

Support users with help of Remedy tool, over phone & via office communicator chat.

Part of Windows 7 project team.

Configuration of LOTUS NOTES as Domino Client and assisted the user in regard to

problems in Lotus notes.

Supporting the Global Applications (Business Unit Specific) like MARS, GCSS, RKEM, MODS and OWA

Managing technical issues with third parties and suppliers according to the terms & conditions of maintenance & support contracts.

Implementing and managing IT policy & Information Security Policy.

Managing calls with all Engineers .


Successfully coordinated issues related to web based business applications. .

Monitored The Finacle, Net Cast Server, File Server and Print Server.

Handled the site efficiently without any escalations in the absence of the Site Engineer; the work included managing vendors and following up with third party support.

Reviewed the SLA and & made a significant contribution in the reducing the cost of the company in both hardware & software.

Deployed updates for applications like antivirus, AS400, and web based applications.


B.E. (Electronics) from Mumbai University, Mumbai with 63% marks in 2007.



–284 (Implementing and Managing Microsoft Exchange Server 2003)

–291(Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure)

–290(Managing and Maintaining a Microsoft Windows Server 2003 Environment)

–270 (Installing, Configuring, and Administering Microsoft Windows XP Professional)

Cisco Certified Network Associate (CCNA)


Pursued & completed training from CMS Institute in the following fields:

–Hardware & Networking (CCNA).

–Microsoft Client (Windows XP) & Microsoft Server (Windows 2K3) Operating system.



Date of Birth : 5th July 1984

Contact : 224-***-****

Email :

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