AGBOR ETCHI

** ******** *****, *** **, Fairfield Ohio 45014

614-***-****

acubz2@r.postjobfree.com

EDUCATION

ITT Technical Institute, Columbus, Ohio

Bachelor’s Degree in Information Security System (ISS) December 2013

GPA: 3.73

ITT Technical Institute, Columbus, Ohio

Associates Degree in Computer Network System (CNS) March 2012

GPA: 3.68

TECHNICAL SKILLS

Active Directory, Group Policies, Bit locker, Symantec Endpoint Encryption, Linux/Unix, Symantec Endpoint Manager, VPN, TCP/IP, DHCP/DNS, LAN, NFS, HTML/XHTML, Windows OS, Python, SQL, C++, Access Controls, Business Continuity and Disaster Recovery Planning, Team Building, Shell Scripting, Incident Management.

PROFESSIONAL EXPERIENCES

Syntel Inc. August 2015 - Present

Mainframe Software Engineer

-Working on group projects in resolving Mainframe issues in a timely manner.

-Developing COBOL codes to support different mainframe applications.

-Reviewing mainframe codes for syntactical errors and making necessary adjustments.

-Analyzing and Testing different JCL and COBOL codes for production.

-Analyzing 350 edit issues impacting WGSP systems and checking for possible solution to the issues.

-Using Control M tool for monitoring and scheduling Mainframe jobs that are loaded in the system.

-Knowledgeable with ChangeMan for software implementation and changes on the MVS system.

-Scheduling meeting on daily bases to share and implement new mainframe ideas for the team.

-Working on project with IT Managers in developing different mainframe platforms.

Omnicare Inc. Dublin Ohio March 2015 – July 2015

IT Support Engineer

-Performed password resets and troubleshooting for all Oasis application system.

-Maintained, troubleshoot and redirect printers to different locations using OmniDX, CRT, Infoblox application.

-Assist users on VPN connectivity issues using different diagnostic tools.

-Manually troubleshooting Cisco IP phones over the network using CUCM database.

-Managing service automation ticketing system and escalating issues to different teams for resolution.

-Performing password resets for different applications i.e. People Center, ADP, learning center, Oasis, Ocean etc.

-Pushing software applications for users’ computer using System Center Configuration Manager (SCCM).

-Performed account maintenance within Active Directory and used Group Policies to enforce different policies based on approved change request.

-Providing support for Good application for Androids and Apple phones i.e. account provisioning and password resets.

-Performed diagnostic troubleshooting on outlook and building OST files.

-Assigning distribution groups to end users using Microsoft Exchange Console.

-Assigning users on the Lync server using Microsoft Lync server 2013.

-Troubleshoot computer issues remotely using Login RescueMe application.

-Proper understanding of Microsoft Exchange 2003/2007/2010/2013 and Office 365 administration.

-Knowledgeable in Microsoft Office 365 deployment for End Users’ computer.

-Work with solution vendors for planning, installation, administration and troubleshooting of enterprise email and fax solutions.

Collabera Company, Columbus Ohio February 2011 – October, 2014

Tier 2 Support Specialist

-Performed account maintenance within Active Directory and used Group Policies to enforce different policies based on approved change request.

-Provisioned and troubleshoot RSA token for end users.

-Provide level 2 support on Symantec Encryption System.

-Using an assortment of remote tools to assist end users resolve their issues.

-Manage and troubleshoot printers connected on the network.

-Worked across other departments to provide support for department specific applications and mobile support as well.

-Research, evaluate, and recommends new software and hardware products

-Worked with team to continually improved documentation of processes and procedures that affects the efficiency of the department.

-Worked with team to identify and triage incidents as they arise following the incident management guidelines.

-Provisioned and reconfigured Cisco phones within the phone system.

-Collaborate with other Information Systems teams on corporate technology development to secure computer, network and processing systems.

-Provisioning access and entitlements as they are received within the application request portal.

-Better understanding of Microsoft Lync 2013 server administration and Lync 2010/2013 client support.

Independent Consultant September 2009 – January 2010

Columbus Ohio

-Work with small business around the Columbus area to install, configure and manage their small network environment.

-Research and make recommendations about acquiring applications that better suits their need.

-Help them refine procedures that ensure their customer data stays secured.

-Help implement small business anti-virus solutions, manage their DHCP, DNS, File servers and print servers.

-Provide the assistance for the businesses to make informed decision regarding the solutions available to them.

-Provide support installing operating systems updates that takes care of some of the known vulnerabilities.

-Scan the environments base on accepted schedule to find and fix common vulnerabilities.

Dawson, Dublin Ohio March 2010 – February 2013

Computer Support Specialist

-Troubleshooting computers issues at different locations.

-Creating and managing user accounts within Active Directory environment.

-Testing and installing new application for users.

-Performing break-fix actions for related network devices including desktops and printers.

-Performing procedures that are meant to increase workstation performance like defragmenting hard drives, increasing memory and tuning the workstation.

-Configuring and installing network printers and managing the print server.

-Using group policies to enforce organizational policies accordingly.

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