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Project Manager Support

Mount Arlington, NJ
April 12, 2016

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Patrick J. McQuade

** ******* **** ***** *********, New Jersey 07856 973-***-**** (h) 862-***-**** (c)

Information Technology Project Manager

Customer-focused and pragmatic IT professional providing more than 20 years of leadership success integrating highly technical Projects, facilitating onsite and remote technical support programs, and planning large-scale technology implementations across Insurance, Banking and Financial Services Industries. Strategic problem solver known for quickly identifying Risks and Issues along with Remediation requirements for resolving issues, cultivating strong client relationships, and developing and implementing processes and procedures designed to improve operational performance and reduce costs. Offer team leadership, contract negotiation, and project management expertise. Areas of excellence include:

Project Management IT Strategy Business Analysis ITILv3 certified

Technology Deployment Process Improvement System Integration

Citrix Virtualization Networks Staff Management Data Centers

Professional History

AIG March 2012 – Present

Consultant - Project Manager-senior / Business Analyst / Deployment Manager

Identify Roles and Responsibilities across projects

Communication with all levels of Business Units and Executives

Application Analysis with Business Unit Coordinator to determine business needs & application availability

Train and assist team members in deployment project planning and change management

Proficient in MS Office Tools – Excel, Visio, PowerPoint and Project

Issue Tracking and Escalations when required

Creation of WBS, RACI, Process Diagrams and Project Schedules

Tracking and updating of status reports to PMO

Work as liaison to conduct analysis, business application requirements and deployment timeline

Schedule data migration and deployments within the timelines and constraints of business initiatives

Analyze data and recommend objective-based actions based on analysis

Frequent contact with Business Unit for feedback & issues encountered

Provide guidance and mentoring to Project Leads and others on the team

Perform pilot testing with Business Units and IT teams.

Maintain basic SharePoint site for Citrix internal documents

Coordinate Project execution across multiple lines of business

Management of Citrix Desktop Virtualization requests for Top-Tier executives

Tracking of all XenDesktop requests from users both onshore and offshore

Deploy business users to Citrix XenApp and/or Citrix XenDesktop via Wyse terminals and Citrix Receiver

Upgrade all Laptops/Desktops to Windows 7 with Microsoft 2010

Restoration / Setup of users profiles after migrations

Configure and support iPad configuration using Citrix Receiver App for connectivity from external locations.

Coordinated pilot programs of new servers Images prior to their release to production environment

Create QRG’s and Documentation for new process or training guides.

ATOS - SIEMENS SIS, NY, New York June 2011 – Dec 2011

IT consulting firm serving Fortune 500 firms.

Project Functional Manager: assigned to Morgan Stanley

Project Manager: Deployment, Restacks, IMACs (Install, Move, Add, Change)

Act as primary point of contact for Office Managers, Business Unit Admins, Deskside Support, Voice, and Market Data group for items pertaining to all IMAC requests.

Manage a group of Project Coordinators to successfully coordinate the execution of all IMAC activity.

Manage all activity related to 3 Major sites Purchase NY, Jersey City & Warren NJ

Support DR sites in multiple locations. Including all connectivity

Oversee daily review of all ticket status to ensure service level agreements are met and tickets are updated appropriately.

Update the Project Office resource calendar on a regular basis to ensure proper staffing coverage

Meet with Project Management, BU Admins, and other disciplines to establish project requirements

Communicate infrastructure upgrades/rollouts and coordinate testing, issues & resolutions with BU

Monitor reports sent to project administrators for review of ticket status, aging, etc. Monitor NYIMAC queue and assign staff accordingly.

Train and assist team members in deployment project planning and change management

Managed and handled all Network requests for connectivity from IDF to Trading desks and offices

Support of Blade Desktops and connectivity in Data Center

Coordinate Line By Line meeting with Business Unit Admins for project level activity as determined by project scope.

Prepare budget estimates for all requests. Interface directly with Business Unit representatives for each request to identify scope of work for day-to-day activities.

Review cable box relocations, additional data and power requirements and cross connect information as needed for the specific project

Review “Names to Desks” and check for accuracy of cable box information

Conduct Site Survey to ascertain scope of work and create move spreadsheet.

