Customer Service High School
Resume:
JASON HARDMAN
*** ******* ***., *** ******, IA **316 515-***-****
acuc28@r.postjobfree.com
Work Experience ADP, West Des Moines, IA
Associate HCM Service Consultant, Home shored, March 2013 – Present
Responsible for processing, troubleshooting, and confirmation of carrier files and data loads.
Confirm successful file transfers by tracking output and completing schedule changes when needed.
Determine benefit eligibility by resolving vendor discrepancies, tier level discrepancies, and assisting with benefit enrollments and other functions as needed.
Works to augment the services of the Vantage HCM Service Consultant Job Family to service clients. Provides answers to basic to intermediate questions and service requests from clients. Acts as a critical link in providing Stellar Service by developing and maintaining effective ADP/Client communication.
Responds to client inquiries and telephone/email requests of a basic to intermediate nature and logs information into a client management system for accurate tracking.
Remains up-to-date on and ensures proficiency in PC skills, ADP procedures and tools used to service ADP clients.
Completes several data changes and requests related to Benefit Administration to include EOI, FSC, Demographic updates, QMSCO.
Resolves client issues and requests accurately and timely and demonstrates effective communication, conflict resolution and negotiation skills to ensure superior service outcomes.
Participates in training on ADP Payroll and HR products, customer service delivery and keeps up-to-date on all new product rollouts as well as existing offerings. Continues to progress along knowledge curve by utilizing internal and external resources.
Maintains appropriate records on all client calls & service transactions. Keeps supervisor apprised of activities on a regular basis.
Responsible for processing, troubleshooting and confirmation of carrier files, including SQL lookup.
ADP, West Des Moines, IA
Associate Benefits Representative, NCF, May 2011 – March 2013
QMCSO Subject Matter Expert
Receive all inbound QMCSO’s and process accordingly.
Working knowledge of carrier export files
Performed quality audits on tasks my team had performed to ensure quality
Experience pulling SAS 70 request
Processed COBRA error reports/ knowledge of COBRA compliance
Tracked teams audit scores and productivity using metrics
ADP, West Des Moines, IA
Client Service Representative, May 2009 - May 2011
Complete both annual enrollment and family status changes
Provide information and direct employees as needed to providers
Assisted with Annual enrollment as a floor coach
Assist supervisor with daily stats for my team
Assist research team to work and resolve benefits issues
Direct employees in HR procedures
Aerotek, West Des Moines, IA
Temporary placement at ADP, September 2008- May 2009
Aid UAL employees with annual enrollment
Provide information to meet UAL employees immediate needs
Direct UAL employees to the correct provider
Complete after call work for record keeping
Des Moines North High School, Des Moines, IA Assistant Varsity Wrestling Coach, November 2004-Present
Provide high school students with basic wrestling skills
Coach and train to ensure proper health and conditioning
Review matches and provide critiques
Holiday Inn Downtown, Des Moines, IA
Assistant Front Desk Manager, August 2005 –May 2008
Provide customer service and hospitality to guests
Check in and out guest in a timely manner
Take reservations via web and internet
Address guest dissatisfactions as they arose
Delegate tasks to other employees to keep appearance of check in area
Review weekly schedule for accuracy
Education: DMACC, Des Moines, IA
A yr. and half towards an Associate of Arts Degree
Des Moines North High School, Des Moines, IA
Diploma received: 2002
Skills: Leadership, Customer Service, Microsoft office, Dedicated,
Productive, Work well under pressure, Disciplined, Self-motivated
JASON HARDMAN
712 Sandahl Ave., Des Moines, IA 50316 515-***-****
acuc28@r.postjobfree.com
REFERENCES
Geno Hildreth
Assistant Wrestling Coach/Special Education Teacher
Ruby Van Meter Middle School
Angie Jensen
Associate Service HCM Benefits Consultant
ADP
Heather Ruff
Former NCF Operations Manager
ADP
Contact this candidate