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Manager Customer Service

Location:
San Francisco, CA
Posted:
April 12, 2016

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Resume:

To whom it may concern,

I understand that there may be positions available where your company may utilize my skills. Hence, I wish only a few moments of your time to discuss the said openings.

Currently I am looking to further expand / develop my career path with the objective of more fully utilizing my skills and experience. As a seasoned, operations manager, with more than thirty years in the Printed Circuit industry incorporating quality engineering, manufacturing, sales / marketing and development of best practices within ever changing market conditions (i.e. mergers / acquisitions, technology development), I have obtained extensive knowledge from a global manufacturing perspective having been deployed in the following countries: GB / Canada / U.S. / China / India and the former Yugoslavia.

Enclosed is a summary of my qualifications, and selected achievements for your perusal.

Thank you in advance for considering my request.

Sincerely

Paul A. Green

43 Bell Street

Uxbridge, Ontario, Canada

L9P 1L1

Tel: 905-***-****)

****.******@*********.**

PAUL A. GREEN

43 Bell Street

Uxbridge, Ontario, Canada L9P 1L1

Tel: 905-***-****

E-mail: ****.******@*********.**

Professional Experience

Tyco Security Products

Title: Production Manager (June 2010 – March 2015)

Direct reports included Supervisors \ team leads

Indirect Process Manufacturing Engineers ~ 30

Production staff ~ 600

Maintain production level of $220 million in COGs.

Facilitate NPI projects to production ready.

Manage / negotiate all labor issues (non union).

Title: Dual role: Quality Manager (Jan 2008 – June 2010)

Procurement / Supply Chain Manager

Responsibilities / Achievements:

Quality

Direct reports 25

All quality aspects from raw material to finished goods.

Regulatory requirements and approval maintenance.

Second source and vendor approval.

Reduced factory DPM from average 2100 down to 5 sigma level.

Supply chain / Procurement

Direct reports 12

Responsible for $170 million annual spend.

Contract negotiations long and short term.

Increased % of LCC sourcing to 70%.

Reduced overall spend by $4 million in first year.

Utilizing PPV, VA/VE and Six Sigma/Lean approach also supply chain negotiation.

Consolidated AVL from > 300 to < 250.

Supplier OTD improvement from high 80s to 95% + consistently.

Overall reduction in sole sourcing and custom buys.

CORETEC INC.

Title: 1. Director of Operations / Quality (Toronto Jan 2006- Jan 2008)

2. General Manager (Denver Rigid / Cleveland Flex Operations 2001-2006)

3. Special Projects Manager (Toronto 2000-2001)

Employees 500 - Canada, + 250 - US,

High Tech manufacturing servicing Military / Aerospace / Automotive markets.

Responsibilities: 1.

Manage all manufacturing elements to achieve corporate goals:

Maximize production throughput capabilities.

Maintain and improve quality levels and regulatory approvals.

AS9100, Mil PRF 31032, Mil PRF 55110, QS9000, ISO 9001, ITAR.

Co-ordinate and facilitate all quality audits and customer tours.

Maintenance and Facility as direct reports.

Achieve monthly and quarterly revenue targets.

Ensure employee competency reflects company expectations and goals.

Present “all hands” monthly meetings to review performance metrics.

Responsibilities: 2.

As above, with addition of the following.

Member of the due diligence team for mergers / acquisitions and offshore collaborations.

Initiated and attained approval for ITAR compliance.

Front End Engineering (Tooling).

Customer Service and Quotations.

Establish annual revenue targets.

Created budgets for personnel and CapEx requirements.

Present and justify performance metrics to executive team.

Co-ordinate commonalities between sites to maximize capabilities and efficiencies.

Responsibilities: 3.

Manage and co-ordinate all internal projects:

Introduce new materials and practices after establishing tangible benefits.

Champion new technology requirements to establish manufacturability.

Complete due diligence for capital equipment purchases.

Assist in mergers and acquisitions.

Report on capacity planning / floor plans / personnel requirements …etc.

LAZERTECH LTD.

Title: VP Engineering / Partner (1992-2000)

(140 employees Canada, Medium technology PCB manufacturer)

Responsibilities:

Manage all engineering aspects of company (FEE,FAE,PE and QE)

Improve technical capability and bring to market.

Develop costing model to realize maximum revenue and margins.

Establish budgets and forecasts.

Contract negotiation for long term material consumption and CAPEX.

Develop offshore partnerships (India).

Achievements:

Guided company from $5 Mil to $11 Mil revenue in first 5 years.

Elevated core business capability from double side to 12 layers.

Brought in-house photo plotting / electrical testing and Lab capabilities.

Upgraded all processes, practices and procedures.

Revamped sales strategy to reflect current capabilities.

Attained UL and military quality approvals (mil 55110)

Facilitated merger of Hi-Rel and Lazer Tech.

Hi-Rel Ltd

Title: President / Owner (1987-1992)

40 employees, Canadian startup company, high tech prototype PCB manufacturer.

Responsibilities:

Take from concept to market.

Developed business plan to satisfy financial institution requirements.

Specified all requirements from equipment to plant layout.

Design and execute sales and marketing plan.

Oversee all day to day operations.

Achievements:

Took from start up to debt free in two years.

Achieved $4.8 mil annual revenue in third year of operation.

Initiated and managed offshore collaboration for volume production (Yugoslavia).

Received “supplier awards” from several “blue chip” customers

(Motorola, Westinghouse, Unisys).

KONAR LTD

Title: Engineering Manager (1984-1987)

(250 employees Canada, Medium tech manufacturer)

Responsibilities:

All tooling requirements CAD, Artwork, Drill / Test programs.

Review all designs, determine process sequence and materials.

Upgrade capabilities.

Implement and approve multilayer technology.

Attained mil PRF55110 certification.

BEPI ELECTRONICS. (GB)

Title: 1. Process Engineer

2. Apprentice Engineer

Responsibilities: 1.

Analyze new product and materials.

Monitor current process and practices.

Continuous improvement projects.

Responsibilities: 2.

Complete Five year apprenticeship training program

Attend College and University to attain required academic credits.

Education

British Engineering Training Association.

City and Guilds of London Institute.

PCB Apprentice (electro/mechanical) certificate.

Edinburgh University / Galashields Technical College

National Examination Board for Business Studies.

Diploma.

Scottish College of Textiles

References: Available upon request.



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