Schedule trades and enter dates in to "On Time" calendar.

Oversee and manage all trades in regards to IMAC Projects both Trade Floors and Data Centers

Verify Network Connectivity availability within each IDF based on Project requirements.

CAN AM CONSULTING SERVICES, INC., Mahwah, New Jersey 1985 – Jan 2011

Full-service IT consulting firm serving Fortune 500 firms.

Account Manager (2009-2011): Managed Services

Managed Service contracts and support projects for SMB, Hedge Funds and Financial firms. Managed all IMAC projects including staffing, contract agreements scheduling, Contract review, and Customer relationships. Build out of Hedge Funds from rental space to full operations of data Center, Trading Floors and Office Space including all connectivity requirements and DR solutions. Vendor relationship manager, managed compliance of all technical training requirements for both sales and service.

Service Manager and Site Manager assigned to Hewlett-Packard/Credit Suisse Account (2004-2009): Oversaw $6 million annual support contract with HP assigned to Credit Suisse divisions, including corporate technology, fixed income, equities, investment banking, and back-office operations of CEO, senior officers, and support staff. Managed all staffing requirements, project bids, and customer support in collaboration with contract SLA’s and IMAC Projects. Directly supervised 6 divisional managers, 45 desktop support technicians and 25 IMAC project technicians. Administered 24x7x365 onsite break-fix desktop and Server support. PM for all desktop, laptop, and Server install, moves, adds, and changes (IMAC) to North American branch locations and Data Centers. Managed NY staff members, including hiring, training, mentoring, scheduling, and conducting performance reviews. Led support phases for 7,000 desktop machines, 2 trading floors, 2,000 servers, and 2 data centers, including installations, upgrades, software, hardware, and operating system updates. Facilitated weekly status meetings and planning meetings, oversaw Remedy ticketing systems and reporting, and regularly assessed client satisfaction in accordance with service level agreements (SLA) via formal surveys.

Project Manager and IT Support Manager, assigned to Credit Suisse Account (1991-2004): Oversaw $10 million support contract Managed all Server, desktop, trade floor and branch support. Major duties included but not limited to the following

Managed IMAC and Break/Fix technical support for Credit Suisse North America Branches.

Project Manager for IMAC and Rollouts all Desktops and Data Centers

Managed all Server Support and Upgrade request in multiple Data Centers.

Managed Support Staff during Bank Mergers at multiple locations

Project Manager for Building decommissions due to mergers

Project Manager of system Integrations due to Bank mergers

Supported System Rollouts during NT, XP upgrades.

Project Manager for system conversions to new OS due to Bank mergers

Managed all the interviewing, hiring, and training process of Support and IMAC technicians.

Scheduled and maintained IMAC technician’s workload, while ensuring adherence to contracted SLA’s.

Managing all issues until closed ensuring proper attention is directed to outstanding issues

Managed desktop technical support staff technicians supporting the entire Credit Suisse NY campus.

Trained new technicians to troubleshoot PCs, Printers and other equipment for Trade Floor support.

Managed Break/Fix technician’s workload, while ensuring adherence to contracted SLA’s.

Managed inventory Asset Management via Altiris database

Reviewed on a weekly basis the hardware procurement and usage activity report.

Actively managed weekly staff meetings as Service Delivery Manager.

Managed major projects such as building power downs and system upgrades ensuring adequate equipment and staffing.

Reviewed and evaluated detailed project management plans to ensure tasks are completed on time, and met or exceeded expectations

Consultant and Field Technician (1985 - 1991): Directed all client support and project management activities for trade floor(s), Data Centers, Sun Microsystems desktops and Servers. Functioned as onsite troubleshooting and repair technician.

Led complex 8-month facilities move, including desktop and server IMAC for Chase Bank in greater New York City.

Developed and implemented Unix-based trading desks, including network and workstation configurations and network support.

Implementations of Sun Microsystems Servers and Unix based systems

Support and troubleshooting of all clients’ desktop and Servers

Academic & Professional Credentials

Technical & Sales Training: Hewlett-Packard, Microsoft office, Microsoft project, Lenovo, Citrix

Sun Microsystems, Service Now, ITILv3 Certification, PMP certification course

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