Customer Service Sales
Resume:
Paul Hamza
**** ********* ***** *. ***.***
***********@*******.***
SUMMARY
IT professional with over 11 years of effective customer service and technical support
Excellent multitasking ability and time management skills
Very positive individual and team worker
CompTIA A+ Hardware and Software & CompTIA NET+ certified
Proficient in Windows Networking, Microsoft Word, Excel, PowerPoint, Windows Server Active Directory and Cisco Networking, Android, IOS
Familiar with Windows Server, Cisco Technologies, HTML, Javascript, CSS, Linux, Adobe Photoshop
SKILLS
Advanced windows networking from printers, notebooks, cellphones to tablets, NAS (network attached storage), and switches
Android cellphones and tablet repairs for family and friends for over 7 years, also have rooted personal cellphones and tablets as a hobby many times
Selling and troubleshooting many Android and IOS devices from simple errors to complete backup and restoration of the operating systems
Exceptional Microsoft Office skills also email, web browsing and other basic computing
Windows Active Directory creating users, groups, and shared data drives and also setting user and group policies to allow or block access to settings, files and certain computer functions
Basic Cisco networking from sub netting specific lans and giving specific static IP addresses, also restricting and granting access to certain networks/paths
EXPERIENCE
Computer Technician/Sales Associate 2012-Present
Staples Canada
Primary responsibilities includes use of logical thinking and organizational skills, troubleshooting technical issues
Using various programs to diagnose and repair notebooks and desktops while giving the customer the most cost effective service
Includes replacing hardware, reinstalling windows xp to windows 10 and also Mac computers
Selling various technologies from printers, usbs, cables, laptops, desktops, and tablets
Campus Technician 2010-2011
TriOS College
Analyzed and Maintained computer systems, also tutor student with basic computing
Supported students and staff with daily tablet, cellphone, computer, networking, and printer concerns
Switched entire classroom (30+ computers, desks, cables, and chairs) and reconfigured hardware and software
Upgraded Hard drives and RAM on 30+ selected school computers
Cashier 2009-2010
Naples Pizza
Cashing orders out while also making subs
Assisted with customer food orders
Stocked supplies, general cleaning duties, washed dishes
EDUCATION
St. Clair College Windsor, ON 2013-2016
Ontario College Diploma in Computer Systems Technology – Networking: Cisco
TriOS College Windsor, ON 2010-2011
Ontario College Diploma in Networking Engineer/Administration + 8 week Internship
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